Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 10886171
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Laundry Center
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Recieved 3 damaged units before getting one that was undamaged. Consider ordering somewhere else.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello JAC59200 - We greatly appreciate the choice you made in GE Appliances for your laundry needs. It is disheartening to hear about the trouble you had getting a pristine unit and hope everything has been worked out. We're glad the laundry center is working well for you and hope you will let us know if you have any questions in the future. Thanks so much. - John@GEAppliances
BAD BUSINESS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE ORDER IN JUNE THE STORE SENT OUT A DAMAGED UNIT TOLD THE DELIVERY TEAM THEY KNEW IT WAS BROKE. USE UNTIL ANOTHER ONE COMES IN. THE UNIT JUMPED ALL OVER THE FLOOR MAKING THE HOSE JUMP OUT WATER EVERYWHERE WARPED MY FLOOR.
No, I would not recommend this to a friendGreat idea but poorly advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim unit, but marketing is misleading. The unit needs a transformer to work in the US and this isn’t clear upfront. Had to return it
No, I would not recommend this to a friendWorst experience I ever had dealing with an applia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is awful to deal with! They do not show up when they say they will or care how many times they cancel. Cost me $500 to compensate my tenant for no delivery 7 times!
No, I would not recommend this to a friendLid needs attention
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been trying to get in touch with Best Buy to fix the lid... the lid doesn’t lock correctly....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Vega - Thank you for reaching out about your experience with this laundry center. We are very sorry to hear you are having trouble with the lid lock. If Best Buy is unable to assist, please reach out to us at 1-800-432-2737 to schedule service. Thanks so much. - John@GEAppliances
DO NOT BUY OPEN BOX ITEM!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase has been a total disaster. Got a damaged product. Installers did a terrible job and got a broken pipe and then damage to basement
No, I would not recommend this to a friendGE nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one lasted 25 months before transmission failed. This is the only midsized unit that will fit in my rental unit. Putting unit on the market before this unit fails again.
No, I would not recommend this to a frienddryer did not heat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they sent replacement and that did not work ether so changed to another product
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase to date. GE warranty is a joke. It broke a month into owning. We have had it a year and have to have it worked on every month. Warranty is now up. Thankfully we bought the geek squad warranty. Hopefully they can fix this piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us! We’re so sorry to hear about these issues with your washer. We understand just how frustrating this can be, as this is certainly not the experience we expect or wish for our consumers to have. Because of this, we highly recommend scheduling service for your washer by calling 1-800-432-2737. We hope this information helps, and if you need any additional assistance, please feel free to contact us on social media! Best regards – Matthew@GEA
Not a good purchase for us.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for an in law apartment in our home... Wouldn't work, tech came out and said it was damaged in freight. Best Buy came out, replaced it with a new one. That new one wouldn't work either and according to Best Buy the parts to replace it would have taken a couple of months. I chose to get a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your unitized washer/dryer was not operating properly both times. Our appliances are built to last and this is certainly not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Doesnt work!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Had this item replaced and had the same issue so i returned it! The washer would not work unless the dryer was running!
No, I would not recommend this to a friendDo not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase that i have made at best buy! The dryer does not dry my clothes! I've had an expert out and problem was never fixed! Waste of money.
No, I would not recommend this to a friendBuyer Beware ESPECIALY OF TOTAL TECH SERVICE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has broken twice in less than six months, and Bestbuy is terrible at servicing this appliance.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the initial purchase of this item for a replacement because the washer would suddenly stop washing. I have had the replacement now for about 20 days (right outside of my return window) and a similar issue just started
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi and thank you for giving us feedback on your Spacemaker laundry center! We are incredibly sorry to hear about the poor experience with your previous model and want to apologize for the inconvenience. It's also disappointing to hear about the trouble with your current model. Please take advantage of the warranty by calling GE Service at 1-800-432-2737. We're certain our technician will take good care of this for you so you can fully enjoy your new laundry center! Please reach out to us if you need anything. - Sharon@GEA
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set for my daughters small apartment! Service and set up was earlier than scheduled too!
I would recommend this to a friendDamaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged, dryer is metal on metal. I’m sure once the replacement comes it will be good, just disappointing after waiting so long for it’s arrival.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to contact us with your review. We can understand your disappointment on waiting for a replacement, especially when you haven't had the chance to experience using your new unit yet. We do hope this gets resolved quickly for you and that it does end up working great for you for many years. We are here, though if there is anything else we can help with in the future. Sincerely- Dianna@GEA
zero stars if i could
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased aug 1, 2019. Broke in 1 year & 1 week later. Cant get anyone to repair it except a GE tech from DC. And it will cost more than machine did. Home warrenty offered us $299.99 to replace a unit I can't even unstack and keep the dryer. Stay away!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello NSVA, thank you for your review. We are sincerely sorry your unitized washer and dryer stopped operating properly. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
GE Laundry Center
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchased that I ever did and the geek squad the worst. The contractor or third party that you used are wrong people
No, I would not recommend this to a friendDoesn't drain the water.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer dryer combo doesn't drain the water or dry the clothes. Not for family with a lot of clothes and kids,
No, I would not recommend this to a friendpoor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this for 2 years, and it is already broken Replacing it this week.
No, I would not recommend this to a friend