Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
Great Item
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great item to add to your library, Great purchase!!!
I would recommend this to a friendFine unit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance does everything I need. I would strongly recommend it.
I would recommend this to a friendwashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damaged product 1st time and 2nd one Took long time to deliver.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third ge stacked unit in a month. The washer bangs horribly and the dryer didn't work properly on my second one
No, I would not recommend this to a friend Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent to use but wish there were more dryer choices.
I would recommend this to a friendPerfect for small space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for small space laundry room. Excellent wash and dry!
I would recommend this to a friendPerfect Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for our luandry room. Very happy owner.
I would recommend this to a friendDon’t purchase this washer and dryer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a year and a half after buying this washer/dryer combo, it started having issues and they seem to be just getting worse. First, it stopped locking. Now, it doesn’t run cycles (you turn it on and it just doesn’t do anything). We have to turn it on/off multiple times just to get it to wash a load of laundry. We don’t run large loads in this washer — it’s not meant for that. It’s a smaller washer. Overall wish we would’ve never bought it due to all of the issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Much better than expected!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 20-year-old version supplied by landlord, much better!
I would recommend this to a friendDO NOT BUY!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a month ago. First unit delivered they gave us the wrong cable so install people did not try to install the unit and we had to wait for another week to get the right cable. On the 2nd try we got the correct cable got it installed but after a few minutes of trying the unit it completely broke down. We called Best Buy and we had to schedule a replacement for another week. On the 3rd week, the replacement unit did not even got installed because it was also broken!! So we had to call yet again to get another replacement. Now it sounds like we are going to wait another week, 1 month of frustrations and still going! not sure how these products are getting away with quality control! The price for the product isnt cheap but the quality seems like it is!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we couldn't be more sorry to hear that after 3 installation attempts, you're still left without a washer. As valuable as your time is, we can only imagine how exhausting of a process this would be. With that said, we recommend continuing to work with Best Buy and we're wishing you the best. Your patience and willingness to work with us is appreciated during this time. - Guy@GEA
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wash machines I’ve ever owned. Excellent
I would recommend this to a friendGreat unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit with many features for the price. Great value!
I would recommend this to a friendGreat washer-dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works A-OK Good installation and workability
I would recommend this to a friendI like the. dryer but the washer is below avarage.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed a lot of lint on my clothes after a wash. The dryer is good.
No, I would not recommend this to a friendGreat Item for small space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase..... Great product.!
I would recommend this to a friendExcellent replacement for our older model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent w/d! Really like the Full size tub/dryer
I would recommend this to a friend- Pros mentioned:Capacity
Excellent replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older model in a condo. Used for 2 weeks and it works great. Larger capacity washer and a much faster dryer
I would recommend this to a friend broke almost immediately
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery process went well. crew was friendly and knowledgeable. but dryer button broke 14 hours after installation on my third load. now i need a replacement and i had to take a half day off of work for the first installation. seems like it is really cheap and flimsy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the trouble you have had early on with your new unit as this is not what we would normally expect from our units. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Appliances
OK but complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT requires 220v line which costs me an additional $500 and weeks get installed.
No, I would not recommend this to a friendThe basket rusted after 6 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this about 6 Months and now the basket which is supposed to be stainless steel is rusting. My last washer and dryer had a porcelain basket and half as much and never had a problem with a washer basket rusting in 54 years and now im being told it is my water that is causing the problem I would not advise anyone to purchase this, in fact I would advise against purchasing it. I seen another review that said theirs had rusted in the same place. I wsh I would have taken that advice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello IRAD - Thank you for providing a review on your laundry center. We are very sorry to hear about the rust on your wash basket and know it must be frustrating. Surface rust on the sidewalls of stainless steel baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and in some cases prevented by following these cleaning instructions:
Spray the basket with Windex.
Clean the basket with Magic Eraser to remove all brown particulates. Magic eraser will not scratch the basket.
Wipe off the Windex.
Spray the basket with an oxalic acid based cleaner.
Wipe basket thoroughly. We hope this helps. Keep in touch! - John@GEAppliances