Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Crappy!! Way too loud!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOO LOUD! I can here all the across my house! Not A quality machine. Louder than my 25 year old warn out washer that I am replacing!! Did I mention it is VERY loud!! Returning immediately!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Chris - Thank you for choosing GE Appliances. It is very disappointing to hear about the issues you are having with the noise of this laundry center. We recommend checking that the unit is properly leveled as this vibration is the main source of noise for laundry appliances. Please let us know if you have any more questions or concerns. - John@GEAppliances
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good.. not a great product for a family.. may be good for 2 person
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Suman - Thanks for your review. We appreciate your feedback and we will pass this along to our product team. Thanks for choosing GE Appliances! Olga@GEA
Ordered 3 times DEFECTIVE...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this laundry center delivered and it was defective, so they had to take it back and get me another one. This happened 3 TIMES!!!! I finally had to go with another brand and model. I can't believe Best Buy would carry such a poor-quality model. Fool me thrice shame on both of us.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had been experiencing trouble with your washer unit on three different occasions and had to return them. Please know this is not the quality we would normally expect from our appliances and will provide this to our product teams so they may review. . We are always looking for ways we can improve in the future and hope we can earn your trust back in the GE Appliance brand. If we can help with anything in the future, please reach out and let us know. Dianna@GE Appliances
Stackable washer\dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovin it!i repeat lobin itlovin it. lovin it. lovin it. !!
I would recommend this to a friendHelp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your questionnaire is the worst I have ever been asked to fill out
I would recommend this to a friendGreat washer & dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer combo set is the perfect size for our mobile house. The drum in both washer & dryer is larger than we thought it would be and it cleans and dries beautifully we read reviews before we bought it and some people mentioned it was noisy but ours doesn’t seem to be noisy at all we are extremely happy with our purchase
I would recommend this to a friend- Cons mentioned:Noise level
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it after couple uses it is not giving enough water to wash my clothes and it was very noisy on final spin. GE must do something about it to satisfy their customers.
No, I would not recommend this to a friend Washer and dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came broken from the fabric, needs to be replace by new one
I would recommend this to a friend- Cons mentioned:Noise level
Stackable washer and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy with it, it makes loud noises like something is broke inside. The button to to start doesn’t work intermittently. It doesn’t fill up with water enough.
No, I would not recommend this to a friend NOISY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for too noisy.it was similar to my one removed, But very disapppointedin the noise level of washer
No, I would not recommend this to a friendGE Builds Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In August, I selected this model as it's the direct replacement for the washer/dryer that came with our house. It worked fine...for two washes. On the third, the Spin/Rinse cycle wouldn't function. We are awaiting a replacement machine and I guess due to the supply chain situation, the wait time is 5 weeks. I should have known this washer/dryer was doomed to fail when I operated the controls, which felt cheap, in contrast to the solid feel of the original machine. DO NOT buy a GE stackable!! P/S: I had tons of fun scooping the water out of the washer's tub on the day it failed, using a soup bowl into a bucket. I say that "GE" stands for, "Greatly Exaggerated."
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry to hear your laundry center quit working properly after just the 3rd wash. We would never expect this for our consumers so we can get an idea of how frustrating this must've been for you. With that said, we appreciate your patience as you wait for a new machine and we're wishing you the best. Thank you for your honest feedback. - Guy@GEA
- Pros mentioned:Capacity
Awesome!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good with this so far and I hope that it stays that way.
I would recommend this to a friend 4 Months, 3 Deliveries and Doesn’t Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took THREE deliveries to get a set that actually worked! We waited four months! FOUR MONTHS OF HOING TO THE LAUNDROMAT! Still, the buzzer doesn’t go off on the dryer at the end of the cycle but I don’t want to send it back AGAIN and be without only to have yet another one show up with something wrong. Do not buy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, LoveIt - Thanks for the review. We hate to hear of the trouble you've had with your washer/dryer combo unit. We can certainly understand how frustrating it must be for multiple units to not work properly and we apologize for any inconvenience. It's always a pleasure to help and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, be sure to include your name, email., phone number, address, the model/serial numbers, and a copy of your review. We hope to hear from you! -Mikayla@GEA
Stackable washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stackable unit. It fits nicely in my little space.
I would recommend this to a friendPoor Quality Control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lonestar on behalf of Best Buy has tried to deliver this unit 3 times now. The first time they said the water faucets were corroded and they would not install til it was fixed. At significant expense, this was done, but two attempts to deliver and install the unit failed because both were damaged on arrival. The lack of quality control and checking the merchandise is extremely poor. Myself and the tenant are very frustrated.
No, I would not recommend this to a friendSo new it’s almost annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so new and works so well, I sometimes have problems where the dryer door won’t stay open while I put clothes in. It’s annoying to be hit in the head constantly. I assume the door will start staying open better, the older it gets. Owned for about 8 months
I would recommend this to a friend- Cons mentioned:Installation
Washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service. Would not install. First one came damaged. Many hours to firing this out. Would never buy anything else from Best Buy. Geek squad was horrible
No, I would not recommend this to a friend Flawed design. Nightmare from week one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer had nonstop problems from shaking like a bomb went off to eating my thin nightgowns. Agitator was a mess. Also had problem with the settings. Repair guy said it’s a design flaw (well, he said it to his buddy) and I picked that up and started in on replacing it. I had one before that I had for only five years and washer just quit. I was advised to get stackable that attach so if one goes you just replace it. Getting thru to Best Buy was an absolute nightmare, folks. FYI
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. We’re sorry to hear of your concern regarding the agitator. We appreciate you providing us this feedback and we will pass it along to our laundry product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
LG stackable washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not complete the cycle. I need to push buttons to complement the process
No, I would not recommend this to a friendLeaked on First Wash.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked on first wash. Set it up 48 hours after the return window ended, and GE won't send anyone out to repair it. Easy way to spend $1400 and get nothing. If you have $1400 and want to risk, I suggest you fly to Vegas, put it ALL on the roulette table, and bet on black, at least then you have more chances of getting your money's worth.
No, I would not recommend this to a friend