Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
Bad washer dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought off floor in Madison Hgts, MI. Was bubble wrapped being sold as new. Washer does not work. Salesman, Dan Leone, never returned any of 3 emails. Terrible. Delivery people were not good. Did not install product.
No, I would not recommend this to a friendVery Frustrated - 1 month in and broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this 1 month ago. Now i am sitting here with a washer that refuses to drain. Now I have to wait 1.5 weeks for a geek squad repair -or- worse yet them to probably tell me I am going to have to call GE for a replacement. So far not happy with this purchase - beware.
No, I would not recommend this to a friendBought a new washer but i received an used one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BB gave me a damaged & used washer, when first time i took it out, water came out from the machine, that means it’s a return product, a second hand one, not brand new. When i plugged it to start a load, it never works, my handyman said it’s broken inside. I bought it on May 23 and open it to use on June 23, so the website says it’s overtime to return.
No, I would not recommend this to a friendJust connected and dryer sounds absolutely awful
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I have only washed 3 wash rags to try out machine. Washing seemed o.k. however when I put them in the dryer to try out the dryer made a horrible sound. Sounded like I was drying a bowling ball. After 2days and literally 3 hours waiting on the phone I finally got a person who could help. We will see if the replacement comes as promised. Not holding my breath. Seems that Best Buy needs to step up their customer service.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Cheap looking on the back as far as hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered damaged and it looked cheap. upgraded to the LG which was a much better machine
No, I would not recommend this to a friend It was broken before it arrived
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. I still have the new washer/dryer after one week waiting for it to be picked up. Best Buy had to send a repair man to see if it could first be fixed. He found the dryer motor is broken, the washer motor is broken, and other issues were found. It came like this.
No, I would not recommend this to a friendWasher problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer fine I am calling for service Monday. Washer not working correctly
I would recommend this to a friendConsultant measured but too large and dented.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their contractor measured again. Consultant said to have smaller unit but, after 2 days, I have received no contact. Per request, item was picked up 08/15/2019. As of 09/08/2019 still awaiting refund. And, still shopping for washer & Heritage46dryer. Cannot speak to function of this machine. It was not used.
No, I would not recommend this to a friendWasher broke down after 18months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to fix the washer in several attempts but couldnt. Now i m not sure if i would have to get rid off the whole thing since only the washer is broken down.
No, I would not recommend this to a friendLoud banging noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 year and the washer drum is making a loud banging noise. Not quite sure if it was installed incorrectly or manufacturing issue.
No, I would not recommend this to a friendDo NOT waste your money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $1,553.03 in August 2021 for product, delivery, and installation. 828 days later (actually 820 when it first quit working. Thats $1.89 per day. Seems like way too much money for a hunk of non-functional metal that takes up a lot of space. Washer starts, squirts some water, and does nothing else.
No, I would not recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The closing mechanism fails at times. Had to readjust.
No, I would not recommend this to a friendNever a GE again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because it fit where I needed it. Had to have washer repaired within first (2) months. Now barely over (2) years old. Dryer is now on 4th part. I have been (4) weeks without a dryer. Today is the 3rd in home visit. They just keep throwing parts at it.
No, I would not recommend this to a friendDon’t buy this set
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer broke after 7 loads of laundry and flooded the hallway. 2.5 HOURS of being transferred for department after department I got it resolved. I had to wait 20 minutes on the phone for a manager to get back from lunch break. They don’t care about their customers. They can’t deliver replacement for 15 days. I’ll never buy from this company again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Nope, thank you for your review. We are sincerely sorry your washer/dryer combination unit stopped operating properly so soon into its lifespan. We understand how that would be frustrating and we would love to hear from you how we can make your experience with our products better as this is not the ownership experience we strive for. If you would like to reach out to us about your issue further, please don’t hesitate to do so via the “Contact Us” link on our website. Thanks for choosing GE Appliances! -Chris@GEA
- Pros mentioned:Ease of use
large drum and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Nice and easy to use. Highly recommend it!
I would recommend this to a friend Not a good Experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to Return and buy a new upgraded Samsung washer dryer. Unit made sounds and did not work correctly from day one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always strive to provide high-quality appliances and a great experience, and we regret the difficulty that you've had. If you still had the laundry center, we would have been happy to look into your concerns further and help to resolve any issues. User experiences are important to us, and we appreciate you taking the time to leave this review. Going forward, we'll work to earn your trust in our brand again. -Sarah@GEAppliances
- Pros mentioned:Overall performance
Really happy with choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! Quiet and efficient. Good choice
I would recommend this to a friend Do not buy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this unit. Rods went out within a month of owning it. Rods got replaced, broke again in 3 washes and now it needs a new motor. Just stay away! I’m hopeful GE will just buy the unit back
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried 2 different units and neither one has a working dryer. I'm highly disappointed and STILL AFTER 6 weeks can't use them unit that I've purchased. I'm now waiting on a third dryer unit (a different model) which won't be here until the end of October. :'( . The purchase date shown is the SECOND UNIT. My original purchase date of the original unit. was the beginning of August
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to reach out to us, though we truly hate to hear you've had an issue with the dryers not working on two different laundry centers, and are now waiting on a third. We know this must have been frustrating, and it is certainly not the ownership experience we want to provide. Your feedback on this matter will be sent to our Laundry Products Design team for future review and development; we appreciate you sharing your experience, as we want to be aware of any potential issues. If you have any other concerns or questions, we're glad to assist. We are confident your new model will work well for you when it arrives. -Sarah@GEA
- Cons mentioned:Noise level
Returned 1st use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since first use made a loud sound in drying mode. It was returned to the store.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your laundry center was making a loud noise during the drying cycle and had to be returned. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA