Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Total disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is very noisy and the dryer stopped working in the second drying. Then I returned it.
No, I would not recommend this to a friend pathetic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three machines and a fourth scheduled. Even when I explained that I was mobility impaired. There was No priority assigned for scheduling delivery.
No, I would not recommend this to a friendNot a good buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not wash my clothes properly. It did not operate like a normal washer/dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to heat that your unitized washer/dryer is not working how you expected. If you have any questions about its performance or features, let us know because we would love to help you. -Chris@GEA
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the service offered by Roelvis and Ariel. Very professional and really care for the client's needs. They took the time to make sure everything was done properly.
I would recommend this to a friendJust bought already doesn’t drain or work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working about a month after purchase and they only let you return it up to 15 days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the difficulties you've had with your washer/dryer unit, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your laundry center evaluated and repaired as needed. -Vikki@GEAppliances
Laundry Center
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Recieved 3 damaged units before getting one that was undamaged. Consider ordering somewhere else.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello JAC59200 - We greatly appreciate the choice you made in GE Appliances for your laundry needs. It is disheartening to hear about the trouble you had getting a pristine unit and hope everything has been worked out. We're glad the laundry center is working well for you and hope you will let us know if you have any questions in the future. Thanks so much. - John@GEAppliances
DO NOT buy this washer dryer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer dryer I've ever owned. It's brand new and works like it's 20 year old. The precise load feature doesn't work at all. It also has ruined multiple pieces of clothing.
No, I would not recommend this to a friendGreat idea but poorly advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim unit, but marketing is misleading. The unit needs a transformer to work in the US and this isn’t clear upfront. Had to return it
No, I would not recommend this to a friendUpset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the appliance delivered because the additional parts were missing.. Horrible experience
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this. Please call Best Buy at 888-237-8289 for assistance. -Vikki@GEAppliances
Lid needs attention
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been trying to get in touch with Best Buy to fix the lid... the lid doesn’t lock correctly....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Vega - Thank you for reaching out about your experience with this laundry center. We are very sorry to hear you are having trouble with the lid lock. If Best Buy is unable to assist, please reach out to us at 1-800-432-2737 to schedule service. Thanks so much. - John@GEAppliances
Dented washer/Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was dented when delivered. I called customer service and was told that I didn't call within 15 days so could not return it.
No, I would not recommend this to a friendBAD BUSINESS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE ORDER IN JUNE THE STORE SENT OUT A DAMAGED UNIT TOLD THE DELIVERY TEAM THEY KNEW IT WAS BROKE. USE UNTIL ANOTHER ONE COMES IN. THE UNIT JUMPED ALL OVER THE FLOOR MAKING THE HOSE JUMP OUT WATER EVERYWHERE WARPED MY FLOOR.
No, I would not recommend this to a frienddryer did not heat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they sent replacement and that did not work ether so changed to another product
No, I would not recommend this to a friendGE nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one lasted 25 months before transmission failed. This is the only midsized unit that will fit in my rental unit. Putting unit on the market before this unit fails again.
No, I would not recommend this to a friendNot a good purchase for us.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for an in law apartment in our home... Wouldn't work, tech came out and said it was damaged in freight. Best Buy came out, replaced it with a new one. That new one wouldn't work either and according to Best Buy the parts to replace it would have taken a couple of months. I chose to get a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your unitized washer/dryer was not operating properly both times. Our appliances are built to last and this is certainly not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase to date. GE warranty is a joke. It broke a month into owning. We have had it a year and have to have it worked on every month. Warranty is now up. Thankfully we bought the geek squad warranty. Hopefully they can fix this piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us! We’re so sorry to hear about these issues with your washer. We understand just how frustrating this can be, as this is certainly not the experience we expect or wish for our consumers to have. Because of this, we highly recommend scheduling service for your washer by calling 1-800-432-2737. We hope this information helps, and if you need any additional assistance, please feel free to contact us on social media! Best regards – Matthew@GEA
Worst experience I ever had dealing with an applia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is awful to deal with! They do not show up when they say they will or care how many times they cancel. Cost me $500 to compensate my tenant for no delivery 7 times!
No, I would not recommend this to a friendWasher barrel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer get the washing barrel broken too often.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the issues you've had with your unitized washer and dryer and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review so we can research your situation. -Vikki@GEAppliances
DO NOT BUY OPEN BOX ITEM!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase has been a total disaster. Got a damaged product. Installers did a terrible job and got a broken pipe and then damage to basement
No, I would not recommend this to a friendDo not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase that i have made at best buy! The dryer does not dry my clothes! I've had an expert out and problem was never fixed! Waste of money.
No, I would not recommend this to a friend