Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- SKU:
- 12375530
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
Very complicated to operate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since purchase day and still not operating right. Water doesn’t drain and waiting on a tech to fix it. Very disappointed.
No, I would not recommend this to a friendRuining my clothes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for just over a month. Getting black marks indicating worn seal all over my clothes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear you are having this issue with your new washer/dryer. Black marks on clothing may be the result of the collar or cuff rubbing between the dryer drum and drum slides. This may occur if the dryer drum slides are worn or a felt seal is mispositioned or defective. This is not the ownership experience we want for you and your family and can understand your frustration. If you haven't already, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We apologize for your inconvenience.
If you have any questions, please reach out to us via social media in a private message with your model and serial number, address, email address and phone number. Thank you! Joyce@GEA
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor washer and dryer , leaked and caused damage to my floor .
No, I would not recommend this to a friendRegret purchasing this machine!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is very problematic. Had to serviced 3 times within a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Needing to have your unitized washer/dryer serviced three times in a year is certainly not something we would expect to happen. If you're still having issues with it and need help, let us know. We are here for you. -Chris@GEA
Laundry unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door hinged not reversed as requested. Refused delivery
No, I would not recommend this to a friendSpacemaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the machine isn't working at all. Very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello OHNO - Thank you for being part of the GE Appliances family. We are very sorry to hear about the early trouble you have experienced and hope you will take advantage of the warranty. Service appointments may be scheduled by calling GE Service at 1-800-432-2737. Please let us know if you have any more questions. - John@GEAppliance
GElaundry
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return twice due to both sets were faulty..
No, I would not recommend this to a friendHad to replace it twice and then went with a whirp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good would not buy again. Would not recommend bad Really bad Had to replace it twice
No, I would not recommend this to a friendAvoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 90 days and broke down. Horrible and service at Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Well that sounds frustrating and very inconvenient. This is not at all what we strive to provide and we hope to have the opportunity to assist. Please call 1-800-432-2737 to schedule warranty service through us here at GEA. We look forward to hearing from you. - John@GEA
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is linking from the washer. Customer services not sucks
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for choosing GE Appliances. We are sorry to hear you are having an issue with the laundry center and getting assistance. Please reach out on our Contact Us page or find us on social media. We are always happy to help. - John@GEAppliances
Bad Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely bad quality. Brand new and dryer was not working!
No, I would not recommend this to a friend- Pros mentioned:Capacity, Size
Whirlpool stack washer/dryer unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Large capacity and a small footprint so it fits perfectly in the space. Especially like all the setting options. Purchased it for one of our apartments and the tenant loves it.
I would recommend this to a friend unreliable and flimsy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Developed rust spots in a few days. Needed to get replaced in less than a week. Flimsy and scratches easily.
No, I would not recommend this to a friend- Pros mentioned:CapacityCons mentioned:Noise level
Surprisingly Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, the Geek Squad (Marco-Oahu) team that did the delivery an install were quick, professional, and polite! 5 stars to them!!! After letting it run on its own for a bit I decided to finally wash our 7-week-old towel pile...this was a replacement for our rental unit. The capacity of the washer was so much bigger than I expected! I was able to fit all of them in with room to spare! The negatives - it is a tad loud and there's no end timer for the washer or dryer, also I hate the lid lock. I know it's for safety reasons but it's super annoying and means no last minute add-ins. Overall, so far so good! Looking forward to washing our bed clothes and not having to air dry EVERYTHING.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Tight quarters
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laundry center is a full size solution for tight quarters. It is a basic system, but does the job well!
I would recommend this to a friend - Pros mentioned:Washer performance
Love this machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine, it is a game changer. Saves space, and washers and dryes very quickly.
I would recommend this to a friend does not cycle or drain.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not drain or spin. No way to reset machine.:(
No, I would not recommend this to a friendPlanned Obsolescence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement. I hope it lasts longer than the first one. Not even ten years. I think GE is the only one that makes this type of washer dryer combo for smaller areas. Worked fine until it didn’t. Pricey replacement.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate your loyalty to our brand. We’re sorry to hear your former washer/dryer stopped working correctly, and you needed to replace it. We design our products with durability in mind, and we use high-quality materials to manufacture our appliances. Our products are not designed to become obsolescent, and we’re confident your new washer/dryer will serve your needs well. We’re always here to help if you need any assistance with your appliance.
- Pros mentioned:Size
Laundry Center Benefits
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best unit for my small apartment. The team that delivered and set up my laundry center were professional, careful and thoughtful. Thank you.
I would recommend this to a friend - Pros mentioned:Overall performance
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and dryer for small places!! Washes and dryes really good
I would recommend this to a friend