Customer Ratings & Reviews
- Model:
- GUD27ESSMWW
- |
- SKU:
- 12375530
Customer reviews
Rating 4.2 out of 5 stars with 1390 reviews
(1,390 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers regard this product highly for its overall performance, generous capacity, and space-saving design. While users appreciate the ease of use and quiet operation of the dryer, some have noted that the washer can be a bit noisy during operation. Additionally, a small number of users reported minor challenges regarding the installation process and occasional issues with the spin cycle locking mechanism. Overall, the appliance is well-regarded for its efficiency and appropriate size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with this product. Doesn’t take up a lot of space. Just an overall good product.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great buy - prefer dials to digital-fewer repairs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced and does the job. Very efficient
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend - Pros mentioned:Capacity, Washer performance
Rated 5 out of 5 stars
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a big load. Stainless tub. Looks great! Washes and dries effectively. Simple controls. Online purchase and delivery scheduling was so easy.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond Gray
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Washer dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is great! Is a very nice and dependable combo washer and dryer
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend - Cons mentioned:Noise level
Rated 2 out of 5 stars
Hardworking but doomed by mechanical wear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it IS hardworking and never gives jo, but it make a lot of noises. The washer chipset was broken before i even got the thing installed, the lid doesnt open very far, and the reliability has been woeful. Its absolutely brutal to work on, and while cheap, it is by no means a good quality wash. The dials seem to have no effect on water temperature or quantity, and in fact the hot water line was kinked for over a year before we recognized it. I only ever leave it on precise fill, and while this works for most medium large loads very small loads and very large loads are left dry on top. It will not fit a standard dog bed. I will say the dryer has been effective, however the drum rotates around a ceramic "top" (like childrens toy top) at the back of the drum and the rotary alignment is accomplished by the ring on the front of the drum. That entire thing is held in position by the faceplate, which bends and then the entire apparatus makes a scraping noise sufficient to make sleeping dogs bark, silent children yell, and grown men weep.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave your review. We do take your feedback seriously and will take what you said about the quality into consideration as we are always looking for ways we can improve moving forward. If your unit is causing concerns and you have already tried troubleshooting in your manual (page 16-17 on the website). We would suggest taking advantage of your warranty and reaching out to our service team so they may take a look at your unit. They can be reached at 4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GEAppliances
- Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great 27 inch stackable unit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely satisfied with this purchase. Works great. I'm glad I went with the 27 inch wide. Can fit a couple blankets in there no problem. Nice size dryer.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use
Rated 5 out of 5 stars
GE Washer/Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Very good capacity. Dryer heats well.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend Rated 5 out of 5 stars
Pleasantly surprised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how large the washer tub and dryer are! I'll be able to do my normal laundry loads. Also, it's not as noisy as I thought it would be. I'm very happy with this unit.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend- Pros mentioned:Size, Washer performance
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, perfect size, washes really well. Very happy
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond Gray
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
I Love It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GE stackable washer/dryer is so much more than I expected. I thought that I would have to do small loads of laundry, but I was surprised that I was able to put a king size set of sheets with room to spare. The dryer capacity is also large. I read the reviews and compared others, but this was the best price. I highly recommend this stackable washer/dryer.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend - Cons mentioned:Noise level, Spin cycle
Rated 1 out of 5 stars
Very poor performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No dryer buzzer. Poor agitation of clothes: folded dinner napkins come out of the washer cycle still folded! Poor cleaning: this unit doesn’t clean anywhere near as well as my previous W/D unit (different brand). Perhaps that is due to most of this unit’s washer cycle options having interrupted agitation along with no way to fill the tub with water. There’s no point in having a big tub if only a third will ever fill with water: you can’t fill more than half of the tub with clothes or they won’t ever be beneath the water. Out of balance spin cycles result in dripping wet clothes as there is no way to interrupt the spinning, open the lid, rebalance the clothes, and resume spinning. You have to let it bang along until the end of the cycle, then do a completely separate Drain/Spin cycle.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond Gray
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working as expected, no negative surprises at all !
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friendBrand response from GE Answers
Posted .We are happy to hear you are pleased with your unit and are confident you’ll continue to be impressed with it. We especially like the auto load sensing feature. This feature will automatically measure the load size and provide just the right amount of water or will give you the option to choose your own.
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Washer Very Noisy and Shakes Like an Earthquake.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had the machine for 3 weeks working fine, although a bit noisy, but the dryer door wouldn't stay open and kept hitting me in the head. The GE tech adjusted the washer position so the door would stay open but then the washer very easily got out of balance and starting shaking violently with loads it previously processed with no problem. Four tech visits later and some minor adjustments to washer position and the problem still occurs. When it does we have to let the washer keep shaking then self-adjust, start over and go to completion. So, technically it works, but it is maddening to have to listening to it shake violently before resetting. A washer should not operate like that for normal loads and should not be so sensitive that a minor adjustment to its position has that effect. After all that, the dryer door still does not stay all the way open. This unit was a bargain compared to others, but sometimes getting a bargain isn't really the best choice.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great space saver and love the color plus design. It’s actually pretty easy changing over from washer to dryer, and I am 4’11” so says great things about this machine.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond Gray
I would recommend this to a friend Rated 5 out of 5 stars
Best Combo Washer & Dryer !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a good top load washer and electric dryer this is the best set - combo of Washer & Dryer anyone can get...
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Washer and Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washers and dryer is a stackable that fits our small laundry closet. Takes a little effort to learn to use it correctly thanks to the different features available. It’s a spacious wash machine and I really got to use it everyday day with good results.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend Rated 4 out of 5 stars
Pretty decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and has the settings I need in a small space. It has a much better lint catch that most dryers I have used and it works pretty well. Downsides: I find it annoying that I have to slam the dryer door to close it. I hate the sound the washer makes. It's not that its particularly loud its just a very grating tone.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friendRated 5 out of 5 stars
Satisfied!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is very nice and what was expected. The delivery went well and the installers were professional and diligent. Very happy!
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friendRated 5 out of 5 stars
Wash Dryer Combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service from the crew members to the delivery crew.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
I would recommend this to a friend- Cons mentioned:Installation
Rated 1 out of 5 stars
Poor Ethic Technician
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a product issue as we havent a chance to use it yet but installation hassles in North California. We have to reschedule 3 times to have washer/dryer installation. The first two times were because we only needed the washer but it was not compatible to our stackable dryer as the model was old so we decided to buy a new set. This 3rd time the tech came and they were late for almost an hour. We had to call them to check if they still came or not. They arrived and saw the laundry room was on the 2nd floor they started to giving a lot of excuses not to do the haul away and installation. They said the valves were frozen by checking by bare hands and told us to call plumber to fix them. I used the tools and able to easily have them rotated. Then, they took another excuse saying the drip pan was broken (it was damaged by the first tech :) ). They said it was safety related they couldnt do it :). We had home depot 2 mins away so I told them to take the old units out and move the new one in. By that time, you will get a new drip pan. Then, they said it had to have the drain but the customer service said no need the drain connection :) With all of that saying, they are lazy and dont want to do it. They also refused to use shoes cover and again safety issues and they went upstair downstair with carpet and their dirty shoes :) very poor work ethic. This is hassle with 3 times asking for days off with no pay :) hope everyone else not having the same experience as we are and hope Best buy would read this comment and improve their service.
This review is from GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - White
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about your experience and encourage you to call BestBuy at 888-237-8289 to discuss your situation further.

























