Customer Ratings & Reviews

We hate to hear you're not happy with the washer, as we always want to provide a great experience. Your feedback will be shared with our team. If you still have your washer and want to reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram), we'd be more than happy to address any concerns.

Thanks so much for your purchase. This is a really nice washer, and we want you to be happy with your washing results. We recommend trying the Power Clean cycle along with Deep Fill and Deep Rinse to see if that helps. Our new washers do sound different than older washers. You'll hear clicks, water flowing, gear sounds followed by pauses, and electric hum sounds. If you view the manual on page 24, you'll see a QR code that you can scan to hear all the different sounds that are normal.

We are happy to hear that you are impressed with your new washer and that you put your trust in our units for your home. We are confident with each use that you will continue to be pleased with its wash performance for many years!

We're thrilled to hear you're enjoying this washer's easier access capacity that allows you to enjoy the large 5.0 cu. ft. capacity while still being able to easily reach the bottom of the washer. This model also features Adaptive Smart Wash Technology that enables optimization of cleaning power and fabric care within each cycle! We're confident this unit will continue to be an asset in your laundry routine for years to come.

This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle. For more helpful tips, see the article titled “Washer - Clothes Not Cleaning Well” on our GE Appliances website.

Hi - Thank you for sharing your positive experience with your washer! It's great to hear that your worries about the lack of an agitator haven't impacted the cleanliness of your clothes. Your recommendation is valuable, and we're sure it will help others looking for a reliable washing machine. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Happy laundering! -Kacie@GEAppliances

While we're glad the washer is working well for you, we regret that you feel it isn't user friendly enough. We know it can take some time to adjust to a new appliance, and if it might help we do have a use and care manual available on our GE Appliances website. You can view that when you look up the model number and go to the product page. We hope that helps!

Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your new top load washer. We hope you continue to enjoy using it and it becomes a great addition to your laundry space. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA

It's normal for washers to produce certain sounds during operation, but excessive noise can sometimes indicate an imbalance. We recommend ensuring your washer is properly leveled to minimize vibrations and noise. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation.