Customer Ratings & Reviews

Hello - Thanks for bringing this to our attention. You may be using too much detergent if you notice that it's leaking. We recommend using less detergent if you have soft water, a smaller load or a lightly soiled load. Also, if you're not already using it, please switch to High Efficiency detergent such as Tide PODS™ and liquid detergents. We hope this information is helpful. Best wishes. -Don@GEA

Hi - Thank you for sharing your perspective on this washer. We appreciate your feedback and understand your concern regarding the longevity of modern washing machines compared to older models. We continually strive to improve our product offerings and take customer feedback seriously. If you have any specific issues or concerns with your washer, please reach out to us on social media. We are here to assist you and ensure that you get the most out of your washing machine. Your feedback is valuable to us as we work towards providing appliances that meet both modern and traditional expectations. Thank you for choosing GE Appliances, and we hope to continue serving your needs in the future. -Kacie@GEAppliances

Thank you for sharing your feedback on the washer. We appreciate your honesty and will use your input to improve our products in the future.

Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances

To improve the wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. We recommend you review the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well."

Hello - We're sorry to hear that you had a problem with your washer after only 3 weeks of use. We understand the inconvenience that was caused by this issue. We're glad to hear that our certified technician was able to provide a resolution and you now have a functioning unit. Thank you for being part of the GE Profile family. Best regards. -Don@GEAppliances

To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle. When cleaning your sheets, we recommend changing your water temperature to warm or hot if you aren't already. Step 1: Select the right amount and type of detergent. Follow the manufacturer’s recommended amount for your load. Pre-treat stains if needed. If your washer has an infusor or precise-fill setting, you should use HE (High Efficiency) detergent. HE detergent is a low sudsing detergent. Contrary to other applications, suds in a washing machine can reduce cleaning performance.

Step 2: Loosely load the clothing into the washer basket around of the outside of the basket. Pouring and/or compacting the load can lead to poor cleaning performance and increase wrinkling and tangling. Do not wrap items around the agitator just place the sheets inside.

Step 3: Close the lid. Select the settings for your washer cycle. Several washers can select the correct amount of water. Clothing that floats in the water may not get the optimum turnover to clean properly. Keep the lid closed during the entire wash cycle. Note: You may want to add a couple towels to the load and use an Oxi additive along with your detergent to help sanitize and get them cleaner.

We know any issue with your washer must have been concerning, especially as you had difficulty with the return process. If you’d like to share your feedback regarding that process with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you still had the washer, we would have been happy to assist with your concern. As you've returned it, your feedback regarding the washer will be shared with our team for review. Going forward, we’ll work to earn your trust in our brand again. -Sarah@GEAppliances

Hi there - thanks for taking the time to review your beautiful GE Profile Smart Washer! We’re glad that you’re enjoying your Christmas present and that it gets all load sizes clean every time. We appreciate you being a valued GEA customer and hope that it continues to impress you for many years. All the best. Lauren@GEA

We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your washer so we can further investigate. -Don@GEAppliances

Hey there,

Thanks so much for taking some time to share your views with us. We're quite happy to hear how much you are loving the design of this beautiful washer! It's great that you've been trying out all the different features. Hope you've found a favorite. Keep in touch! Mike@GEA

We'd like to help out with your washer not spinning. We recommend trying out an electronic reset, by unplugging the power cord for 2-3 minutes, then plugging it back in. You can also check our article titled "Top Load Washer - Does Not Spin" on our GE Appliances, for additional troubleshooting. If the troubleshooting doesn't help, we recommend scheduling an appointment with our Bodewell service team by calling 1-833-426-3393.

Hi there - Thanks for sharing your insight. We strive to make sure our products are made with the best quality for our consumers. We appreciate your feedback that will be provided to our product development team. If you have any other questions or concerns please let us know. Best regards. – Don@GEA

Hello - while we're happy to see that you like the appearance and Wi-Fi for this unit, we're also very sorry to hear that the sound levels haven't met your expectations. Please know we will share your thoughts with our product and design teams for future design considerations. -- Modern washers will generate certain sounds due to the nature of their design, and you can learn more about this by referring to the article titled "TOP LOAD WASHER - NORMAL SOUNDS" on our GE Appliances website under the "Support" section. -- Please reach out to us on social media if any other questions or concerns come up. Have a great one. - Pablo@GEA

Hello- Thank you for taking the time to leave us your review. We are sorry to hear that your washer unit is noisy while its washing. We can list the normal sounds you may hear from the unit to make sure its running properly. We found that information in the use and care manual on page 24 here- https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf. If there is anything else we can help with in the future please let us know. We are happy to help! Take care- Dianna@GEA

Hi there - Thanks for taking the time to reach out. Smart washers and dryers connect to WiFi in one of two ways: Bluetooth connection or by entering an assigned password. We will cover both processes below.
Open the SmartHQ app and sign in. From the Welcome screen, select your brand of appliance, appliance category, and the type of appliance you’re trying to connect. Make sure to allow location access if you're prompted on your smartphone.
Turn on the appliance and initiate the WiFi by following the directions on the SmartHQ app. Once activated on the appliance, the WiFi LED on the display will flash.
If you see a popup screen asking to pair the appliance (Bluetooth):
Select it from that popup and continue.
Choose your home WiFi network from the list.
Select it, enter your WiFi password, and click “Connect.”
If you're prompted to enter a password:
Find the Connected Appliance Info label on the appliance. The label contains the network name and password.
Type in the password from the Info label.
Go to your phone's WiFi settings and choose the network name found on the Info label. This will start communication between the SmartHQ app and the appliance.
When successful, the "Choose home network" screen will appear. Find your home WiFi network and enter your WiFi password to connect the device back to your home network. If you do not see your home network on the list of WiFi networks, choose the "Other" option and enter your network name yourself.
The connection process will begin. The WiFi LED on the washer will stop flashing and will remain solid. Your SmartHQ app will alert you that it’s Connected.
For some models, Bluetooth setup won’t be activated right away. You can manually input your washer or dryer's assigned password to begin the setup by following the "If you're prompted to enter a password" steps above.
For further assistance with the setup of your appliance, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. We hope this information is helpful. Best regards. -Don@GEA

Hello - We're genuinely sorry to hear about the challenges you've faced with your washer. Your experience is concerning and not at all what we aim to deliver. We understand the frustration this situation has caused, and we sincerely apologize for the inconvenience. Your feedback is crucial, and we will be sharing this with our product and quality teams. We encourage you to take advantage of your one-year warranty with us by calling 1-800-432-2737. We appreciate your patience and understanding as we work to make this right for you. -Kacie@GEAppliances

Hi there - We recommend the use of HE detergent with all our washer models. If you're not using HE detergent, this could cause residue buildup. We also recommend closely following the usage directions on the detergent to ensure you're using the right amount of product as using too much could cause this issue as well. If you have any questions, let us know. We're happy to help. Julia@GEAppliances