Customer Ratings & Reviews

Hello- Thank you for your purchase! This is such a nice washer and the large 5 cubic ft capacity is excellent for those large loads. Our UltraFresh Vent System with OdorBlock™ eliminates excess moisture to help prevent odors ensuring your washer stays fresh and clean. These models also include Microban Antimicrobial Technology which is built into the washer components including the gasket, dispenser and draining system. We are happy to hear you are pleased. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

We'd like to assist with the noise that you're hearing from your washer. To help with the noise, please make sure the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. If this doesn't help with the noise level, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed.

We're sorry to hear of the trouble you've had even after troubleshooting. We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can be of further assistance. All the best.- Kianna@GEAppliances

Hello - Thanks for taking the time to write a review. If your unit was assessed by one of our certified technicians, we're confident the best solution possible was provided. We appreciate your patience, and thank for choosing GE Profile for your home. Warm regards. -Don@GEAppliances

We appreciate you sharing your experience. Your washer will make various sounds throughout the cycle. One of the normal sounds is the motor speeding up incrementally during the spin cycle to reach the maximum spin speed of 800 rpms. This operation allows for superior moisture removal and helps decrease the time needed to dry your items.

Thank you for taking the time to post a review about your experience. We encourage you to share your concerns by calling Best Buy customer support at 888-237-8289.

We are sorry to hear that your unit hasn’t been washing your clothes as well as expected and can understand your frustration. We would like to provide some guidance to help with this. The first thing to check is to make sure that your unit is not overloaded. It’s recommended to loosely load clothes in the washer basket. For the best results, load items around the outside of the basket. There are more troubleshooting tips to try in your use and care guide which can be found on the website (page23). If you find after troubleshooting that your unit is still causing concern we would suggest calling our service team so that they may properly diagnose what’s happening with your unit. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We know having a dent in your washer would be disappointing, and this isn’t what we would expect. Your feedback will be shared with our team for review. We’re confident your new unit will be in good condition and serve your needs well, and going forward we’ll work to earn your trust in our brand again.

Hello- thank you for your review. We are sorry to hear that your unit is causing a noise issue. We understand how frustrating that can be. On page 22 of the use and care manual will be normal sounds that you should hear from your washer that we will link here-https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf If you find that your unit is making different sounds than listed then we recommend calling to have one of our technicians come look at it for you. The phone number is GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA

We always want to provide a quality product and great experience for our consumers; your feedback will be shared with our team. If you’re concerned the washer isn’t functioning correctly, troubleshooting tips are available starting on page 22 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. Among other tips, you may want to make sure the washer is level and isn’t going out-of-balance. If you’re not able to resolve your concerns and think service may be needed, that department can be reached at 833-426-3393. A technician would be glad to examine the washer for any issues.

We're glad you reached out. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances

Stains can be caused by improper use of fabric softener. Following the manufacturer's directions to use and utilize the extra rinse feature is crucial. Please know that you do have a one-year warranty with us and you can schedule service by calling 833-426-3393. Our technicians are happy to get your washer and dryer working as they should.

Greetings - We're sincerely sorry for the inconvenience you've experienced with the installation of your washer. This is not the experience we aim to provide, and we understand the frustration this situation has caused. We encourage you to continue to work with Best Buy to get this issue resolved. We're also here for you if you have additional questions, and we know that once installed this model will serve you well for a long time to come. -Kacie@GEAppliances

We appreciate you sharing your experience and hope that you were able to get the hose needed for your unit. We appreciate you choosing a GE Profile washer for your home and think you will be pleased with this unit’s great features for many years! Dianna@GEProfile

We understand how frustrating it can be when there is a delay in your order. It is our hope that you will receive your dryer soon. We appreciate your purchase and patience in waiting. Best Buy delivery & installation assistance can be reached by calling 1-888-237-8289.

Hello- We are very sorry to hear your the delivery and set up of your new washer was terrible. This is not what we want to hear. We'd like to look into this for you. Please reach out via a private message with your model and serial number, address and phone number. Thank you! Joyce@GEA

Thanks for letting us know what happened. We'll be sure to forward your feedback to the appropriate team.

Hi there - We're sorry to hear that you're not having a pleasant experience with your washer. We would love to gather more details so that we can properly assist you. Please reach out to us at your earliest convenience. Kind regards. - Don@GEA