Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Good machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine , soo far , no complains , I definitely recommend
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and are so happy to hear you're pleased with your new washer. Thank you for your recommendation! If you have any questions, please let us know. We are here to help! Joyce@GEA
Laundry room essential
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hadn't had a top loader washer in over 20yrs,i can honestly say i love my new GE Profile Washer.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are enjoying it so far. We think you will continue to be impressed with this amazing washer for many years!
- Cons mentioned:Spin cycle
Worse Purchase Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Owned it less than a month and it is already broken. Will not spin and keeps making a clicking noise over and over again. Completely my fault I did not get the Best Buy warranty because we did not expect it to last less than a month. Now we have to wait over a week to get someone to look at it. Back to the laundry mat we go because we can not go without clean clothes. So not only are we out almost $1500.00 that we paid for the set now we are out money to go elsewhere to get our clothes washes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Our apologies that your washer is not functioning properly. We understand how much disappointment and frustration this situation has caused. We appreciate your patience during this time, and we're confident our certified GE Appliance technician will do everything possible to resolve this problem. Please reach out to us on social media if you need further assistance. Warm regards. -Don@GEA
Ge dryer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had less than a year anf already not drying properly. Lint trap catches lint outside of the tray and dispenses lint on clothes. Purchased with washer in place of a set 13 years old and that dryer worked better
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out our article titled "Dryers Excessive Lint" on our GE Appliances website for guidance on resolving this issue.
- Cons mentioned:Balance
No bulky items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washing machine I’ve ever owned. It can not handle bulky items that throw off the balance. Even after adjusting the items in the washer by hand it still is off balance. Towels, blankets, jeans, jackets this machine is incapable of rise and spin and balancing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your washer is having trouble balancing. We encourage you to review the loading guidelines on page 13 of the Use and Care Manual. The Use and Care Manual for your unit can be located in the "From the Manufacturer" section of this product page. If these tips don't solve the issue you're experiencing, please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further, if needed.
Great washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, no complaints at all. It does it’s job and the features are great
I would recommend this to a friend- Cons mentioned:Noise level
Good washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but it is loud, and I wished it added more water
I would recommend this to a friend Good buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, no complaints. I have had no issues since my purchase
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer. I also learned that it’s has wifi and I downloaded an app and added my washer and it tells me how many times I washed and how much time I have left .
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to contact us with your review. We are glad that you love the water features that your washer unit provides! It lets us know we are on the right track to providing quality, convenient products for our customers. If you need anything else in the future, please let us know. All the best! Dianna@GEA
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love i can control settings and the see through lid is amazing
I would recommend this to a friendHad to get new washer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I had to get a new washer and my old one was Samsung. This was the closet thing to it in my price range.
I would recommend this to a friend- Cons mentioned:Noise level
Bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended!!! Exactly one month after delivery the product stopped working, does not complete cycles and makes a frightening noise, can not use it, and manufacturer’s warranty, because Best Buy only offers 15 days, assign me an appointment for three weeks for the technician to come to evaluate the machine. Imagine three weeks without washing clothes!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your review. We are sorry to hear that your washer unit stopped working and understand your frustration. We heop it has since been resolved but if not we would suggest calling our service line and having one of our technicians come out to see your unit. We will list the phone number below.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
We hope this helps! But if there is anything else we can help with please let us know. All the best! Dianna@GEA
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently moved into a house with some old washer and dryer and previous owner was a disgusting scumbag. The inside of the washer was filled with tons of dog hair.
I would recommend this to a friendBrand response from GE Answers
Posted .Oh no! Sorry to hear that! We are thrilled though that you chose us to replace the bad units you had in your home and hope that you are loving your new GEA washer so far. We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
GREAT CHOICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant bcuz im a big samsung fan but I am completely satisfied with this one!
I would recommend this to a friendPerfect Housewarming Gift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this purchase. Got this set as a house warming gift and she loves it!
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Awesome delivery & installation. Installers removed old washer and installed the new one very quickly. Excellent job. I highly recommend Best Buy.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate you taking the time to write a review on your beautiful, new GE Profile Smart Washer! It’s great to hear that you’re loving your new appliance and of your positive experience with delivery and installation. We’re confident this washer will continue to impress for years to come. Thanks for becoming a part of our GEA Family and feel free to reach out anytime if there is anything we can assist with. All the best! Lauren@GEA
love the TOP LOADER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE this washing machines capacity. For a family of 5, it cut my washing down by half!!
I would recommend this to a friendHappy to do laundry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s great! Washes come out clean and the spin cycle really gets all excess water out!
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the price. Lots of settings to choose from so you definitely need to read the manual. Looks nice in a laundry room.
I would recommend this to a friendSMART WASHER I LOVE IT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is smarter than me I swear, it starts and ends with the app and starts
I would recommend this to a friend
