Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Washer us very quick and works great! Highly recommend!
I would recommend this to a friend Everything was perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good customer service, the delivery was perfect
I would recommend this to a friend- Pros mentioned:Cleaning performance
GE Profile Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer! Thought I wanted one with a center post agitator - but this cleans so well!!!
I would recommend this to a friend Happy So Far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any issues or concerns and I love the smart technology.
I would recommend this to a friendGreat washer.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. I wish it had an agitator. Does get the clothes clean!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and are so happy to hear your washer is getting the clothes clean. Your top-load HE Hydrowave washer with Infusor wash technology provides excellent performance while using less water and energy than a traditional top load washer. Some differences between an infusor model and agitator model will be noticeable during operation. The Infusor system relies on the friction of the clothes to loosen and lift dirt particles. Zipping sound: The drive system of this washer does not use gears. This is the normal sound of the motor rotating back and forth to clean the clothes. We hope that if you have any questions in the future, you will reach out to us directly for assistance. We are always happy to help! Joyce@GEAppliances
- Pros mentioned:Ease of use
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while to finally have it delivered and installed. So far I'm very happy with the results and ease on use.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
- Cons mentioned:Noise level
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this. Was incredibly loud and the installer couldn’t get the water to go right away. Sounded like an airplane was taking off
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your review. We are sorry to hear that you ended up returning your unit due to the noise. We take all our customer's feedback seriously and we will use this for improvements or changes on future builds. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA
Quiet and efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. It's quiet and a lot more efficient than my last washer.
I would recommend this to a friend- Pros mentioned:Price
Really Good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy, I love all of the convenient features that this smart washer has, on top the price is good as well.
I would recommend this to a friend Good washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer. Not sure about the warranty, but so far it has proven itself worthy
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear your washer is performing well and showing its value! For added peace of mind, it includes a one-year full warranty covering parts and labor for any manufacturing defects, plus a ten-year limited warranty on the motor, with parts coverage included if ever needed. For full details, see page 25 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
- Pros mentioned:Cleaning performance
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Works as desired. It is not the unit we ordered but it works just fine.
I would recommend this to a friend Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item! Fit perfectly with our needs. Strongly recommend.
I would recommend this to a friendOpen box great deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful staff. Purchased online before the store opened and the item was ready at the opening. Great deal on open box
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to learn that your beautiful washer is working well! Make sure you take advantage of the smart features by downloading the SmartHQ app. For more details, please review the support article on the GE Appliances website titled: "Smart Washer - Benefits of SmartHQ App." We're confident this machine will continue to be a great addition to your home for many years! -Don@GEAppliances
Very disappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but I'll never buy another appliances from Best Buy. Took over a month to bet and then not delivered. Total Nightmare.
I would recommend this to a friendBrand response from GE Answers
Posted .If you have not done so already, we encourage you to reach out to Best Buy by calling 888-237-8289 to discuss this further. -Vikki@GEAppliances
- Pros mentioned:Ease of use
Great Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Fairly quiet. Easy to operate. Variety of settings.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for your feedback! We're pleased to hear that your washer is working great, fairly quiet, and easy to operate. Having a variety of settings is definitely a plus for accommodating different laundry needs. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your laundry days! -Kacie@GEAppliances
- Pros mentioned:Capacity
Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase we’ve made, there is so much room and it’s quiet!
I would recommend this to a friend - Pros mentioned:Capacity
GE washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. Can do huge loads with it and I like that it auto adjusts the water level for what it needs per load.
I would recommend this to a friend - Cons mentioned:Noise level
Great machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and features for the cost, little loud though.
I would recommend this to a friend - Pros mentioned:Ease of use
Appliances satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appliances ! Easy to use and very energy friendly !
I would recommend this to a friend EXCELLENT CHOICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS WASHER AS IT WAS ON SALE AND PURCHASED ALONG WITH THE DRYER, SO FAR I HAVE NO COMPLAINTS. I WOULD DEF RECOMMEND THIS PAIR.
I would recommend this to a friend