Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Love my washer!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s faster and my clothes are cleaner than before. My phone tells me when cycle is finished. The outside is lovely. I have the matching dryer. Like the easy way detergent and additives are added. Happy!!!
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and no issues. Works great at all times
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there! Thanks for taking the time to share your thoughts with us. We value your opinion and appreciate your feedback. We're confident your washer will continue to work wonderfully. Thank you for choosing GE Appliances! Julia@GEAppliances
- Pros mentioned:Ease of use
Exceptional washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer machine; it is very easy to use, while also being modern.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for your review and being a valued GEA customer. We are happy that you are enjoying the ease of using your new smart washer unit! We hope this smart washer brings joy and convenience for you and your family for many years! Please let us know if there is anything else you need in the future. Sincerely- Dianna@GEA
- Pros mentioned:Cleaning performance
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Love the different options. Wash great.
I would recommend this to a friend great service!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a horrible experience at another Big Box "hardware" store and was pleasantly surprised with the service at Best Buy! Top NotchQ
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value but could be cheaper . Need more knowledgeable employees working. Store is clean. Need more employees
I would recommend this to a friendBuyer beware, avoid GE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst appliance I have ever purchased. Bought it for my daughter as a house warming gift, and within two months it has flooded her laundry room four times. GE customer service is abysmal. They have sent techs out 4 times, twice saying they found different problems, twice saying there was nothing wrong. GE still has not fixed the washer and when I requested a replacement, GE told me we have not had enough failures to qualify for replacement yet. I will never consider another GE product. Buyer beware, GE produces garbage, and their warranty is useless.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Washer set
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing would buy again love the space and quality
I would recommend this to a friendIt’s all good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Nice and quiet. Only issue is that you need to be more careful loading the machine compared to a front loader.
I would recommend this to a friendSo far it’s good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for 2 weeks now , it’s good but very sensitive so I’ve had to learn an still an trying to learn how to load this without it going crazy when it’s washing
I would recommend this to a friend- Pros mentioned:Cleaning performance
Excellent washer for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It’s quick and the clothes come out really clean.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are loving it! We hope you enjoy using it for many years! Please let us know if you need anything else in the future. Sincerely- Dianna@GEA
Exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance. Works very well highly recommend
I would recommend this to a friend- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this appliance. Best buy had good service.
I would recommend this to a friend - Cons mentioned:Noise level
Best product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best deal I ever got, they run smooth and they aren’t Loud
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also enjoying it and got a great deal! We hope it becomes a great addition to your laundry space for many years. If there is anything else, you need in the future please let us know. All the best! Dianna@GEA
- Pros mentioned:Ease of use
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want to purchase a front load but it was not available to purchase. The loading is easy as well as instructions on how to use, clothes are clean and fresh
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for sharing your positive experience with your washer. We're delighted to hear that you find the loading process easy, the instructions helpful, and that your clothes come out clean and fresh. Your satisfaction is our priority, and we appreciate your feedback. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing GE Appliances. -Kacie@GEAppliances
Water in flex dispenser drawer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My flex dispenser drawer has water in it after each cycle. The water isn’t draining out of the different compartments for the detergent. I even had a new tray sent and it does the same thing. I constantly have to either pull the whole dispenser drawer out and dump the water or soak it up. It’s annoying because there shouldn’t be water left in the drawer both because of mold and also because the you can’t pour detergent in with water in the compartment. Does anyone else have this problem or know why this is happening? GE customer service didn’t seem to know.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us as we are always happy to help. It is not unusual to find a small amount of water in the drawer at the end of a cycle as mentioned on page 22 of the owner's manual. It's meant to flush the detergent compartment prior to the next use. If you're finding enough water to prevent you from adding the proper amount of detergent, we recommend calling GE Appliances Service at 1-800-432-2737 to schedule a service appointment to have your washer checked. We are confident our service team can help. All our best! Vikki@GEAppliances
Ms
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is very nice and easy to use, but I find it that it doesn’t dry well on the first cycle, always have to do a second cycle
I would recommend this to a friendQuiet washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is very quiet. It has a deep fill option for when you have bigger loads. It washes and spins dry very efficiently.
I would recommend this to a friend- Cons mentioned:Noise level
I won't buy it again.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine stopped working six months after I bought it. It also makes a lot of noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear that your new washer has stopped functioning properly. We understand the disappointment that was caused by this unexpected situation. Please review the "GE Appliances Washer Limited Warranty" section on pg. 29 for the next steps to resolve this problem. Feel free to reach out to us if you need additional assistance. Take care. -Don@GEAppliances
GE washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far is good and haven't had any problems. I've only had them for 2 months.
I would recommend this to a friend