Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great even know it doesn’t have the unit in the center still cleans great
I would recommend this to a friend Washy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes the clothes quietly and without walking all over the floor
I would recommend this to a friend- Cons mentioned:Noise level
A good, but noisy, washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does a nice job getting clothes clean but it is VERY noisy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you're liking how clean its getting your clothes but am sorry to hear about the noise. Please check out page 24 in your use and care manual, as it describes different common sounds. Also, view the article on our website called "Top load washer - normal sounds". If you don't think that the sound you're hearing is being referenced, please have one of our certified GEA technicians come out to take a look. Service can be set up online or by calling 1-800-GE-CARES
- Cons mentioned:Noise level
Noisy and water issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer (and dryer set) four days ago, and I will be returning my purchase. The washer is very loud, and it would release small volumes of water throughout the day while the washer was idle/inactive. I don't know if every customer experiences a similar issue. It does have neat features, and it does look aesthetically pleasing, but I was not satisfied with my overall purchase unfortunately.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear about the trouble you're having with your new washer. This does not sound like normal operation. If you still have the unit, we recommend taking advantage of your warranty and calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled service technicians will be able to solve this problem for you. We truly apologize for the inconvenience caused by this situation. Please reach out if you have any questions, we're here to help. Julia@GEAppliances
GE product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE has always been my go to brand. Reliable dependable machine that will be worth your choice for ge product
I would recommend this to a friendOpen Box Score
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant opportunity to score an open box washer. Zero defects, and came with full bubble wrap. Went to the Lakeland Store, it was ready to go, loaded in 5 min. Thanks Best Buy
I would recommend this to a friendWasher review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operates smoothly, had a front load before and hated it…this was very reasonably priced and it looks excellent
I would recommend this to a friendBrand response from GE Answers
Posted .We’re thrilled to hear you’re happy with both the operation and appearance of your washer! We always want to provide a quality product and positive experience, and we’re confident the washer will serve your needs well for a long time to come.
GE Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washing machine. Great value and ease of use.
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit to get used to how it runs best but I’m happy with this washer. You definitely have to pay attention in the early days to understand what works and doesn’t.
I would recommend this to a friendLove my washer/dryer set!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have the set washer/dryer. it is truly a smart appliance! I still haven't discovered all the features. Its sleek and modern, but still has GE's dependable quality!
I would recommend this to a friend- Cons mentioned:Balance
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes don't come out as clean as my old front load washer. Clothes that were put in washer that were folded came out still folded even though washer was only filled half way.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle. For more helpful tips, see the article titled “Washer - Clothes Not Cleaning Well” on our GE Appliances website.
Extra large loads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is great. I love the size and the many settings.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for being a valued GE appliance customer and taking the time to leave your feedback! That means a lot to us as we strive to make products that are going to help make customers like you happy. We hope you continue to enjoy your GEA Top load washer and that it keeps meeting all your expectations. If you need anything else, please let us know. All the best! Dianna@GEA
Great washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine. We love how big the drum is and how well the spin dries the clothes after the wash.
I would recommend this to a friend- Pros mentioned:Cleaning performance
GE Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer!! I really love the look of this washer and how well it works
I would recommend this to a friend Delicate washer lid.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works fine but after 2 1/2 months inner lid seal cracked and now the lid will not close correctly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help out with your lid not closing correctly. If you haven't already, we suggest scheduling service with our Bodewell team. We're confident that we can get this resolved. You can do so by calling 1-833-426-3393.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy! Runs great! Installment was great and easy
I would recommend this to a friendBrand response from GE Answers
Posted .We’re so glad to hear you’re happy with your washer, and also had a positive experience with installation! If your installation was done by a team and you'd like to share your feedback regarding that with Best Buy, their customer service can be reached at 1 (888) 237-8289. We’re confident the washer will serve your needs well for a long time to come!
- Cons mentioned:Noise level
Very loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the loudest washer I have owned. Other than that it does clean well.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .With all washers, some level of noise is normal. However, it is important to level your washer as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. -- We recommend checking out the “Sounds” section on page 28 of your Owner’s Manual for descriptions of noises you can expect with this model. The Owner’s Manual can be viewed at the bottom of the Features tab on the Best Buy product page. -- If your washer is making abnormal noises, we recommend scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737.
Learning Curve
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It’s definitely an adjustment getting used to the amount of water that it uses, but thus far I love this machine.
I would recommend this to a friendGe Profie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer. Cleans better and I can reach to the bottom of the basket without standing on a small ladder.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you're enjoying this washer's easier access capacity that allows you to enjoy the large 5.0 cu. ft. capacity while still being able to easily reach the bottom of the washer. This model also features Adaptive Smart Wash Technology that enables optimization of cleaning power and fabric care within each cycle! We're confident this unit will continue to be an asset in your laundry routine for years to come.
Great high efficiency washing machine. Would buy a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible high efficiency machine. can wash twice the size of laundry than my prior washer in the same amount of time,
I would recommend this to a friend