Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine, good price delivery on time save me money and time
I would recommend this to a friendDo not purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great washing machine. Had it less than 3 months and already had to call for repair. It does not do large loads at all well.. cannot balance larger loads in cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about your experience with your washer and we're confident our service team will provide a resolution, and we recommend continuing to work with them directly.
GE Washer is GrEat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size of the drum in this machine! Fits a big load with no issues. Love the digital touch features!
I would recommend this to a friendWorks wonders
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer it does just about anything you need. Plus it locks the lids so the kids can’t throw stuff in it.
I would recommend this to a friendWasher and dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service salesman explained everything very well
I would recommend this to a friend- Pros mentioned:Cleaning performanceCons mentioned:Noise level
Noisy washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super noisy!! Cleans clothes great, just makes tons of noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your concerns. Your new washer may make sounds that are new to you. We have included descriptions of these sounds on Page 28 of the Owner's Manual. Some of these sounds can be lessened by adjusting the level legs. We recommend checking to be sure your washer is level. Page 25, Step 7 of the same manual offers directions to check to ensure the unit is level and how to adjust the legs if needed. The online manual is available by clicking on the Features tab and scrolling down to the clickable link at the bottom. If you continue to have concerns, please call Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment to have your washer checked.
Washer/dryer set
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer/dryer it has so many features. Plus it’s eco-friendly. I choose dark gray color. I get so many compliments. Best investment.
I would recommend this to a friendBad experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this washer for about a year now, week 2 it started giving issues, I went to Best Buy the swap it out or get another washer and they told me that I have to use the insurance I have on it. I’ve had this serviced 4 times already, I do not recommend this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you've had ongoing issues with your washer, and we want to help. If you'd like to try troubleshooting, tips are available starting on page 26 of your manual; that manual can be viewed on the Best Buy product page when you view the Features section and scroll to the bottom. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, any confirmation number you may have, the complete model/serial numbers, and a copy of this review.
Great washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washing machine so glad we got this one.. Works great!
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and how great this washer runs. It also washed clothes great
I would recommend this to a friendGreat Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, I didn't realize how bad my old washer was until I got this one. It has a variety of cycles which work great.
I would recommend this to a friendBeware, it leaks. A LOT.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving this a 2-star rating because it does clean the clothes really well. That being said, I've had this washer for 3 months, and it started leaking water everywhere while in use. We called Geek Squad, they said we had to wait 3 days for a tech, which, ok. But this guy turns out to not be a tech, but an installer, who says he can't do anything for us and we need to make another appointment. So we call Geek Squad again, who tells us oops, you have to contact GE. So we call GE and it will be TEN DAYS before anyone can get out here to fix this machine. I have 3 kids, 2 of them being teenage girls. Every parent out there, especially of a teen, knows how quickly laundry piles up with them, so now I have to either utilize family members' machines or go to a laundromat for the next 10 days (it's been 2 days since the tech was here, so technically 8 days now, but still). This is unacceptable to me; I'm so disappointed with this purchase and the customer service. My LG top-loader was working just fine, I should have kept it and only replaced my dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are glad your washer does clean the clothes really well. We are sorry it started leaking so soon and you had to wait for service. We can understand your frustration and disappointment with the washer. We also would like to apologize for any poor customer service that you've experienced, this isn't what we want for our consumers. If you have any additional concerns, please reach out to us on social media. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future quality improvement.
Olga@GEA
Excellent washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been enjoying our new washer for almost a year now with no problems. Love the big tub size to fit my blankets and sheets in!
I would recommend this to a friendPerfect space saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my laundry room more functional and clean. The washer is fast, love that I get to use my phone to start a load . The dryer takes a little longer to dry but over all great
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you're loving the performance from your washer! The SmartHQ app is such a great benefit to use with this unit. Thanks for trusting the GE Profile brand!
Love this machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washing machine. It has exceeded my expectations. Looking forward to getting the matching dryer soon.
I would recommend this to a friendGreat upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Service team installed quickly and with care.
I would recommend this to a friendCleaner clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washing machine since it has the cycles I need. Easy for me to take the clothes out.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear you're enjoying your new washer. This model was designed with an easier access capacity. This allows you to enjoy the large capacity while still being able to easily reach the bottom of the washer! We're confident you'll love this unit for many years.
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of problems with the lid made with cheap plastic broke with regular use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. We recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
- Cons mentioned:Spin cycle
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hate this washing machine my basement flooded and it caused the washer to stop spinning
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reaching out to share your experience and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
OK machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are a little touchy-I pushed start but apparently touched it twice without knowing and the machine stayed on pause until I went to check to see if it is was done and saw it paused. But otherwise it's a nice machine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and hope the more you use your new washer the more you will like it. This is a really nice model. The machine will automatically drain any time the lid is left open for more than 15 minutes and water is present. If the washer is in a paused state with the lid closed for more than 24 hours and water is present the washer will come on and drain the water. We hope this is helpful. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA