Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Great Washer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is great, love the options as well as the ability to manage in the smart HQ app
I would recommend this to a friendGreat washer for the price!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! I have only owned it for a 8 or so months, but has been fantastic so far!
I would recommend this to a friendWasher we love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the set, quiet and seems to do a good job thus far.
I would recommend this to a friendBrand response from GE Answers
Posted .This is a great washer model that features our smarter wash technology. This adaptive smart technology enables optimization of cleaning power and fabric care within each cycle. We're happy to hear it's an asset in your laundry routine, and we're confident it will continue to be for many years. Thank you for choosing GE Appliances!
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still experimenting with This appliance I haven’t bought a washer in over 30 years so much has changed. I needed more guidance from the sales people.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear you've recently updated your laundry routine! We know the changes to laundry can be overwhelming, so we have a Use and Care Manual that outlines the features of this unit, as well as the best practices for use, all in one place. You can find the Use and Care Manual for your model in the "From the Manufacturer" section of this webpage. If you have any additional questions, don't hesitate to reach out. We're always happy to help.
New washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Washer tub is huge so I can do a very large load if needed!
I would recommend this to a friendWasher and Dryer rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased wirh my washer ans dryer! Coulsnt be happier!
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using this ! Love love love! The app is wonderful
I would recommend this to a friendPleased Customer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although, Im still learning the features, I am pleased with my purchse thus far!
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings – We appreciate you taking the time to leave your honest feedback with us about your new washing machine! We’re sure once you learn all the features, you will come to love it more and we know it will serve you well for a long time to come. Let us know if you have additional questions. -Kacie@GEA
- Cons mentioned:Noise level
DO NOT WASTE YOUR MONEY ON THIS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this washer for 48 hours and I’m still on the 1st load. No mater what setting you put it on the clothes doesn’t get wet enough to wash. Only the clothes on the bottom get some wash action and the rest are just sitting at the top UNWASHED! This wa hate looks good but is LOUD and useless!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We can understand how upsetting it is when a new appliance doesn't meet your expectations. We want to help! If you aren't already, please select the Deep Fill. The Deep Fill option, not to be confused with the Deep Rinse option, will add additional water to the wash cycle regardless of whether you used a manual or a load-sensing fill. The Deep Fill option is a feature offered on several Top Load Washer models. It is recommended for special case loads rather than normal everyday use. Note: Deep Fill is available on all wash cycles except the Normal/Colors cycle due to 2016 Department of Energy regulations. If you have any other questions, please reach out to us via a private message on social media on Facebook. Thank you! Joyce@GEAppliances
Product ok, Service very bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is ok. The installation service provided however was way below the standard that you would of expect from the name "Best Buy", it was amateurish at best. Third party personnel was inefficient and did not had the proper skills set to complete the install. In my case, it even resulted in damage of personal property. The "concierge" service that is offered as part of being a member of the Best Buy Plus also failed in their commitment of resolving the issue in 5 different ocassions. We ended up hiring a real professional on our own. They were extremely unprofessional and poor in their commitment to customer service. We will no longer use Best Buy as our go to place of all appliances and electronic needs due to this experience of disastrous proportions. It is not worth the money or for that matter the time for me and my family. If you can, please go some where else where they will threat customers with dignity and respect.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love is item. I am so far happy with my purchase.
I would recommend this to a friendI purchased the matching Dryer with this set!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with the matching dryer. I must say I’m very pleased with the quality and work efficiency of this product!
I would recommend this to a friendBest ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been the best washer and dryer I have purchased.
I would recommend this to a friendExcellent equipment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent equipment. Very quiet.Definitely a great deal.The best technology in the market.
I would recommend this to a friendBest Buy Always take care of me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my friends top-load washer. I love the fact that the installation is very quick.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your new top load washer. We hope you continue to enjoy using it and it becomes a great addition to your laundry space. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA
Happy customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased, exactly what we needed and were looking for.
I would recommend this to a friendFIRST TIME APPLIANCE PURCHASE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased an entire home of appliances. The total Tech program is the best. Free installs for a year! Looking forward to delivery; sure it will be smooth and great.
I would recommend this to a friend5902
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Purchase matching set. Absolutely love the products
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send us your review and being a valued GE Appliances customer. We are glad you chose us for your home and decided to get the set. We think you will be impressed with all the other features these great units have as well.
GE really out did themselves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer & dryer is top notch when the washer is done the clothes are not wet atall so it makes drying slot shorter
I would recommend this to a friendGreat washer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a fantastic job. Enormous capacity, we can fit a whole weeks worth of clothing in one load!
I would recommend this to a friend