Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tub is large not sturdy enough. The towel setting is not great for towels, you have to use bulky or the water doesnt drain. Water doesnt evenly sprad through the load and you can fill tub to the capacity or it gets thrown pff balance. No need for a deep, large tub if it cant handle the loads.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .The Towels and Bulky are similar cycles. It is fine to use whatever cycle works best for you. We do recommend that you select the Deep Fill so that you can have the most water for the cycle. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If you continue to have issues, please take advantage of your warranty and reach out to Bodewell Service by calling 1-833-4BODEWELL (833-426-3393)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
- Cons mentioned:Noise level
Too Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. I have to close the laundry room door and still have to turn the volume up on my TV 2 rooms away.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that the unit's sound levels haven't met your expectations. Please know we will share your thoughts with our product and design teams for future design consideration. -- Modern washers will generate certain sounds due to the nature of their design, and you can learn more about this by referring to the article titled "TOP LOAD WASHER - NORMAL SOUNDS" on our GE Appliances website under the "Support" section. -- Please reach out to us on social media if any other questions or concerns come up. Have a great one. - Pablo@GEA
GE washer - best brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! Would recommend it 100 percent! Excellent wash cycles.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your review. We hope you are continuing to enjoy your washer unit and that it’s become a great addition to your laundry space. If there is anything else we can help with in the future, please let us know. Sincerely-Dianna@GEA
Amazing!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, easy hook up and very awesome upgrade!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thank you for taking the time to leave your review. Congratulations on your new washer purchase! Your review lets us know we are on the right track. If we can help with anything else, you may need in the future please let us know. Take care. -Mel@GEA
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So loud, sounds like a jet getting ready to take off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with the sound level of your washer. We recommend checking that all 4 of the unit's legs are properly leveled. If needed, you can adjust the leveling legs by rotating the individual leg in the proper direction for up or down. You can find additional information in the article titled "Top Load Washer - Wet Clothes Concerns" on the GE Appliances website.
If the issue persists after troubleshooting, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
GE Washer and dryer are excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE is a great product I would recommend the washer and dryer set
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your kind review. We do hope that you continue to enjoy using your washer and any other GEA unit that you own. We are happy to help if there is anything else in the future that you need. Sincerely- Dianna@GEA
GE PROFILE WASHER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT VALUE FOR THE MONEY ,YOU CAN NOT GO WRONG WITH GE PROFILE
I would recommend this to a friendSarge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine I have a,ready gave a review Please check all my reviews
I would recommend this to a friendGE Profile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very reliable brand.. however I think load does not wash very well even with minimal clothing. I think front load would have been a better choice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer. We are sorry that so far you are not that impressed with your washer unit and want to try and help out. There is a helpful chart on page 8 of the use and care manual that we can link here- https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf. That helps show in details how and when you use certain cycle selections on your unit. There is also some troubleshooting information in the manual if you need that as well. We hope this helps with having a better experience with your washer unit. If there is anything else you need in the future, please let us know. Sincerely-Dianna@GEA
Washer Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice value for the $ here. Works great! Would recommend.
I would recommend this to a friendNothing but problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it about a year ago and nothing but problems.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your washer so we can further investigate. -Don@GEAppliances
One of the best washers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery, works as described, highly recommended!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this washer, and we are happy to hear that you are also liking it. We hope it continues to be a convenience and joy to use for you and your family. Sincerely- Dianna@GEA
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Load shift an then weight cause spin cycle to knock not just spin
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. We recommend that you review the load type chart in the "Loading the Washer" section on pg. 18 of the Owner's Manual. Thank you for choosing GE Profile for your home. Kind regards. -Don@GEAppliances
Extremely satistied with Best Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and delivery service from Best Buy. Outstanding product.
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter loves this washer...says it cut her laundry time in half
I would recommend this to a friendGE Products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate! Excellent workmanship! Quality GE products!
I would recommend this to a friendHorrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item gave me problems twice in a month. The return process was an absolute disaster; and I have been waiting for nearly 3-4 weeks for my full refund. After going back and forth and best buy reps telling me they will call me back and they don’t, I had to dispute the amount through my best buy card. An absolute joke of a process all around and poor customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know any issue with your washer must have been concerning, especially as you had difficulty with the return process. If you’d like to share your feedback regarding that process with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you still had the washer, we would have been happy to assist with your concern. As you've returned it, your feedback regarding the washer will be shared with our team for review. Going forward, we’ll work to earn your trust in our brand again. -Sarah@GEAppliances
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice. It is somewhat quieter than my last one
I would recommend this to a friendTechnology-driven washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having never actually purchased a washer, getting accustomed to the updated technology along with not having an agitator.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer, and hope you are enjoying it. If you have any questions in the future, or need anything else please feel free to reach out and let us know. Sincerely- Dianna@GEA
Ge washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value good product very satisfied with our buy
I would recommend this to a friend