Customer Ratings & Reviews

Hi - Thank you for sharing your perspective on this washer. We appreciate your feedback and understand your concern regarding the longevity of modern washing machines compared to older models. We continually strive to improve our product offerings and take customer feedback seriously. If you have any specific issues or concerns with your washer, please reach out to us on social media. We are here to assist you and ensure that you get the most out of your washing machine. Your feedback is valuable to us as we work towards providing appliances that meet both modern and traditional expectations. Thank you for choosing GE Appliances, and we hope to continue serving your needs in the future. -Kacie@GEAppliances

Hello - Thanks for bringing this to our attention. You may be using too much detergent if you notice that it's leaking. We recommend using less detergent if you have soft water, a smaller load or a lightly soiled load. Also, if you're not already using it, please switch to High Efficiency detergent such as Tide PODS™ and liquid detergents. We hope this information is helpful. Best wishes. -Don@GEA

Hello- Thanks so much for your purchase. We are so happy to hear you are pleased with your new washer. This is an excellent model and we hope that you enjoy it. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. Thanks for taking the time to share your feedback.

To improve the wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. We recommend you review the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well."

Hello - We're sorry to hear that you had a problem with your washer after only 3 weeks of use. We understand the inconvenience that was caused by this issue. We're glad to hear that our certified technician was able to provide a resolution and you now have a functioning unit. Thank you for being part of the GE Profile family. Best regards. -Don@GEAppliances

To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle. When cleaning your sheets, we recommend changing your water temperature to warm or hot if you aren't already. Step 1: Select the right amount and type of detergent. Follow the manufacturer’s recommended amount for your load. Pre-treat stains if needed. If your washer has an infusor or precise-fill setting, you should use HE (High Efficiency) detergent. HE detergent is a low sudsing detergent. Contrary to other applications, suds in a washing machine can reduce cleaning performance.

Step 2: Loosely load the clothing into the washer basket around of the outside of the basket. Pouring and/or compacting the load can lead to poor cleaning performance and increase wrinkling and tangling. Do not wrap items around the agitator just place the sheets inside.

Step 3: Close the lid. Select the settings for your washer cycle. Several washers can select the correct amount of water. Clothing that floats in the water may not get the optimum turnover to clean properly. Keep the lid closed during the entire wash cycle. Note: You may want to add a couple towels to the load and use an Oxi additive along with your detergent to help sanitize and get them cleaner.

We'd like to assist with the noise that you're hearing from your washer. To help with the noise, please make sure the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. If this doesn't help with the noise level, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed.

Hey there,

Thanks so much for taking some time to share your views with us. We're quite happy to hear how much you are loving the design of this beautiful washer! It's great that you've been trying out all the different features. Hope you've found a favorite. Keep in touch! Mike@GEA

Hi there - Thanks for sharing your insight. We strive to make sure our products are made with the best quality for our consumers. We appreciate your feedback that will be provided to our product development team. If you have any other questions or concerns please let us know. Best regards. – Don@GEA

Hi there - We recommend the use of HE detergent with all our washer models. If you're not using HE detergent, this could cause residue buildup. We also recommend closely following the usage directions on the detergent to ensure you're using the right amount of product as using too much could cause this issue as well. If you have any questions, let us know. We're happy to help. Julia@GEAppliances

Hello - We're genuinely sorry to hear about the challenges you've faced with your washer. Your experience is concerning and not at all what we aim to deliver. We understand the frustration this situation has caused, and we sincerely apologize for the inconvenience. Your feedback is crucial, and we will be sharing this with our product and quality teams. We encourage you to take advantage of your one-year warranty with us by calling 1-800-432-2737. We appreciate your patience and understanding as we work to make this right for you. -Kacie@GEAppliances

Hi there - Thanks for taking the time to reach out. Smart washers and dryers connect to WiFi in one of two ways: Bluetooth connection or by entering an assigned password. We will cover both processes below.
Open the SmartHQ app and sign in. From the Welcome screen, select your brand of appliance, appliance category, and the type of appliance you’re trying to connect. Make sure to allow location access if you're prompted on your smartphone.
Turn on the appliance and initiate the WiFi by following the directions on the SmartHQ app. Once activated on the appliance, the WiFi LED on the display will flash.
If you see a popup screen asking to pair the appliance (Bluetooth):
Select it from that popup and continue.
Choose your home WiFi network from the list.
Select it, enter your WiFi password, and click “Connect.”
If you're prompted to enter a password:
Find the Connected Appliance Info label on the appliance. The label contains the network name and password.
Type in the password from the Info label.
Go to your phone's WiFi settings and choose the network name found on the Info label. This will start communication between the SmartHQ app and the appliance.
When successful, the "Choose home network" screen will appear. Find your home WiFi network and enter your WiFi password to connect the device back to your home network. If you do not see your home network on the list of WiFi networks, choose the "Other" option and enter your network name yourself.
The connection process will begin. The WiFi LED on the washer will stop flashing and will remain solid. Your SmartHQ app will alert you that it’s Connected.
For some models, Bluetooth setup won’t be activated right away. You can manually input your washer or dryer's assigned password to begin the setup by following the "If you're prompted to enter a password" steps above.
For further assistance with the setup of your appliance, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. We hope this information is helpful. Best regards. -Don@GEA

Hello- Thank you for taking the time to leave us your review. We are sorry to hear that your washer unit is noisy while its washing. We can list the normal sounds you may hear from the unit to make sure its running properly. We found that information in the use and care manual on page 24 here- https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf. If there is anything else we can help with in the future please let us know. We are happy to help! Take care- Dianna@GEA

We hate to hear that your unit is not working after such a short time. We apologize for the inconvenience. We are confident that once the problem is resolved, you will love your washer. Let us know if we can assist with any other concerns. All the best.- Kianna@GEA

Hello- Thanks so much for your purchase! This is a beautiful set! It is normal to hear certain sounds that you may not be used to hearing. A drumming noise is caused by air being pushed out of the basket towards the outer case. This causes the cabinet/outer case to move in and out which may sound like someone is beating on a drum. We have a link with normal sounds that you will hear from your new washer on our site if you'd like to check them out. We also have some optional Anti-Vibration pads that may help! If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

Hey,

Thank you so much for taking some time to write a review on your washer machine. We're deeply sorry to hear that it's incredibly loud and know how much of a headache that can be. If you believe your washer is unusually loud, we recommend contacting service. You can call 800-432-2737 to schedule an appointment. Hope this helps. Mike@GEA