Customer Ratings & Reviews

Hello there - We're happy to hear you're enjoying your new washer. This model is designed with an impellor instead of an agitator, and an agitator cannot be added into the unit. We apologize for the miscommunication. If you have any questions about the wonderful features on this model, don't hesitate to reach out. We're here to help you have the best experience with your appliance! Julia@GEAppliances

Thank you for taking the time to leave your review and regret to hear that you were not happy with your unit. We strive to provide quality products that are affordable and are always looking for updates or ways we can improve. We appreciate you letting us know your dislikes so we can also take that into consideration when working on future builds. If you should need any additional help with your unit feel free to reach out to us on any of our social media pages.

Hello - Thanks for taking the time to reach out. It is normal to hear some noises when using this washer. We recommend you review pg. 28 of the owner's manual for a description of different sounds you should expect to hear from your unit. If you still feel the noise is abnormal, we recommend that you schedule a service appointment with one of our qualified GE technicians using the information on pg. 30 of the owner's manual. We hope this information is helpful. Take care. -Don@GEA

We are sorry to hear that your unit hasn’t been washing your clothes as well as expected and can understand your frustration. We would like to provide some guidance to help with this. The first thing to check is to make sure that your unit is not overloaded. It’s recommended to loosely load clothes in the washer basket. For the best results, load items around the outside of the basket. There are more troubleshooting tips to try in your use and care guide which can be found on the website (page23). If you find after troubleshooting that your unit is still causing concern we would suggest calling our service team so that they may properly diagnose what’s happening with your unit. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

Hello - If your washer is not spinning, please make sure you have selected a spin option. Also, Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. We hope this information is helpful. Please let us know if you need additional assistance. Best wishes! -Don@GEA

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances

Greetings. We regret to hear that the start button of your new dwasher has stopped working after such a short period of time. We agree, a new washer shouldn't break after only two weeks, and we apologize for this inconvenience. Thank you so much for taking advantage of your one-year warranty and scheduling service with us. We're confident the technician will be able to get your start button working again and you will love this unit. We hope in the future we have the chance to earn your faith back in our brand. We're wishing you all the best. -Kacie@GEA

Hi - We regret to hear that your washer is making a loud noise. We understand how concerning this must be. We encourage you to head to our GE Appliances website to view the article called "Top-Load Washer - Normal Sounds" to make sure that the noise you're hearing is normal operation. If it is not, please schedule service by calling 1-800-432-2737. One of our great technicians would be happy to get your unit working properly. -Kacie@GEA

We appreciate you sharing your experience. Your washer will make various sounds throughout the cycle. One of the normal sounds is the motor speeding up incrementally during the spin cycle to reach the maximum spin speed of 800 rpms. This operation allows for superior moisture removal and helps decrease the time needed to dry your items.

We're sorry to hear of the trouble you've had even after troubleshooting. We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can be of further assistance. All the best.- Kianna@GEAppliances

Thank you for taking the time to post a review about your experience. We encourage you to share your concerns by calling Best Buy customer support at 888-237-8289.

Hello- Thank you for your purchase! This is such a nice washer and the large 5 cubic ft capacity is excellent for those large loads. Our UltraFresh Vent System with OdorBlock™ eliminates excess moisture to help prevent odors ensuring your washer stays fresh and clean. These models also include Microban Antimicrobial Technology which is built into the washer components including the gasket, dispenser and draining system. We are happy to hear you are pleased. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

We know having a dent in your washer would be disappointing, and this isn’t what we would expect. Your feedback will be shared with our team for review. We’re confident your new unit will be in good condition and serve your needs well, and going forward we’ll work to earn your trust in our brand again.

We appreciate you sharing your experience and hope that you were able to get the hose needed for your unit. We appreciate you choosing a GE Profile washer for your home and think you will be pleased with this unit’s great features for many years! Dianna@GEProfile

Hello- thank you for your review. We are sorry to hear that your unit is causing a noise issue. We understand how frustrating that can be. On page 22 of the use and care manual will be normal sounds that you should hear from your washer that we will link here-https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf If you find that your unit is making different sounds than listed then we recommend calling to have one of our technicians come look at it for you. The phone number is GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA

We understand how frustrating it can be when there is a delay in your order. It is our hope that you will receive your dryer soon. We appreciate your purchase and patience in waiting. Best Buy delivery & installation assistance can be reached by calling 1-888-237-8289.

Stains can be caused by improper use of fabric softener. Following the manufacturer's directions to use and utilize the extra rinse feature is crucial. Please know that you do have a one-year warranty with us and you can schedule service by calling 833-426-3393. Our technicians are happy to get your washer and dryer working as they should.

Greetings - We're sincerely sorry for the inconvenience you've experienced with the installation of your washer. This is not the experience we aim to provide, and we understand the frustration this situation has caused. We encourage you to continue to work with Best Buy to get this issue resolved. We're also here for you if you have additional questions, and we know that once installed this model will serve you well for a long time to come. -Kacie@GEAppliances

This is a high-efficiency washing machine which requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer and may not cover the top level of the clothes. This is normal. -- If you still prefer to have a higher water level, you can use the “Deep Fill” feature which adds 3 gallons of water to the wash load if pressed once or can provide the deepest fill possible if held for 3 seconds. There is also a “Deep Rinse” option. Lauren@GEAppliances

Hello- We are very sorry to hear your the delivery and set up of your new washer was terrible. This is not what we want to hear. We'd like to look into this for you. Please reach out via a private message with your model and serial number, address and phone number. Thank you! Joyce@GEA