Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Less than 4 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this dryer for less than 4 months and it is already not working. I have to dry small and medium loads of laundry 4x's! Its insane
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking your vent hose on the back of the dryer and your wall cap on the outside of your home for obstruction or restriction as this could cause poor drying performance. Also, try turning off the power to the unit at your breaker or fuse box for 2-3 minutes to reset the electronics. If the issue persists, please call Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment. We're confident our highly trained service team can remedy this for you.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Great would not recommend, junky. Poor quality
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you're not satisfied with your purchase. While we work hard to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback with us. To contribute to our continuous improvement, we will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience caused. Reach out if you have any questions, we're here to help you have the best experience with your washer. Kind regards. Julia@GEAppliances
Sucks sucks sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t rate this washing all I can say is that it sucks
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear that you're not having a pleasant experience with your washer. We would love to gather more details so that we can properly assist you. Please reach out to us at your earliest convenience. Kind regards. - Don@GEA
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this washer for less than a month and we’re already calling a service tech. Really bummed. We should have just purchased a used one
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention and for taking advantage of your one-year warranty with us. We know it can be difficult to have to schedule service on a new product. We're sure that our great technicians will have your washer working properly once again!
Washer, no frills
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No frills. After each load defaults to factory settings. Delivery was rescheduled without reason. $60 fee was charged even though total tech member. Gas was gas, charged $30 for gas hose not use, delivery did leave, no refund yet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to reach out to us. We are sorry to hear about the trouble you had with your delivery and can understand your disappointment. We do hope the issue has since been resolved. If you need additional help with your appliance, please feel free to reach out to us PM on any of our social media pages. We are here and happy to help. Dianna@GEAplliances
Bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy a washer and dryer from best buy again they don’t provide the essentials of buying a washer and dryer it’ll like buying a car it doesn’t come with a battery how am I going to use it
I would recommend this to a friendBrand response from GE Answers
Posted .We understand your disappointment with not being informed on all of the parts you'll need to install your new washer. For help with this situation, please review the "Parts Required" section on pg. 21 of the Owner's Manual. Thanks for sharing your feedback that we'll be sure to forward to the appropriate group.
Delivery issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived bbadly damaged and we were told that we could call for a replacement. However, it was damaged before it entered my home, should have been exchanged before it was left for my family to deal with.
No, I would not recommend this to a friendsucks trust me dont buy it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sucks havent had it a day first load all tangled and clothes were soaked now wont spin at all i have done max spin drain and spin and still won't spin
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry that you’ve had to experience this situation with the unit not working as expected. We know that this is not ideal after so little time, and we completely understand your disappointment. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
We also recommend referencing the return/exchange policy for the purchase location as another possible resolution for this concern. Please reach out again if you have any other questions or concerns. Best regards. -Don@GEA
Damaged Washing Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time this washing machine was sent damaged. Third delivery expected on 16 December. Almost 2 months after it was ordered. Best Buy just says sorry and sends another one. Purchase date is 10-25-22.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We apologize for the delay in our response. We are just now seeing this and want you to know that this is not the ownership experience we want for you and are sorry for your inconvenience. Please reach out to us via a private message on Social Media with your model and serial number, address, email and phone number and details and we will look into this further for you. Thank you! Joyce@GEA
Washer GE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i went to the storw to make this purchase i ask the salesperson which was better. Front or top load. Needless to say they didnt know. Had to return the washer and pick something else. Horrible experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are saddened to hear about your dissatisfaction with your new GE Appliances washer. This is not the experience we wanted for you and apologize for your disappointment and inconvenience. We hope to have the opportunity to restore your faith in our brand. Kind regards - Vikki@GEA
GE Washing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned did not work on day one. Disappointing. I had high hopes because of all the positive reviews.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had some trouble with your unit and decided to return it. This is not what we would expect from our units and hope to earn your trust back in the future. We will pass this information to our product team so that we may make improvements or changes on future builds.
GE profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE profile machines are defective..do not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible purchase . This machine does not clean my clothes. It hardly spins. I have left messages no one calls me back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. Just to make sure you are calling the correct service number we will list that here- 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. If you still have trouble you can reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely- Dianna@GEA
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six loads of clothes the washer stopped working. It takes one month to get a service tech to come to house.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're sorry to hear that your washer is not working as expected. We know this is not ideal, and we completely understand any frustration this situation may have caused. -- We're confident that our technician will be able to provide the best assistance and resolution possible for this concern, and we truly appreciate your patience during this process. -- Please know you can always reach out to us on social media if there is anything else we can assist you with. Take care. - Pablo@GEA
Loud machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agitation cycle was so unbelievably loud it's hard to adequately describe. Very surprising for GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. We do encourage you to view the article on our website called "Top Load Washer - Normal Sounds" to ensure that your washer is working as it should. If it isn't, please schedule service by calling 1-800-432-2737 so we can assist you further.
Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very unhappy with this product. I have return this washing and dryer at this time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear you weren't satisfied with your washer. This is not what we expect to hear, nor is it the experience we wanted you to have. While we work hard to ensure we meet the needs of all our consumers, we also understand there's always room to improve. We will be sure to share your experience with our design and engineering teams to contribute to our continuous improvement. We truly apologize for the inconvenience, and we hope to be given a chance to earn back your trust in the future. Take care. Julia@GEAppliances
Too long to dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer takes too long to dry loads! I have to dry at least 3 times per load
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is not what we'd expect from this dryer and not the experience we want you to have. We do encourage you to try the troubleshooting tips on page 28 of the use and care manual found on the product page. If these tips do not help, please schedule service by calling 1-800-432-2737. Our great servicemen would be happy to ensure that your unit is working properly.
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient and large tub allows for big items.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new GE Profile washer! We're so happy to hear that you are pleased with the unit! Thanks for sharing your experience! Take care. - Don@GEA
GE washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this This is the third GE one Still don’t have one that works Since 12/3
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
This is definitely not the kind of thing we enjoy hearing about. We're so sorry to hear that you still do not have a working washer machine. If you'd like, you can send us a message on social media and we'll be glad to look into this for you. Wishing you well. Mike@GEA
Washer less than 2 wks malfunctioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received 12/18th and now 1/2nd already malfunctioning now trying to get repaired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thanks for reaching out. We truly hate to hear your washer isn’t working properly – that isn’t the experience we want to provide for you, and we’d like to assist however we can. If it might be helpful, we have troubleshooting tips starting on page 26 of the manual, which can be viewed here: https://files.bbystatic.com/txbY%2Bk58fhyGs6PzvWUnyw%3D%3D/Owners%2BManual . If you aren’t able to solve the issue using that information, our service department is available at 1-800-432-2737; a technician would be glad to help. We hope this washer issue is solved for you soon, so you can enjoy your new appliance. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA