Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Ge profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse purchsse ive ever made do yourselves a favor and run from this junk its being picked up by best buy tomorrow absolutely junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely-Dianna@GEA
No good!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but its a waste of money..will never buy this brand agai .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're sorry to hear about your disappointment with your washer. We sincerely apologize for any inconvenience you've experienced. Your feedback is important to us, and we'd like to understand your concerns in more detail to assist you better. If you could provide specific details about the issues you faced, we would appreciate the opportunity to address your concerns and work towards a resolution. Alternatively, if you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. Customer satisfaction is our top priority, and we're here to help. -Kacie@GEAppliances
Maybe Just a Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked. Had to send it back and get an LG. Very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for taking the time to share your review. We're so sorry to hear that you had a problem with your washer and understand the disappointment that was caused by this situation. This is not the experience that we intended for you to have with our appliance. We hope that you give us another chance in the future because is not a normal occurrence. Warm regards. - Don@GEA
- Pros mentioned:Capacity, Cleaning performanceCons mentioned:Noise level
Loudly Average.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our previous washer was a Maytag XL Commercial (so we enjoyed having a larger bin). It died after seven years, but was a constant repair headache before that. I did a lot of research before deciding on the GE profile. Pros: Nice sized wash basin. Quick wash is a great feature for non soiled items. Seems to use less detergent and less water without sacrificing utility. Cons: VERY loud. Like, unnecessarily loud. Regardless of spin speed, it spins hard and I've found the washer moved several inches across the floor after (which prompted me to then buy the extended warranty). Overall, average washer. Probably wouldn't repurchase if given another opportunity.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking to ensure the washer is level by placing a level on flat top side edges of your washer. Adjust all four leveling legs until washer is level left-to-right and front-to-back. If the issues with the sound level and movement continue, please call GE Appliances Service at 1-800-432-2737 to schedule an appointment to have it checked by a factory trained technician.
Best Buy delivery is terrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery from best buy was disappointing. They had the washer on it's side in the truck which damages the bearings, couldn't haul away my old machine for a week and left the giant box in my driveway. Washer seems nice but the delivery/haul away was a major FAIL.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thank you for leaving a review. Please contact our BestBuy.com customer service department at 1-888-BEST BUY (1-888-237-8289 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store. We hope this helps. Take care! -Mel@GEA
- Pros mentioned:Cleaning performanceCons mentioned:Noise level
Great product foe price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the price. It is much louder than any other washer I’ve owned before. Does a great job getting clothes clean and without an aggitator, my comforter washed up no problem
I would recommend this to a friend Don’t waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash great. Knots up all the clothing and adds very little water to wash the clothing. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and understand your concern. We'd like to provide some tips that will help! Tangled, twisted or knotted clothes are usually the result of wash loads that were not properly sorted. Here are some tips to help prevent clothing from getting tangled, knotted or twisted in your Top Load Washer. Avoid mixing heavier weight items with lighter weight items. Avoid putting too many or too few items in the washer. Make sure you set the proper water level for the load size you are doing. We have a video regarding Tangled, Twisted and Knotted clothes if you want to check it out. We hope this helps! If you have any questions, please reach out to us directly. Thank you! Joyce@GEA
- Pros mentioned:Capacity
Highly Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this washer!!! My previous was a front load washer & after this purchase I totally prefer the top load. With 9 kids in the house my laundry days a heavy!! The large load capability really helps. Would definitely recommend this product!
I would recommend this to a friend Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one Nither one work They have been here 3 times 4th time on 12/28
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase but so sorry to hear you have had these issues with your new washer. This is not the ownership experience we want for you and apologize for the issues you've had. Please reach out to us via a private message on Social Media with your model and serial number, address, email and phone number and service call number so we can look into this for you. Thank you! Joyce@GEA
GE washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large dent in front, poor fit in a laundry room which is set up for a washer and dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi,
We appreciate you sharing your views with us. Our apologies to hear your washer has a nasty dent in front. We know how much of an eyesore that is and will let the development team know about this. If you experience any problems with your washer, please let us know. We're always happy to help. Mike@GEA
- Pros mentioned:Capacity
FIVE STAR WASHER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer! Quick, lots of room and bonus that if you download the app, it will notify you if you clothes have been sitting in the washer for more than 30 minutes. Zero complaints! Our last washer would often times soak our clothes and blankets and give an error code. This washer we can wash bulk items without any issue.
I would recommend this to a friend - Cons mentioned:Noise level
If you hate yourself buy this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the problems begin with a poorly programmed mother board. It can't sense how much laundry is in the machine. The water level never matches the need. If you need 6 inches of water it provides 2. If you press the extra water button it fills the entire tub. Too much water. The extra water button only works on some programs. Too many programs, choices. Why? The bottom impeller was the idea of a someone with no IQ. If there is 2 inches of water the clothes will ride the impeller like a cat on a Roomba. Useless. If the clothes are mid water or floating there is no scrubbing. Useless. With the tub rotating in one direction and the impeller in the opposite nothing happens to the clothes. Useless. They just vibrate with no scrubbing. The machine will go into pause whenever it feels like it. This is not a smart machine as advertised. If it is please give me the dumb one. If you try to wash a quilt all that happens is it turns into a mushroom. Air floats it to the top where as usual nothing happens. GE should be sued for false advertising. Bait and switch. I cannot leave the machine, always have to watch it because it cannot be trusted to perform as advertised. Waste of time. Waste of electricity. Waste of water. I find my clothes get very clean when I throw them in the bathtub and take a shower. Kick and stomp and rinse plus clean myself. That is efficiency. This thing is just a tub of scrap metal. Kenmore, Amana and Maytag all make mechanical washers which I am looking to buy. I can't think of anyone I hate enough to give this to them. Off to scrap metal I guess. Needed improvements. Trash the mother board and install mechanical knobs. I can make all the decisions and more intelligently. Trash the impeller and install a true agitator.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would be happy to look into this further for you. If you could please send us a PM/DM on any of our social media pages with some more information. We ask if you could please include your contact information as well as your model and serial number.
- Cons mentioned:Noise level
A little disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st washer was a total lemon the water didn’t stop filling till I finally had to manually shut the water off it used all my hot water for that day. The 2nd one was delivered 2 weeks later. It work like it should but it’s somewhat loud. The water levels are low so I kinda wonder if it’s washing the clothes clean. Well all in all it is a okay washer but would read and study everyone’s reviews and decide. It’s is a good looking washer and seems well made but consider what most important to you was the consumer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write a review. Over the years, the amount of allowable water usage has been reduced. With Washers using less water and energy, you will no longer see a wash basket full of water. Most Washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If your clothes are not wet after a wash, please have one of our Bodewell technicians out to assess. Service can be set up via our website or by calling 833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET. -Arnesha@GEAppliances.
- Pros mentioned:Ease of use
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to reach in basket and collect clothes when cycle is complete. Multiple settings allows you to be specific (jeans, towels, linens, & whites for example), or use a normal setting for mixed batch. Unlike other washers without agitator, the auto sense really gets the basket level and cycle completes without issue. Bulky setting handled king comforter with ease, no need to stop load because it is uneven and can't spin, really great.
I would recommend this to a friend - Cons mentioned:Noise level
Hate the smartwash does not fill enough to wet clo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had mine for a month now! Bought both a washer and dryer brand new! I love the gray color. I love the size of it, but I do not like the new smart wash technology it does not fill the water over the clothes! I have to set it on bulky and deep fill for it to get all of the clothes wet! What’s the purpose in having all the other cycles if it won’t even fill to the top of your clothes whether you’re doing a small load or a large load you get the same amount of water unless you put deep fill every time and bulky! Deep fillers for the rinse cycle and bulky is for the wash cycle! I would not buy this again! I however do like the max spin the clothes come out almost dry before you even put them in the dryer! Also, the washer is extremely noisy compared to my last Samsung set!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. Your new washer may sound different from your prior unit because of the newer technology. Clicks, flowing water, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. We recommend you review the support article on the GE Appliances website titled: "Top Load Washer - Normal Sounds." Thanks for taking the time to share your feedback. -Don@GEAppliances
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still very new but so far we love it! Very easy to use and not super loud!
I would recommend this to a friend- Cons mentioned:Noise level
Good machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine so far wash very well and uses the weight of your clothes to save water, you can make presets and adjust the washing time according to your washing preferences. Maybe a bit noisy but you’ll get used to.
I would recommend this to a friend GE washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works great! We try to avoid the fancy technology that everything comes with nowadays, but we decided on this one and absolutely love it!
I would recommend this to a friend- Cons mentioned:Noise level
Like my Old Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very lengthy wash cycles. Not enough water being provided. Noisy. Based on choices of washers available, I would have to say I would recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for sharing your feedback on your washer. We appreciate your input regarding the wash cycle duration, water usage, and noise level. Your insights are valuable to us as we continuously work to improve our products. If you have any specific concerns or if there's anything we can do to assist you further, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Thank you for considering and recommending our product. Your feedback helps us enhance our offerings. -Kacie@GEAppliances
- Cons mentioned:Noise level
G e washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Combo setup great delivery team The two young men will be a great asset to your team The units are a little louder than usual, but they work great
I would recommend this to a friend