Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washing machine! Everything seems to be so much cleaner!
I would recommend this to a friend great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good to use.. the washing effect is very clean.. I will always go to bestbuy because it is easy to buy and friendly
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are enjoying it. We think you will continue to be impressed with this amazing washer for many years!
Best Buy shouldn't sell appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't give a rating on this appliance yet because we've been waiting to use it for two months. Delivery was delayed several times because the washer comes directly from GE and Best Buy has no control over the delivery. When it was finally delivered and installed after the third day I had water dripping through my kitchen ceiling below the laundry room. When I went to Best Buy to let them know I had to file a claim which took several days to get. Once I received confirmation that the claim was filed I was told someone would be in touch in 5-7 business days. On the 7th day someone sent and email with the claim number saying someone would reach out in 7-10 business days. On the 10th business day someone emailed and said they will escalate it and we should hear from someone in another 7-10 business days. Best Buy contracts with third parties to deal with this so when you go to the store there is nothing they can really do. Absolute joke. Stop selling appliances if you aren't going to take responsibility. Best Buy has no problem taking the money for the appliances but has no recourse when things go wrong for the customer. Worst buying experience I've ever had and you would think they would do more to help resolve this issue. I've been in the store many times and have asked them to take ownership and help us reach out to these other parties to get things repaired and functional. Lesson Learned- Pay more and go to an appliance store to purchase appliances where you will get the service you deserve.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are saddened to learn about your experience and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
GE Profile Washing Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my purchase. The delivery and set us was professional.
I would recommend this to a friend- Cons mentioned:Noise level
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What there is of an agitator is very slow. Clothe are sticking out of the water level. Constantly fiddling with water level.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
Thanks so much for sharing your review with us. We do hear your concern about the water level.
The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. If you have any additional questions or concerns, please let us know. Take care. Mike@GEA
- Cons mentioned:Noise level
Noisy…..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice, washed well. But, I have never heard such loud noise coming from a washer before. And was told that’s what the new washers sound like. There is no way I would listen to that grinding noise in my house. But Best Buy has good return policy. I exchanged it for a Samsung. Still noisy, but 100% better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your review. We are sorry your washer was very loud and you had to exchange it. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. We apologize for the inconvenience.
OlgaGEA
What a great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like this washer, I just wish it had some kind of sound when the washing cycle is finished. The directions are simple to follow, it also offers multiple settings for different options. I hope that this washer will last longer than different brand that I owned.
I would recommend this to a friendLove the color
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this product great addition to my watch love you
I would recommend this to a friendGreat GE Smart Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love the smart features. Detects each load and updates the time.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you putting your trust in us and being a valued GE Appliances customer. This unit has some really great features and are glad you are enjoying it so far. We think you will continue to be impressed with this amazing washer for many years!
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and Enjoys the dryer. It ran very quiet, quit the dry love. The light inside the dryer.
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, washes and rinses the water very nicely!
I would recommend this to a friendWashing machine issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a year into putting an addition on the house and definitely was looking forward to having a second floor washer and dryer so we bought the ge profile water and dryer, recorded the first set and after hooking them up and turning the water on to the unit the cold water would not shut off to the machine so we called and scheduled a new unit to be delivered and swapped out and a week later it was sealed so after connecting the water etc now the hot water would not shut off to the unit, very dangerous situation, if someone didn’t know better they would of walked away thinking what a great job they did making all of the connections but to return later to find the water never shut off and overflowed out of the drum and all over the floors and ceiling and floors below, did i mention this was with no power to the machine, smh
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this has happened and share your concerns, The issue you've described could be caused by high water pressure or debris in the line from construction. We recommend you have that checked by a plumber. Additionally, we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Cons mentioned:Noise level
Worst product, don’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst washer we ever used. It has balancing issues most of the times regardless of the load and starts banging on the sides. Their technicians comes and checks using software device and says everything is alright. I never faced these issues with my previous homes which had different washers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the balancing trouble you are having with your unit. Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. This can be found on our website (page 9) in the use and care guide searching your model number.
Terrible Install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only has one star because the site won't allow me to continue without a star, but zero out of zero stars is the correct rating. Products wouldn't necessarily be bad. However, the third party delivery and install company is the problem. Resulted in a flooded laundry room, damaged washer and dryer, allowed them to use my restroom and fecal matter was left. HIGHLY recommend you do your own install. After all, that's what we ended up doing. Will never use "Best" Buy for any service or shop their stores again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have a good experience with installation and delivery. We strongly encourage you to contact Best Buy directly or call your local store. They are best equipped to handle installation and delivery matters. We're sure once installed properly, this washer and dryer will serve you well for a long time to come. -Kacie@GEAppliances
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is loud when it starts to add water and every time you start a load it goes immediately to hot water.
No, I would not recommend this to a friendSo far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great replacement for a 10 year old Washer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We are happy to hear that so far you are happy with your new top load washer. We hope you continue to enjoy using it and it becomes a great addition to your laundry space. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA
Just what I need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice piece of equipment. Works very well and quiet
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate the awesome feedback! Have a great day! -Don@GEA
Don't like.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My parents bought this washer and dryer set and I super duper think it stinks!!! The washer really doesn't get my clothes really clean Imo. It doesn't use enough water even in the regular wash setting. The dryer doesn't use nowhere near enough heat to dry clothes. The settings are confusing, what should be a high setting seems like a low setting. Imo its not all that, sorry!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you're not entirely satisfied with your washer and dryer. We'd like to help improve your experience. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide the model and serial numbers for your washer and dryer, and a copy of this review. We do want to note that the Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. We can assure you that even though the water level is lower, your clothes are still getting properly cleaned. We do recommend using an HE detergent to ensure proper operation of your washer as well. We look forward to hearing from you so we can work on this together. Talk soon. Julia@GEAppliances
Washer to get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Highly recommend this washer. Great value.
I would recommend this to a friend- Cons mentioned:Noise level
Loud Noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud annoying humming noise when washing! You would think in this day and age products this expensive would be quiet. I’m definitely returning to Best Buy!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are hearing this humming sound and can understand your concern. We recommend making sure your washer is completely level. All 4 legs are nylon with a 1" hex head foot pad or nut. The bottom of the nylon feet are rubber. On older Top Load washers, the front legs are adjustable up or down an inch and the rear legs are self-leveling. On newer Top Load and Front Load washers, all 4 leveling legs are adjustable. To set the rear self-leveling system on an older Top Load washer, tip the machine forward so that the rear legs are about 4" off the floor. Then, drop the washer to set the rear legs. They will automatically adjust to the level of the floor. We have a great video on our site if you'd like to check it out. It is titled: WASHER - LEVELING THE LEGS. It is our hope this is the issue, and it is resolved.