Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Loud GE Profile dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review pertains to the GE dryer. Its loud and does not dry on one cycle, I have run the clothes thru a 2nd cycle to get dry. Unacceptable I will be returning this item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this issue with your dryer. We recommend making sure you have the setting on a heat setting and not on fluff or cool down. We also recommend making sure your venting isn't clogged or blocked on the outside of your home. If you are still having issues, please take advantage of your warranty and reach out to Bodewell Service at 1-833-426-3393 M-F 8:00-8:00.
Worst investment EVER! DO NOT BUY IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST washing machine EVER! It lasted exactly 14 months! Just 2 over the 12 months warranty. SOOOOOOO disappointed! The panel just stopped work abd it wouldn't turn on. We spent the money we didn't have trying to fix it to finally come to the conclusion we will have to buy a new one. Will NEVER buy GE again! Please DO NOT BUY IT!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
The Worst Dryer Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer looks nice, but I am guessing it has sensors that won't let it fill it enough to wash clothes properly. It won't drain nor spin properly enough either to get all the water out so whatever you are washing comes out soaked and dripping with water. You have to keep trying different cycles to get it to wash or drain. Waste of time and money. NEVER AGAIN
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We sincerely apologize for the inconvenience you've experienced with your washer. We understand your frustration and would like to assure you that this is not the level of performance we aim to provide. We encourage you to ensure that you've selected a spin option, the correct cycle for the type of clothes you're washing, and that the load is not out of balance. If you've tried these tips with no fix, please contact our GE Appliances Consumer Service at 1-800-432-2737. One of our great servicemen would be glad to get your washer working as it should. You can also come to us on social media if you need further assistance. We look forward to helping you soon. -Kacie@GEAppliances
Would not purchase again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a set and its terrible. There is nothing to love about it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. If you need some help with your washer, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit. We hope you allow us to work hard to earn your trust again. -Don@GEAppliances
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality washing machine. I hope you guys buy different brands or newer models.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We value your feedback and understand the importance of finding a washing machine that fits your needs. Your experience helps guide improvements as we continue to enhance our products. Lauren@GEAppliances
Quality is junk for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never recommend this machine. For price and quality, it’s awful. The dryer is even worse. Brand new machine and have to run everything Twice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that you've not been pleased with the operation and quality of your new washer. We recommend making sure your washer isn't overloaded as this can lead to decreased wash performance. If you have tried this and are still having performance issues, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA