Customer Ratings & Reviews

Hey there! Thanks for sharing this with us. We're thrilled you're loving your washer. This washer is equipped with incredible technology designed to bring ease to your laundry experience. We know this unit will continue to do that. Thank you for choosing GE Appliances! Julia@GEAppliances

Greetings - Thank you for your positive feedback on this washer. We're thrilled to hear that you find it to be a great choice with excellent features at a great price. Your recommendation is truly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out. We value your business and look forward to continuing to meet your expectations. -Kacie@GEAppliances

It is important to level your washer as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. -- Unbalanced loads can cause the washer to vibrate more. Pause the unit, open the door, and manually redistribute the load. To check the machine, run a rinse and spin cycle with no load. If the washer's level of vibration is normal, the unbalance was caused by the wash load. -- For ways to resolve the wet clothes concern, see the “Clothes too wet” troubleshooting section on page 28 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

Hey there,

Thanks so much for sharing your review with us. We're quite happy to hear this washer has been working hard to get your clothes clean! This unit will certainly serve you for a long time. Make sure you check out the awesome smart features as well. Let us know if you need anything! Mike@GEA

Hello- Thank you so much for taking the time to provide your feedback. We are so happy to hear that you love your rSmart top load washer and its features! We value your feedback as it helps us know how to move forward on future builds. If you need anything else, please let us know. All the best! Dianna@GEA

Hello- Thank you for taking the time to send us your review. We are glas so far you are enjoying your new washer and hope that it continues to work great for you for many years. We are here though if there is anything else we can help with moving forward. All the best! Dianna@GEA

Hi there - Thank you for your feedback on your washer. We're delighted to hear that you consider it a great deal, appreciating the blend of traditional washer features with cutting-edge technology. We strive to provide innovative solutions that meet our customers' needs. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope your new washer continues to serve you well. -Kacie@GEAppliances

Hi there -Thanks for taking the time to write a review. We're ecstatic to hear that your new washer is working out great! We also understand your concern with the SmartHQ app not powering on. Please reach out to us on social media so that we can gather more details to further assist with this situation. Take care. -Don@GEA

Hey there- We have heard great things about this washer as well and happy to hear that overall, you are satisfied with it. We hope it becomes a highlight piece in your laundry space for many years! If there is anything we can help with in the future, please let us know. Sincerely. Dianna@GEA

This model should have came with a drain hose clip. If you're still in need of one, please PM/DM us on Facebook or Instagram with a copy of your review, and the model/serial numbers of your washer so we can further assist.