Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance, large capacity, and ease of use. Some customers have noted concerns about the noise level and occasional issues with the spin cycle and balance. The price and color options have also been positively received.
This summary was generated by AI based on customer reviews.
Happy buyer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I was looking for at a good price, no regrets!
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my.washer. my saleman was great andnmy purchase was great
I would recommend this to a friendGreat delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On time very polite , quick and easy installation!
I would recommend this to a friendGe washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value good product very satisfied with our buy
I would recommend this to a friendwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great clothes come out clean like the technology
I would recommend this to a friendDoes a great job so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Removes stain and like the quick wash option.
I would recommend this to a friendWash wash wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a great match for me I love em super quite and hige
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonders. Clothes have never smelt better.
I would recommend this to a friendGE Profile-4.9 cu ft washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the best washer I have ever owned for sure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your feedback on the washer. We appreciate your honesty and will use your input to improve our products in the future.
GE Profile washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer cannot be loaded with large or medium loads. The tub will spin out of control and bounce against the walls. This after 1 year of use. Techs told us this is a common issue for this model
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Our apologies that your washer is getting out of balance frequently, as we can certainly understand how disappointing that is and why you’d like some clarification on that. The best way to prevent your washer from getting out of balance is proper loading and sorting of loads. For tips to improve these issues, see page 18 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Technology-driven washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having never actually purchased a washer, getting accustomed to the updated technology along with not having an agitator.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer, and hope you are enjoying it. If you have any questions in the future, or need anything else please feel free to reach out and let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ease of use
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is a good product, easy to use and no problems, I'll wait and see how it serves me within a year
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase. We are so happy to hear you are pleased with your new washer. This is an excellent model and we hope that you enjoy it. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
Washers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of these washers are made to last compared to washers of the past
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for sharing your perspective on this washer. We appreciate your feedback and understand your concern regarding the longevity of modern washing machines compared to older models. We continually strive to improve our product offerings and take customer feedback seriously. If you have any specific issues or concerns with your washer, please reach out to us on social media. We are here to assist you and ensure that you get the most out of your washing machine. Your feedback is valuable to us as we work towards providing appliances that meet both modern and traditional expectations. Thank you for choosing GE Appliances, and we hope to continue serving your needs in the future. -Kacie@GEAppliances
- Cons mentioned:Noise level
Noisy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy washer and the detergent and fabric softener dispenser is leaking sometimes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. You may be using too much detergent if you notice that it's leaking. We recommend using less detergent if you have soft water, a smaller load or a lightly soiled load. Also, if you're not already using it, please switch to High Efficiency detergent such as Tide PODS™ and liquid detergents. We hope this information is helpful. Best wishes. -Don@GEA
GE washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer fulfills all my expectation, great product!
I would recommend this to a friendSleek Design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I love this new sleek design washing machine.
I would recommend this to a friendLoud loud loud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It us one month that we have it and i wull be giving it away sine tge noise level is unacceptable
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help go over the sound level you are noticing with your washer. We first recommend checking that your unit is completely level to the ground. This will help prevent out of balance conditions from occurring and reduce extra sounds. You can level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. We recommend checking our article titled "Top Load Washer - Noises Heard During Agitation" located on our GE Appliances website in the support section. This article has a list of sounds that are normal to notice.
Nothing but problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it about a year ago and nothing but problems.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your washer so we can further investigate. -Don@GEAppliances
Horrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item gave me problems twice in a month. The return process was an absolute disaster; and I have been waiting for nearly 3-4 weeks for my full refund. After going back and forth and best buy reps telling me they will call me back and they don’t, I had to dispute the amount through my best buy card. An absolute joke of a process all around and poor customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know any issue with your washer must have been concerning, especially as you had difficulty with the return process. If you’d like to share your feedback regarding that process with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you still had the washer, we would have been happy to assist with your concern. As you've returned it, your feedback regarding the washer will be shared with our team for review. Going forward, we’ll work to earn your trust in our brand again. -Sarah@GEAppliances
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensing alarm keeps coming up.doesnt seem to do a good job washing clothes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To improve the wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. We recommend you review the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well."