Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance, large capacity, and ease of use. Some customers have noted concerns about the noise level and occasional issues with the spin cycle and balance. The price and color options have also been positively received.
This summary was generated by AI based on customer reviews.
Was junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt work. We plugged it in to run a load and it did not turn both ways like its supposed to and it did not go past rinse.
No, I would not recommend this to a friendSolution to Clean Clothes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine doing great -- in fact, now have problem of not big enough dryer to handle the wash machine load. Doing SUPER!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - It’s great to learn that your beautiful, new GE Profile Smart Washer is doing super, and we appreciate you taking the time to write a review. It lets us know we are on the right track to providing quality, convenient products for our customers. Thanks for joining our GE Family and please feel free to reach out anytime if there is anything we can assist with, as we’re happy to help. All the best! Lauren@GEA
Damaged Washing Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time this washing machine was sent damaged. Third delivery expected on 16 December. Almost 2 months after it was ordered. Best Buy just says sorry and sends another one. Purchase date is 10-25-22.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We apologize for the delay in our response. We are just now seeing this and want you to know that this is not the ownership experience we want for you and are sorry for your inconvenience. Please reach out to us via a private message on Social Media with your model and serial number, address, email and phone number and details and we will look into this further for you. Thank you! Joyce@GEA
Washer GE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i went to the storw to make this purchase i ask the salesperson which was better. Front or top load. Needless to say they didnt know. Had to return the washer and pick something else. Horrible experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are saddened to hear about your dissatisfaction with your new GE Appliances washer. This is not the experience we wanted for you and apologize for your disappointment and inconvenience. We hope to have the opportunity to restore your faith in our brand. Kind regards - Vikki@GEA
GE Washing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned did not work on day one. Disappointing. I had high hopes because of all the positive reviews.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had some trouble with your unit and decided to return it. This is not what we would expect from our units and hope to earn your trust back in the future. We will pass this information to our product team so that we may make improvements or changes on future builds.
Run away from this!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues within 3 month. Never stopped! 11 repairs later, GE couldn’t get their story straight on what the next steps were. Horrible service from GE!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you've had these issues. This is not the ownership experience we want for you and truly apologize for your inconvenience. We would like to look into this for you. When you have a moment, please reach out to us via a private message on social media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible purchase . This machine does not clean my clothes. It hardly spins. I have left messages no one calls me back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. Just to make sure you are calling the correct service number we will list that here- 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. If you still have trouble you can reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely- Dianna@GEA
GE profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE profile machines are defective..do not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six loads of clothes the washer stopped working. It takes one month to get a service tech to come to house.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're sorry to hear that your washer is not working as expected. We know this is not ideal, and we completely understand any frustration this situation may have caused. -- We're confident that our technician will be able to provide the best assistance and resolution possible for this concern, and we truly appreciate your patience during this process. -- Please know you can always reach out to us on social media if there is anything else we can assist you with. Take care. - Pablo@GEA
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I highly recommend for others to buy for their home
I would recommend this to a friendLoud machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agitation cycle was so unbelievably loud it's hard to adequately describe. Very surprising for GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. We do encourage you to view the article on our website called "Top Load Washer - Normal Sounds" to ensure that your washer is working as it should. If it isn't, please schedule service by calling 1-800-432-2737 so we can assist you further.
Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very unhappy with this product. I have return this washing and dryer at this time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear you weren't satisfied with your washer. This is not what we expect to hear, nor is it the experience we wanted you to have. While we work hard to ensure we meet the needs of all our consumers, we also understand there's always room to improve. We will be sure to share your experience with our design and engineering teams to contribute to our continuous improvement. We truly apologize for the inconvenience, and we hope to be given a chance to earn back your trust in the future. Take care. Julia@GEAppliances
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient and large tub allows for big items.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new GE Profile washer! We're so happy to hear that you are pleased with the unit! Thanks for sharing your experience! Take care. - Don@GEA
Too long to dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer takes too long to dry loads! I have to dry at least 3 times per load
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is not what we'd expect from this dryer and not the experience we want you to have. We do encourage you to try the troubleshooting tips on page 28 of the use and care manual found on the product page. If these tips do not help, please schedule service by calling 1-800-432-2737. Our great servicemen would be happy to ensure that your unit is working properly.
GE washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this This is the third GE one Still don’t have one that works Since 12/3
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
This is definitely not the kind of thing we enjoy hearing about. We're so sorry to hear that you still do not have a working washer machine. If you'd like, you can send us a message on social media and we'll be glad to look into this for you. Wishing you well. Mike@GEA
Washer less than 2 wks malfunctioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received 12/18th and now 1/2nd already malfunctioning now trying to get repaired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thanks for reaching out. We truly hate to hear your washer isn’t working properly – that isn’t the experience we want to provide for you, and we’d like to assist however we can. If it might be helpful, we have troubleshooting tips starting on page 26 of the manual, which can be viewed here: https://files.bbystatic.com/txbY%2Bk58fhyGs6PzvWUnyw%3D%3D/Owners%2BManual . If you aren’t able to solve the issue using that information, our service department is available at 1-800-432-2737; a technician would be glad to help. We hope this washer issue is solved for you soon, so you can enjoy your new appliance. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Ge profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse purchsse ive ever made do yourselves a favor and run from this junk its being picked up by best buy tomorrow absolutely junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely-Dianna@GEA
No good!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but its a waste of money..will never buy this brand agai .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're sorry to hear about your disappointment with your washer. We sincerely apologize for any inconvenience you've experienced. Your feedback is important to us, and we'd like to understand your concerns in more detail to assist you better. If you could provide specific details about the issues you faced, we would appreciate the opportunity to address your concerns and work towards a resolution. Alternatively, if you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. Customer satisfaction is our top priority, and we're here to help. -Kacie@GEAppliances
Maybe Just a Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked. Had to send it back and get an LG. Very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for taking the time to share your review. We're so sorry to hear that you had a problem with your washer and understand the disappointment that was caused by this situation. This is not the experience that we intended for you to have with our appliance. We hope that you give us another chance in the future because is not a normal occurrence. Warm regards. - Don@GEA
GE Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can review my washer when it is on backorder until April
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're so sorry to hear that you haven't received your washer yet and understand how stressful the wait can be. We’ve made adjustments across the board – including adding resources and shifts, adjusting workspaces and working with component suppliers who are doing the same – to alleviate the pressure on our business and navigate the challenges we’ve encountered in the supply chain so that we can meet the unprecedented demand we’re seeing. Your patience is greatly appreciated as we continue to navigate through these times. Best. Mike@GEA