Customer Ratings & Reviews
- Model:
- PTW605BSRWS
- SKU:
- 6472681
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance, large capacity, and ease of use. Some customers have noted concerns about the noise level and occasional issues with the spin cycle and balance. The price and color options have also been positively received.
This summary was generated by AI based on customer reviews.
Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very unhappy with this product. I have return this washing and dryer at this time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear you weren't satisfied with your washer. This is not what we expect to hear, nor is it the experience we wanted you to have. While we work hard to ensure we meet the needs of all our consumers, we also understand there's always room to improve. We will be sure to share your experience with our design and engineering teams to contribute to our continuous improvement. We truly apologize for the inconvenience, and we hope to be given a chance to earn back your trust in the future. Take care. Julia@GEAppliances
GE profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE profile machines are defective..do not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient and large tub allows for big items.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new GE Profile washer! We're so happy to hear that you are pleased with the unit! Thanks for sharing your experience! Take care. - Don@GEA
GE washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this This is the third GE one Still don’t have one that works Since 12/3
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
This is definitely not the kind of thing we enjoy hearing about. We're so sorry to hear that you still do not have a working washer machine. If you'd like, you can send us a message on social media and we'll be glad to look into this for you. Wishing you well. Mike@GEA
Washer less than 2 wks malfunctioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received 12/18th and now 1/2nd already malfunctioning now trying to get repaired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thanks for reaching out. We truly hate to hear your washer isn’t working properly – that isn’t the experience we want to provide for you, and we’d like to assist however we can. If it might be helpful, we have troubleshooting tips starting on page 26 of the manual, which can be viewed here: https://files.bbystatic.com/txbY%2Bk58fhyGs6PzvWUnyw%3D%3D/Owners%2BManual . If you aren’t able to solve the issue using that information, our service department is available at 1-800-432-2737; a technician would be glad to help. We hope this washer issue is solved for you soon, so you can enjoy your new appliance. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Too long to dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer takes too long to dry loads! I have to dry at least 3 times per load
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is not what we'd expect from this dryer and not the experience we want you to have. We do encourage you to try the troubleshooting tips on page 28 of the use and care manual found on the product page. If these tips do not help, please schedule service by calling 1-800-432-2737. Our great servicemen would be happy to ensure that your unit is working properly.
Ge profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse purchsse ive ever made do yourselves a favor and run from this junk its being picked up by best buy tomorrow absolutely junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely-Dianna@GEA
- Pros mentioned:Capacity, Overall performance
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and even better looking! The size is amazing, it can hold a king size comforter easily. Downside is if you are short, like my wife, getting things out of it at the bottom can be a bit challenging! It’s definitely deep! It also holds a ton of water so watch your water bill.
I would recommend this to a friend No good!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but its a waste of money..will never buy this brand agai .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're sorry to hear about your disappointment with your washer. We sincerely apologize for any inconvenience you've experienced. Your feedback is important to us, and we'd like to understand your concerns in more detail to assist you better. If you could provide specific details about the issues you faced, we would appreciate the opportunity to address your concerns and work towards a resolution. Alternatively, if you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. Customer satisfaction is our top priority, and we're here to help. -Kacie@GEAppliances
Maybe Just a Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked. Had to send it back and get an LG. Very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for taking the time to share your review. We're so sorry to hear that you had a problem with your washer and understand the disappointment that was caused by this situation. This is not the experience that we intended for you to have with our appliance. We hope that you give us another chance in the future because is not a normal occurrence. Warm regards. - Don@GEA
GE Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can review my washer when it is on backorder until April
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're so sorry to hear that you haven't received your washer yet and understand how stressful the wait can be. We’ve made adjustments across the board – including adding resources and shifts, adjusting workspaces and working with component suppliers who are doing the same – to alleviate the pressure on our business and navigate the challenges we’ve encountered in the supply chain so that we can meet the unprecedented demand we’re seeing. Your patience is greatly appreciated as we continue to navigate through these times. Best. Mike@GEA
Very bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Bestbuy is not the place to shop very poor service
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 2 months and never got my washer i ended up with a poorly made LG.
No, I would not recommend this to a friend- Pros mentioned:CapacityCons mentioned:Balance, Noise level
Loudly Average.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our previous washer was a Maytag XL Commercial (so we enjoyed having a larger bin). It died after seven years, but was a constant repair headache before that. I did a lot of research before deciding on the GE profile. Pros: Nice sized wash basin. Quick wash is a great feature for non soiled items. Seems to use less detergent and less water without sacrificing utility. Cons: VERY loud. Like, unnecessarily loud. Regardless of spin speed, it spins hard and I've found the washer moved several inches across the floor after (which prompted me to then buy the extended warranty). Overall, average washer. Probably wouldn't repurchase if given another opportunity.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking to ensure the washer is level by placing a level on flat top side edges of your washer. Adjust all four leveling legs until washer is level left-to-right and front-to-back. If the issues with the sound level and movement continue, please call GE Appliances Service at 1-800-432-2737 to schedule an appointment to have it checked by a factory trained technician.
- Pros mentioned:Ease of useCons mentioned:Noise level
New GE Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine. Fairly easy to use. It tends to be noisy—-but I had read that in reviews. Lots of settings and the clothes come out nice and clean!
I would recommend this to a friend Best Buy delivery is terrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery from best buy was disappointing. They had the washer on it's side in the truck which damages the bearings, couldn't haul away my old machine for a week and left the giant box in my driveway. Washer seems nice but the delivery/haul away was a major FAIL.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thank you for leaving a review. Please contact our BestBuy.com customer service department at 1-888-BEST BUY (1-888-237-8289 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store. We hope this helps. Take care! -Mel@GEA
- Cons mentioned:Balance
GE Washing Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Towel feature doesn’t work properly. Machine gets off balance when washing towels and when the cycle ends towels are soaking wet and drain & spin cycle has to be activated.
No, I would not recommend this to a friend Good if you’re technically inclined
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and cleans well however if you don’t intend on fully reading the manual you won’t get the most out of the washer. Also a lot of the extra features like the extra dispenser for vinegar/more detergent are only available through the app after connecting your washer to the wifi. If you’re not technically inclined or are looking for a more basic washer I wouldn’t recommend.
I would recommend this to a friend- Pros mentioned:Overall performance
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hade this washer now for 18 months the only thing about it the tray to put your soap and softener doesnt work well it fills up with water after there is no more soap or softener and you have to get the water out before you use the tray to put more soap and softener in it other then that its a good quality waher.
I would recommend this to a friend Don’t waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash great. Knots up all the clothing and adds very little water to wash the clothing. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and understand your concern. We'd like to provide some tips that will help! Tangled, twisted or knotted clothes are usually the result of wash loads that were not properly sorted. Here are some tips to help prevent clothing from getting tangled, knotted or twisted in your Top Load Washer. Avoid mixing heavier weight items with lighter weight items. Avoid putting too many or too few items in the washer. Make sure you set the proper water level for the load size you are doing. We have a video regarding Tangled, Twisted and Knotted clothes if you want to check it out. We hope this helps! If you have any questions, please reach out to us directly. Thank you! Joyce@GEA