Customer Ratings & Reviews
- Model:
- NS-CH1XGO8
- SKU:
- 5933701
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are impressed with the product's ease of use, straightforward installation, and seamless HomeKit integration, especially considering its price. However, some customers have reported concerns about its reliability, potential impact on phone battery life, Wi-Fi connectivity issues, slow response times, and limited range.
This summary was generated by AI based on customer reviews.
Only works inside house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thinking I can open/close garage door from anywhere with my smart phone. Upon setting it up, it only works when I'm on my home WiFi. On LTE or outside my house it does not work. I called technical support (same number provided in other comments) and they confirmed it only works while on the same WiFi network as the device. Kind of defeats the purpose for me. Wanted a device to see if my garage door is open or closed while away from home. Will be returning the device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our Garage Door Opener. Please note that in order to control or view status of HomeKit enabled devices from outside your home, you will need to have an Apple TV, HomePod or an iPad configured as a Home Hub in your home. These devices will communicate the Garage Door Controller status to the cloud and allow for remote access. You can see more details here: https://support.apple.com/en-us/HT207057
Arely R - Insignia Support
Garage door opener
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Includes apple home kit unlike the other brand Best Buy carries.
I would recommend this to a friendHomeKit for Garage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love being able to operate my garage with Siri.
I would recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift but they love it. It was easy to install. Jane
I would recommend this to a friendNo Response in HomeKit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device worked well when I first got it, but 2 years later, I often open the Home App to see No Response coming from my Garage Door. I'm running firmware 2.63.51. I would appreciate if someone from Insignia contacted me. I've worked with Apple Support on this and I've also tried changing numerous settings with my Wi-Fi network.
No, I would not recommend this to a friendApple homekit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You must have strong WiFi signal in garage for this to work
I would recommend this to a friend- Cons mentioned:Reliability
Garage door controller doesn’t work well
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a number if issues with this controller. We ended up replacing it after a year.
No, I would not recommend this to a friend - Cons mentioned:Reliability
STAY AWAY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It actually made my normal garage opener not connect to anything else. Not a good purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jess,
Thank you for taking the time out of your day to give us our review on this product. It is not normal that our door controller. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Extremely unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi signal in my garage is very decent it’s not 97 but it’s above 87 % strength. This device takes forever to sync every time I open the home app on my iPhone. It will open the garage but it will get stuck thinking it’s still opening sometimes which I will have to close it manually to resume again and this happens 95% of the time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
Thanks to reviews like this you bring to our attention what is important to you. We are trying to address each and every one of our customer's issues personally. Please, give us a call at 877-467-4289 so we can fully evaluate the situation and provide you with step-by-step troubleshooting. We are always here to help you and thanks for your preference.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Waste of Money - won't stay connected to wifi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, I bought wifi extending home pods to make sure I had a strong connection in the garage, placed one ten feet from the unit. It still states no response, not that there is an obstruction just no response. I tried calling customer service to see if the updated firmware would help and they said I was running the most up to date version. What a waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Emily,
Thank you for taking your time to review our Wi-Fi Garage Door Controller for Apple HomeKit. I understand it is not connecting properly and that can be frustrating. But, we would be happy to troubleshoot it for you and check your options. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Kept disconnecting from Homekit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a couple of months and when it did, it was fantastic. disconnects from homekit. Power cycle solves the issue for a few days/weeks, but it disconnects again. Finally just gave up, and not using it anymore. Terrible waste of money on this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for letting us know about the situation you are experiencing with your garage door controller. I know how frustrating it is when we are unable to use our devices as we wish, so I will like to suggest to get in touch with us at the link below so we can check why this issue is occurring.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, works flawlessly, and easy to install.
I would recommend this to a friendOnly works about 5% of the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from the Chamberlain MyQ device because I wanted Apple Homekit support. What a mistake, as inconvenient as the MyQ was because it wasn't on HomeKit, at least it worked when I wanted it to ! Most of the time this device just shows up as "updating" Its cheap for a reason ! it sucks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Garage Door Controller. We know how annoying is that your unit is just showing that status. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Doesn’t work with Liftmaster 8500W
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a liftmaster 8500W and this does not work correctly with it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello George,
Thank you for letting us know about your Garage Door Controller not working with your garage model. I know how upsetting this may be for you and while we make every effort to include all compatible garage openers less-common brands and newer models may not be compatible. Due to this, I have added a link below where you can review a list of compatible models and determine if your model will work with our device.
https://connect.bestbuy.com/gdc/gdc-compatibility.html
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Limited WiFi connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only owned this producted for three months now and it’s failing to connect via 2.4ghz WiFi. Though it was great working with apple home kit but often times I had issues connecting to due to slow performance of the module. I wouldn’t recommend this product due to unreliable WiFi connectivity and buggy firmware.
No, I would not recommend this to a friendIt does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely happy to see this product. I really wanted to see it work so I can control my control door from my phone. Unfortunately this thing disappointed me. It simply just did not work!! My was able to get my homekit to find it but it can not be controlled. Called the customer services no help. Tried the 2nd unit and it did not work either. Stay away and Don't waste you time!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We are sorry that you had difficulty with using your Insignia Garage Door Controller for HomeKit. Please call us back on the customer help line and we will walk you through the installation process to ensure you have a good experience. We care and we're committed to your satisfaction with this product.
Arely R. - Insignia Support
Don’t work as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After rounds of support calls and excavation I gave up and had to dismount and throw away two garage openers. It doesn’t work as advertised - both have No Response status in Home app if you are outside of you home WiFi network. So the only time you can use them and receive notifications is when you are connected to the same WiFi. I don’t see a point.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! This garage door opener can be used while you are away and not connected to the same network. All you need to do, is set your apple TV or hub to "Never go to sleep" so it can be the point of contact between the controller and your app. I would recommend you to retrieve the devices so we can validate the warranty for them in case they are not properly working. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was difficult to connect to the 2.4 network Since we have a Mesh System. Item was returned.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this even though it had an overall bad reputation throughout the internet. Somewhat bad reviews all over. Well, I regret buying it. Constant connection problems even though it was less than 10 feet from my router. This is not worth buying. I returned it and bought the Chamberlain myQ on sale for only $20 more, and it works great. Never an issue with it.
No, I would not recommend this to a friendUnreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing loses its wifi configuration when and if for any reason there is a power outage (or if you unplug it from the power outlet and plug it in again). Needs to be setup from the beginning. Such a poor implementation. Thanks but no thanks, goes back to best buy this evening.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Spal,
Thank you for your feedback and sorry to hear about the WiFi issue you have experienced. The Insignia Garage Door Controller is in fact designed to retain all its wifi settings in case of a power failure or if it is unplugged. We are surprised to hear your experience was otherwise and would be happy to resolve the issue for you. Please give us a call at 877-467-4289.
Arely R. - Insignia Support