Customer Ratings & Reviews
- Model:
- NS-CH1XGO8
- SKU:
- 5933701
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are impressed with the product's ease of use, straightforward installation, and seamless HomeKit integration, especially considering its price. However, some customers have reported concerns about its reliability, potential impact on phone battery life, Wi-Fi connectivity issues, slow response times, and limited range.
This summary was generated by AI based on customer reviews.
Terrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing about this product is good. It closed my garage door one time and after that it just said no response. I spoke to Insignia to tell them of the problem and after two and a half weeks I received an email that said to unplug it and install it again which I had already done about a dozen times. I finally returned it to the store.
No, I would not recommend this to a friendTOTAL JUNK!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to get this to work for three days, Finally got i to work from inside the house. Strong wifi signal in garage, I used my iphone to open and close the garage door Got into my car and tried to close the door, NO RESPONSE!!! Took it back to Best Buy! NUFF SAID!!!
No, I would not recommend this to a friendGood idea, but not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this but could get it to connect consistently. Good idea, but not for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FriarFan19, I am sorry to read that this device did not meet your expectations, however, if you still have the unit and you have any questions, please contact us at 877-467-4289 and we will gladly assist you with it. Viri E. Insignia Support
Doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have know better than to buy an Insignia brand item. Won’t stay connected to HomeKit and I have excellent strength Wifi in my garage. Always says no response and that there is an obstruction. I tried shimming the sensor like others have suggested and that didn’t work. I am returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brandon,
Thank you for taking the time to leave your review on our Garage Door controller. We know this is important for you as you rely on it when entering/exiting your garage. This is certainly not how our products are intended to work. For this reason, we kindly invite you to contact our team so that we can ensure it is compatible and installed properly, so you can continue to enjoy this controller. We look forward to hearing from you soon!
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make too loud noise before open or shutdown which is annoying
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Steve!
Thank you for taking the time to leave us a review. The loud noise you are referring to is the 5 second beep that our Garage Door Controller emits to alert the user that the door is closing, which is part of our safety requirements and also required as a UL listed device. If you do not believe this is the case, please feel free to contact us so we can determine if it is a different issue.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not work. It constantly communicates that the garage is opening/closing/not responding despite that everything should be functioning normally. I plan to return this item when I have the chance.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Futureblab,
Thank you so much for providing us with your honest feedback, I understand that buying an GDO that doesn't work can be very frustrating. If you buy another one of our products and you get the same issue or a similar issue please contact us as soon as possible.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Not a good item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was very easy. But it only worked a portion of the time. It didn’t close or open and often took a long time to get the status on the Apple Home app. I would not recommend this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there@
Thank you for writing your experience with our Garage Door Controller! We know how disheartening is when a product stops working as it was, and we are sorry for this situation. Please allow us to assist you further! Feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible...didnt work was told ut needed to be updated after i just bought it...three reps blew me off saying there couldnt figure it out...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Matt!,
Thank you so much for writing a review for our Wi-Fi Garage Door Controller for Apple® HomeKit™, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow
Roberto E.
www.insigniaproducts.com/contact-us
bad Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for 2 months stopped working sensor will no show if the garage door is open or closed HomeKit will say door is opening but nothing will open or close, very disappointed in the product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Drewartt,
Thank you for taking the time to leave your review. I am so sorry to read that your Garage Door Opener is not working as intended. Being as this is a new purchase, it is definitely not acceptable behavior. If you still have this, please contact my team so that we may provide you with a resolution.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Would not connect to our wi-fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support is terrible on this product. The website says it works with garage door manufactured after 1995. Customer support said it only works with certain models of openers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RTR18,
Our customers feedback is our priority, I understand what you're going through, buying a door opener that doesn't connect can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constant connection issues, despite strong wifi in the area in which it is located. Displays garage door in wrong state and gets stuck in the up or down position
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I am definitely aware that this situation with your Garage Door Controller can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller doesn't work properly. It never stay connected and it works horrible with the Apple Home kit even with the new update.
No, I would not recommend this to a friendNot good won’t buy again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and I wouldn’t buy it again it has a lot of pluses to purchase I completely needed it ant filled my needs. But didn’t work regularly.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our Garage Door Controller, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow
Roberto E.
www.insigniaproducts.com/contact-us
Finicky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing connections and does not always work. I installed a extender in my garage to get better reception and still acts up, go with another brand.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Garage Door Opener. We understand how annoying is when a product does not work as expected. We would love to check this situation further! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Connects to WiFi but won't get added to Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless if you can't add it to Home but it'll connect to WiFi with no issue. Can't even call for support. Forever wait to see if they can even get it to work.
No, I would not recommend this to a friendOnly good if you have an iphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and the giver was unaware what type of phone I had. I had to return so I am giving one star only because I couldn't use it. The return was simple though
I would recommend this to a friendIt’s garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if it is working. Takes a long time to just update the garage status, and it only works with apple, it’s a disappointment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Garage door opener. I am sorry to read that you are having issues with the connection. Kindly contact us to be able to troubleshoot the unit and verify that it has the latest firmware update.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Worst Product I ever Bought in Best Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is disconnecting lot of times. And With Apple Tv Hub also, I am not using this remotely. This device never works. Waste of Money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JESH, I am sorry to read that you are having a really bad experience with the Garage Door opener. Please contact us to be able to check further options for you.
-Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Insignia door controller
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, this just does not work properly, as it is so unstable that it has to be rebooted all the time
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Reset to factory and installed several times. Would show up on HomeKit for a few minutes then stop working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michael! Thank you for sharing your recent experience with the Garage Door Controller. Please let us help you and check this in further detail by contacting us, and we'll go up and above for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us