Customer Ratings & Reviews
- Model:
- NS-CH1XGO8
- SKU:
- 5933701
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are impressed with the product's ease of use, straightforward installation, and seamless HomeKit integration, especially considering its price. However, some customers have reported concerns about its reliability, potential impact on phone battery life, Wi-Fi connectivity issues, slow response times, and limited range.
This summary was generated by AI based on customer reviews.
Indescribably disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item as a gift and was truly looking forward to the convenience that it should have offered. The physical installation was pretty simple but the communication set up proved to be anything but. After struggling with it for about an hour I finally gave up and called technical support. The young man I spoke with didn’t seem to know much more than I did about it and his foreign accent was so heavy that it was difficult to understand him. While on hold with him the unit mysteriously started working and performed well for about a week. Now, suddenly it has stopped and despite my repeated attempts it will not resume operation. It now says that it is incompatible with my router. Enough! This one is going back to Best Buy and the Insignia brand will never cross my threshold again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you had difficult with the Insignia Garage Door Controller. It seems from your experience that the installation was straightforward but you were having problems with connection, which may indicate Wi-Fi or router issues. Please call us back on the Insignia Help Line so we can further assist you, 877-467-4289.
Arely R. - Insignia Support
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had a LiftMaster MyQ HomeBridge but was not happy with it. This product works as advertised, has native homekit support. Very happy with it.
I would recommend this to a friend- Cons mentioned:Reliability
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said no response, but worse than that I removed the device and now i cant even add it back. I would give it negative stars if possible, what a total waste of money and out of return period.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Alex,
We're confident we can help you through the install process to ensure everything is working as it should with the Insignia Garage Door Controller. Please call us at 1-877-467-4289 and one of our specialists will help you. If all else fails, our Insignia products are warrantied for 1 year. If your product is not functioning as expected, we will gladly refund your money to ensure your complete satisfaction.
Arely R. - Insignia Support
- Cons mentioned:Reliability
Simple install, but doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up, but the unit is extremely unreliable. It is only opening the door some of the time, can't close it, and thinks there's obstructions when there aren't.
No, I would not recommend this to a friend What a waste of time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and was just starting to pair the device with HomeKit, and got a message saying it couldn’t add it or something like that. Then, it went completely brick. Light flashes when powered up, then steady, but doesn’t show back up when I attempt to pair in HomeKit. This wasted half my day. Don’t buy this thing until they can get something that works. I’m extremely disappointed that something can get HomeKit certified and be garbage. I expect more of the Apple Certification than this junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jc545,
We are sorry for your negative experience in setting up the garage controller. From your description, it looks like the device did join your WiFi network (solid green light) but the Home app was not able to see it. This can be resolved via a WiFi reset action outlined in the manual. You simply need to press and hold the button on the Insignia controller for 10 sec and let go when you hear the double beep. The controller will now be ready for pairing via the Home app. Please try this and feel free to contact Insignia Support at 877-467-4289 if you require additional support.
Arely R. - Insignia Support
- Cons mentioned:Reliability
No Response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reset 3 times and every time it worked a few times and then showed "No Response" in Homekit. This is the most unreliable Home Automation product I have ever used.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jbright,
Thank you for letting us know about your experience with our Insignia Garage Door Controller. We're committed to helping you through this so that you can use the product as intended. Please call us on our help line at 1-877-467-4289 and let us know that you are experiencing the "No Response" message. We will direct you to the team that can best help you. We're committed to your satisfaction with this product!
Arely R. - Insignia Support
Pain in the garage door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this product with high hope, that were soon dashed. wouldn't connect, told not strong enough wifi. got it to connect only by turning off my 5G wifi, one of the solutions to not connecting. its a great product if you need to remember how to spell "no response". contacted support and went though that process. several emails later it stayed connected for a couple of weeks. now it doesn't connect. if you wanted a device that works on your phone and tell you if it's open, i'd look at a garage door opener that comes with that feature built in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to write your experience with your Controller, I certainly know that there is nothing fun in having issues with this Device, so please let us provide you further support with this by contacting us, and we will do everything in our hands to get the best solution available for you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Going to MyQ
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with all Insignia products it is extremely buggy. Remember the old saying-you get what you pay for, well that is true here! After dealing with the dreaded No Response issue since the unit first came out, working thru the firmware update, constantly removing and adding the device to Homekit or WiFi network-I finally admitted defeat and ordered the My Q setup today.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jim.
I understand that you left us this review because this device played an important role for you. Please, don't give up on us, we are addressing this with each and every one of our customers as soon as possible. Let us check if there is something special we could do for you, please, give us a call at 877-467-4289 for troubleshooting and further orientation on this.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not Homekit Ready
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like many others that have reviewed this item it shows up in the Homekit App as "Not Responding". Consistently worked once and then failed despite resets of device, network and ATV. All devices running latest software. Also, (and this is what caused me to return it) it WOULD work from the MAC Homekit app but showed closed when the door was open. This is precisely what I am trying to avoid so I returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We're sorry that you experienced technical issues when using your Insignia Garage Door Controller. In some cases, customers may receive a "No Response" message on their Home app when using this product. We invite you to please call our customer help line at 877-467-4289 and we will help you through this issue. When you call in, please identify yourself as a Garage Controller customer with the "No Response" message and we will get you to the right team to assist you.
Thank you for being an Insignia customer, we're dedicated to your satisfaction with this product!
Arely R. - Insignia Support
Could not connect the device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two different devices. It could open/close the door but I could never get it fully connected to my iPhone. Watched the video's, read the instructions, was on the phone with support for over an hour, tried connecting in the same room as the router. The Home app would not connect to the device. I could see the Insignia on my network.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FX13, I am sorry to read that you had issues with this model. I would like to mention that we have scheduled an update release on February 5th and we hope that this solves many uses. If you have any questions I recommend you to contact us at 877-467-4289 and we will gladly continue assisting you. Viri E. Insignia Support
always get "No response"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wifi repeater in garage. If I de-register and re-register the opener, it will wok for 2-3 weeks, afterwards I always get "no response" I thought "no response" is temporarily thing, apparently it is not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Roger,
I am sorry to read that you are getting the "Non response" message. I would like to mention that we have scheduled an update release on February 5th and we hope that this solves many uses. If you have any questions you are welcome to contact us at 877-467-4289 and we will gladly continue assisting you. Viri E. Insignia Support
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, I started getting the ‘No Response’ issue frequently. Now, when it does work, the opener constantly reports the wrong door status. Tried contacting Insignia support and received no response. Very poor product and support. Cannot recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Smith.
I understand that you left us this review because this device played an important role for you. We are trying to address this with each and every one of our customers as soon as possible. The scenario you are describing is unacceptable, please, give us a call at 877-467-4289 with any case number you might have so we can fully evaluate what happened.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Fails evry couple days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt purchase this as it constantly fails to function. Product support is horrible - I have been tol 48 hour to fix and that was 4 days ago now im told wait another 3-5 days!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John.
I understand that you left us this review because this device played an important role for you. We are trying to address each and every one of our customer's issues personally, as soon as possible. The scenario you are describing is unacceptable, please, give us a call at 877-467-4289 with any case number you might have so we can fully evaluate what happened.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Falls offline, no support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this since Nov and thought after the latest firmware my door wouldn’t show unavailable anymore. Tech support was horrible and waiting on a email resolution, says my case has been escalated. Ha. 2 weeks no email. WiFi router 14 ft away. Can’t recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sky.
I understand that you left us this review because this device played an important role for you. We are trying to address this with each and every one of our customers as soon as possible. The scenario you are describing is unacceptable, please, give us a call at 877-467-4289 with any case number you might have so we can fully evaluate what happened.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Very poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved my router in the garage and it still couldn’t maintain a signal. If you attempt to rely on this to enter your house in any way you will be locked out. It’s essentially useless. Going to crack open and try to solder in a better antenna.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Th3Verge,
Thank you for the feedback provided on this product. I am sorry to read this is not working properly for you.
Please give us a call at 877-467-4289 so we can assist you with your support and warranty needs.
Adolfo M. - Insignia Products
Very poor reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these. They very rarely work properly and get stuck in “opening” mode at times or are just unresponsive. They are both located within 20ft of my Wi-Fi router.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I know the feeling of not being able to get something to work easy and seamlessly. We are putting great effort to solve this situations with the Garage Opener. It is important for my engineers to have details from the issue you are currently having. Please, give us a call at 877-467-4289 for specific troubleshooting for your particular case.
Charles V. - Insignia Support
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 of them. Both do not work. I tried the new battery trick. Doesn’t work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pat.
I understand that you left us this review because this device played an important role for you. We are trying to address their particular issues with each and every one of our customers as soon as possible. Let us check if there is something special we could do for you, please, give us a call at 877-467-4289 for troubleshooting and further orientation on this.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It work fine for 2 weeks. Now it won’t respond. Try to reset it won’t work.
No, I would not recommend this to a friend