Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Does what washers do
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far though all the online options can be weird to navigate. Did have it installed by Best Buy. It ruined a load of clothes because of some weird rubber smell that has yet to repeat or reveal its origin. Like the wash options and it is fairly quiet.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
No to the tower, customer service excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit looked nice. Brought it home hooked it up. It ran well until it got to the spin cycle. Then it was violently shaking. I tried to rebalance the tower. But to no avail. And for some reason the dry did not get hot and did not dry like it should. I went back to Best Buy where I purchased the tower. The manager Sultan was awesome. I showed the video to him. He said that it should not do that. He gave me a few options. I chose to purchase a different set all together. So ultimately I was unhappy with the washer/dryer tower. But the customer service was excellent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christine. We are sorry to hear that you had a negative experience with your LG washer/dryer tower. It is never our intention to provide our customers with a product that does not meet their expectations. We appreciate your feedback and are glad to hear that the customer service you received was excellent. If you have further concerns about the LG products, you can reach us out via Facebook or X (Twitter) using @LGUSSupport, and we'll be more than happy to help you. ^Dan
washer dryer combo unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far very pleased with this w/d combo-especially the size of the drums and clothing capacity- wow. Double-check your space- deeper than average for stacking set. It comes right to the front door of our closet-and tall too-I have to say,
I would recommend this to a friend- Pros mentioned:Ease of use
LG Washtower
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new LG WashTower! Ease of use is the best!
I would recommend this to a friend great unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size of this all in one. It's easy to move clothes to the dryer. cons - the standard settings are not all easy to make changes to, especially on the dryer and the capacity of the washer seems less that the dryer.
I would recommend this to a friendBuy It!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this set!!!! Wish I would have purchased it years ago. Clothes come out so clean and it washes and dries very quickly. No complaints!
I would recommend this to a friendNot a fan and will go back to Whirlpool
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have stuck to my word when I stated I don’t want an LG. I let the sales guy talk me into LG saying they have the highest ratings. There are features(soaking, spin/rinse only, etc) my Whirlpool had that the LG is missing. The washer often become unbalanced struggling handling loads I have been washing together for years. The washer and dryer have more presetting than giving the freedom to set each one as you please. The bottoms are the screen are not easy to push when wanting the extra settings or to clean the washer. I do like the dryer more than the washer. I was changing my W/D area and was looking at stacking option due to needing more room for my new water heater. Because I dislike the tower so much, I know I won’t have it long. I have given it 8mths. Once it paid off, this tower will probably barely be 2yrs old when I go and buy a Whirlpool like I initially wanted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for sharing your experience with us. We understand your concern about the LG Wash Tower (WKE100HWA) model, especially with the missing features you appreciated in your previous Whirlpool model and the challenges with the washer becoming unbalanced. We also appreciate your feedback regarding the preset settings and the difficulty with the controls. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a first step, we recommend ensuring the washer is level, as an unbalanced machine can affect both performance and cycle times. You may want to check if the load size is evenly distributed to help the washer perform better. Additionally, the washer has a "Spin Only" cycle that can help with balancing smaller or delicate loads. For more help, you may visit https://www.lg.com/us/support/help-library/front-load-washer-troubleshooting-a-ueub-error-code--20151504643089.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting and exploring options to improve your washing experience. We’re committed to making sure you're fully supported and helping you get the best out of your LG washer. ^Juvy
This thing is smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that the dryer knows exactly which setting it needs to be on based on what settings I selected for the wash cycle, and getting alerts on the phone when it's done really help me not forget about my laundry!
I would recommend this to a friend- Pros mentioned:Ease of use
Washer/dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Easy to use. Clothing and sheets smell and look good
I would recommend this to a friend Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer/dryer. It works so good. Better then any washer/dryer that I've ever used. One downfall is you should be able to connect it do a phone or mobile device and I cannot get it to connect to any device to the app. But otherwise no complaints
I would recommend this to a friendLG tower-Nice Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. One drawback is Dryer having issue and clothes are not getting dried.We saw D90 error, tried calling Geek Squad but no one answered my call even after 30 minutes.Tried multiple times reaching Greek Squad. Finally, fixed this issue with local handyman and later we love this product.
I would recommend this to a friend- Pros mentioned:Overall performance
Laundry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product does what it's supposed to do love it
I would recommend this to a friend LG Washer Dryer Tower
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive design and awaiting to be installed and run
I would recommend this to a frienddamaged very time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unit is fine... but delivered 3 times and every time with damage. from HUGE bashed in sides to smaller dents. it is terrible that I still can't have one that looks like the one in the store! It works fine, but still has dents
I would recommend this to a friendBetter ergo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more convenient than typical stacked front load laundry units. Both doors opening the same direction and the washer and dryer controls being in the center are definitely worth it.
I would recommend this to a friend- Pros mentioned:Ease of use
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet. Easy to use. Doesn’t take long for a single wash.
I would recommend this to a friend Washer and dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the washer combo is good the insulation was not good. they put a hole in my door and door frame and scratch my floor. I have not hear from the claims department. so where do I stand? I am leaving for the South and need this taken car of NOW
I would recommend this to a friendLG Tower if Necessary!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our stacked LG washer tower, and the installers were prompt, professional, efficient. Would love side by sides, but our space won't allow. This is the best alternative we could find, and are really happy with the selection!
I would recommend this to a friend- Pros mentioned:Ease of use
Great Stackable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer dryer! Easy to use! Very quick!
I would recommend this to a friend Great stackable system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek operation with the controls in the middle since we have to have stacked washer and dryer in our house. The steam fresh is a great feature for quick touch ups. Love the WIFI connection and notifications.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product, Matthew. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn