Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$1,899.99
Save $1,000
Comp. Value: $2,899.99

Customer reviews

Rating 4.6 out of 5 stars with 2769 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,767 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Stackable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer dryer! Easy to use! Very quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stackable system

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek operation with the controls in the middle since we have to have stacked washer and dryer in our house. The steam fresh is a great feature for quick touch ups. Love the WIFI connection and notifications.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product, Matthew. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love the look

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the centralized controls and the ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect washtower

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m someone who loves “toys”. Never thought a washer/dryer would be one. Not only does washer & dryer talk to each other (dryer knows what option you used in washer) and both can text when they are finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newest LG pre-stacked washer and dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Cleans and drys clothes according to the node selected. Have not used the steam clean option with the dryer yet, but assume it would work as intended (need to purchase a separate kit for this option).

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Best Buy logistics is the worst!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea if this unit is any good, but, this review is about the Logistics team at Best Buy. After knowing we needed a 4 man team to get this installed, Best Buy continues to send 2 men. We've had the unit sitting in our garage for two weeks now. Even though the delivery team has requested that we need 4 people multiple times, I've made personal calls several times, they still can't get it right. We have confirmed each time the day before and they still show up with a 2 man team every time. This will be our 4th attempt at getting it right and another week to wait it out. This is ridiculous! I've really never seen anything like this. Stay away from Best Buy if you need installation.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it’s perfect it’s futuristic and I know it will last a lifetime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Money Spend

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got delivered on time. Excellent investment well money spend. The dryer light up inside when it's done drying, also both dryer and washer makes tones when it done. I love it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one tower

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement to the huge front load washer/dryer I had prior with most of the same features. I will say the rubber seal(?) on the washer is much easier to clean & dry then my former unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy customer!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this unit for 9 months now and haven’t experienced any issues. It’s a beautiful washer/dryer combo. Best on the market. Would definitely buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG smart front load washer and electric dryer

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer!!! I love that its energy star. My electric and water bills are reflecting less water and energy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Who Knew?

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying this LG Wash/Dry Tower, I had no idea how much I would use the steam in dryer. Love, love, love my new washer & dryer!! Use the dryer steam fresh cycle almost daily!! Great benefit!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every spin!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best prestacked units I have ever used. The delivery was amazing and the service was great - one of the best washers and dryers ever purchased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for short people but the software needs help

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that the controls are in the middle since I am on the shorter side. The only thing I will say is that they don't make it is easy to connect it to the app which is disappointing. I tried for a few hours to get it connected but it would only connect to my hotspot which is not ideal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate, it’s worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer combo is super space saving and works with super small loads and high capacity! I’m so glad I made this choice! It has bee. Worth every penny. Also, the customer service through geek squad is AMAZING!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man oh man, I got this bad boy on sale. 800 off was a flash sale, had 250 in rewards. Scored it for like 1.250. My wife has crowned me the cheapest guy she’s ever known. Awesome product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer & Dryers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer & dryer unit was ok; I had all sorts of problems trying to get both sets installed. The installation company and Best Buy have very bad communication it literally took over a month to get two units installed. Sad.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, BelyndaD. Thank you for sharing your experience with us. We understand your inquiry regarding the installation process and communication for your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. Your feedback is important, and we'd like to assist you further to ensure your laundry center is working perfectly for you.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Small capacity but great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, love it! Have encountered an issue twice with towels and sheets in washing machine. It is a little small on capacity and had difficulty getting up to speed on spin if items are too bulky(even when not overfilled). Resulting in soaking wet towels that need to be pulled out and redo spin cycle with half at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's that good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer dryer combo, using the LG app I receive notifications when it's done so I can do other stuff while washing clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Washer/Dryer Towel

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a few weeks, but seems to be working well.

    I would recommend this to a friend