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Customer Ratings & Reviews

$1,999.99
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Customer reviews

Rating 4.6 out of 5 stars with 2771 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,771 reviews
  • Cons mentioned:
    Dryer performance

    Rated 3 out of 5 stars

    Nice but not great unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit but it doesn’t completely dry the clothes unless you adjust the temperature and time. The washer is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! The washer is quiet and cleans our clothes really fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machines, great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machines are fabulous, and really appreciate the quick delivery by Best Buy! Delivered 2 days after ordering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase this today!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in Love with my washer and dryer. My clothes are cleaner than ever. This was a great investment. I would recommend it to anyone. LG is a great brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine I ever got does what it says and says what it does

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NJD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The units seem to be working well but are larger that the preceding unit, so we will not be able to close the door to help reduce the noise during use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there were more selections for wash cycle. I usually use "small load" because the "normal" load takes a long time. But the wash cycle itself is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor delivery and follow up Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy open box and don’t expect Best Buy to deliver when they say they will. Worst experience ever trying to get what I paid for. Then on top of waiting forever to get it delivered, after it was delivered, the drain hose was broken and sprayed water everywhere. Getting that repaired was another whole circus and wait. The system Best Buy used to track parts is not connected to their scheduling system, so even though the part arrived in a couple of days, the scheduling system kept canceling the appointment because it did not know the part was already delivered. Get it together Best Buy.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Glynn. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We appreciate your feedback and understand the importance of a smooth delivery and setup. You can contact Best Buy customer service at 888-237-8289 for assistance and solutions.

      While LG doesn’t handle third-party retailer logistics, we’re here to support you. If your unit’s drain hose is damaged, check the connection and ensure the replacement hose is securely attached to prevent leaks. For installation and maintenance guidance, visit: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. If you need further assistance or want to confirm your unit's operation, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    Great combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right price point. Washer spin cycle is very quiet. The size of the tower is the perfect fit for a laundry closet off the mastewr suite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer combo, does a great job and saving me money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer dryer unit. Also appreciated the great service we got from Best Buy from purchase through installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Queenie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this item for a gift to my granddaughter. I purchase the same for my household 2 years ago. My granddaughter loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer/dryer combo! Very happy with purchase and would highly recommend to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product with a frustrating drawback.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great about the product except for the dryer ending the cycle early when some contents are still damp. The dryer is “smart device” that adjusts the cycle time while it is running. More often then not, the cycle ends too early with some contents being more damp then others. Removing the dried items and rerunning the cycle does not work because the “smart device” reads the contents as dry already (when they are not) and ends the cycle after 1-2 min. It is a great product in all other aspects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG wash tower

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer ever! It is very efficient, the washer spins out a lot of the water and the dryer does not take very long to dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washtower!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used yet. Having a laundry room added. Almost ready for it. Ordering and delivery was great. Very professional! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laundry stack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stacked unit. All buttons in the middle- no reaching to the top like other independently stacked units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second LG

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used LG stackable units for years. We decided to update to the new model and handed down the old units that are still going strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well (washer & dryer), very quiet, lots of operational options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect washer and dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite sound and perfect quality. The look and performance is excellent

    I would recommend this to a friend