Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.
This summary was generated by AI based on customer reviews.
Buy LG appliances. They are the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stack and it is the best appliance I have. LG shines in appliances. This one works great for us.
I would recommend this to a friendSpace saving efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stacking for space savings. The app is also very handy to let you know how much time is left.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn
GREAT WASHER & DRYER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Can’t Complain Whatsoever Forsure! Great All Around !
I would recommend this to a friendLG wash tower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer and drying, would recommend to friends
I would recommend this to a friendPerfect height
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A definite space saver and I love the fact that all of the controls are centrally located at the perfect height. No more step ladders!
I would recommend this to a friendVery nice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. It was a great addition to our new home. Only complaint is you cannot log into it remotely under 5k mg. A disappointment.
I would recommend this to a friendCleans good, not space saving
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the washer & dryer, cleans well. However doesn't save much space in depth, sticks out a foot from the wall due to the dryer venting. Takes longer to wash than a regular washer.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer and dryer. Highly recommend this product.
I would recommend this to a friendThe developer understood the assignment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this set...no complaints. Quiet and efficient
I would recommend this to a friendHot Water Malfunction of Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I decided to splurge on this item and paid for the installation and haul away costs. After the team left, we did a few loads of laundry, one load of which included delicate sweaters which were one of a kind. We placed the load on delicate and the coldest water setting and after the load finished, we opened up the unit and it was steaming hot and almost too hot to touch. ALL OF OUR SWEATERS SHRUNK - which we cannot replace and were very expensive. We attempted to do a few more loads and this same problem occurred. After researching online it seemed to be either an issue with the unit or a hook-up issue. After having Best Buy come out again, it did not seem like a hook-up issue, but a malfunction with the unit. For a $2k washer, I do not expect this to happen and am very unhappy with the quality control of LG. Be aware before you wash delicates after receiving your unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG Washer (WKE100HWA) model. We regret the inconvenience and frustration you have experienced with your unit.
We understand how distressing it must have been to find your delicate sweaters shrunk after using the washer. We strive to provide products that deliver exceptional performance and care for your garments, and unfortunately, we have fallen short in this instance. Please visit the following links related to the issue you've faced: https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues-CT10000012-20150721004117 and https://www.lg.com/us/support/help-library/no-hot-or-cold-water-supply-CT00000305-20150985980877. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
- Pros mentioned:Overall performance
The Loudest Ever Made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this is a nice looking piece of equipment and so cool not to have to stand on something to operate, it is by far the loudest washer I have ever heard in my life. The dryer sounds like a normal dryer but the sound of the washer is more than I can take. Now I have to figure out how to get it back to the store. Was not expecting a $2,000 piece of equipment to sound like construction going on in the house!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Sleek, digital, and works well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this LG washer/dryer tower 2 weeks but I love it. The controls are all touch / digital. No knobs! Very sleek.
I would recommend this to a friendWasher Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work as expected. You might need to clean and dry the floor after removing the previous one, before installing the new one.
I would recommend this to a friendGreat washer dryer duo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installment was efficient and quick!!
I would recommend this to a friendIt fits!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact and fits in our space. Clothes smell fresher! We used the side vent option (extra cost).
I would recommend this to a friendPerfect all in one.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly good washer/dryer! Nice to finally have clothes dry as opposed to others that sense they are dry when they aren’t.
I would recommend this to a friendMy new Green
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, best washer and dryer, high electric economy.
I would recommend this to a friendHIGHLY RECC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was GREAT and machine is functioning well. Highly recommend. Luis and Orlando were incredible at setting it ip
I would recommend this to a friendGreat Buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer set is pure perfection! With all it's features, it's fantastic!
I would recommend this to a friendBest buy Survey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. Quality product sleek, drivers were great!
I would recommend this to a friend