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Customer Ratings & Reviews

  • Front. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Angle. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Left. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • The image features a large LG washer and dryer combo, with a washer on top and a dryer below it. The washer has a large drum, and the dryer is also quite large. The appliances are placed next to each other, showcasing their size and functionality. The image is accompanied by a logo that reads "America's Most Reliable Line of Appliances," indicating that the LG brand is known for its reliability and quality.
  • The image features a washing machine and a dryer, both of which are part of the LG ThinQ Care system. The ThinQ Care system is designed to make your home run smarter by providing smart alerts and usage reports for your appliances. The image also shows a person holding a smartphone, which is likely being used to download the ThinQ Care app. The app provides information on how much detergent to use and alerts users when it's time for tub cleaning. Additionally, the app offers usage reports that track the number of cycles performed by the appliances.
  • Find the WashTowerTM that's right for you with electric or gas dryer LCD display WKE100 WKG101 WKEX200 WKGX201 WKEX300 WKGX301 4.5 Cu. Ft. Washer 4.5 Cu. Ft. Washer 5.0 Cu. Ft. Washer 7.4 Cu. Ft. Dryer 6 Cycles Allergiene Cycle Built-In Intelligence 7.4 Cu. Ft. Dryer 6 Cycles Allergiene Cycle Built-In Intelligence TurboWash"360 7.4 Cu. Ft. Dryer 12 Cycles Allergiene* Cycle Built-In Intelligence TurboWash"360 Turbo Steam Turbo Steam ezDispense
  • Alt View 11. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 12. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 13. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 14. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 15. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 16. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 17. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 18. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 19. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 20. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 21. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 22. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 23. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 24. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 25. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • Alt View 26. LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel.
  • LG brought to you by America's most reliable line of appliances. Did you know it can cost $300-$550 to repair an appliance? Nothing in life is risk-free, but it helps to buy brands you can trust. Shop LG - America's most reliable line of home appliances. Based on independent reliability surveys 2021-23 testing refrigerators, dishwashers, ranges, cooktops, electric wall ovens, OTR microwaves, washers, and dryers compared to competing manufacturers offering full appliance lines.
  • Control your fingertips - at the Best Buy Lab video 1 minutes 05 seconds
  • BBY Overview - LG: Innovation, Quality and Trust video 2 minutes 52 seconds
  • How to Prep for Electric Dryer Delivery and Install video 1 minutes 29 seconds
  • How to Measure for Your Washer and Dryer video 1 minutes 46 seconds
  • SmartThinQ Demo video 0 minutes 19 seconds
  • LG Washtower- Everything Within Reach video 1 minutes 34 seconds
  • LG Elevate Your Laundry Experience video 0 minutes 49 seconds
  • LG Advantage Washtower Cost Savings 30sec Video video 0 minutes 30 seconds
  • How to Prep for Washer Delivery and Installation video 1 minutes 37 seconds

LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

Model:
WKEX200HBA
SKU:
6420312
Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 2729 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,729 reviews

  • Wash Tower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect unit for our situation I love the control panel easy access for my wife

    I would recommend this to a friend

  • Wash&dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really pleasant dealing with Best Buy and professional thank you.

    I would recommend this to a friend

  • Best stack ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t believe I waited so long! Love this unit. Quiet and powerful!

    I would recommend this to a friend

  • Seamless design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far, spins the water out really well

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony LG

  • 2 thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The doors have to be semi slammed to close. Not sure if mine are defective for that or if it’s a design flaw

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

    I would recommend this to a friend

  • LG Stackable washer / dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased! We were fortunate to catch item on sale.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very quick to get the machine installed.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product, Gina. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Live laundry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo nice sooo nice just love doing my laundry at home

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

    I would recommend this to a friend

  • Leaking within 2 yrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started leaking with occasional use (as in 2 times a month) at 26 month mark, conviently so it not covered by BestBuy or LG. You can pay 450 for LG to fix it for you. Recommend trying other brands before buying this unit.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the leak on your LG WKEX200HBA WashTower after about 26 months of occasional use, and we appreciate how important a reliable washer is to your home routine. Leaks can often be caused by factors such as issues with the detergent dispenser, main door seal, drain pump filter, inlet hoses, or drain hose. As a helpful first step, please carefully inspect these areas for any visible signs of water or damage.

      For example, checking and cleaning the door gasket for trapped debris or buildup can often resolve minor leaks. Also, ensure all hoses are securely connected and not cracked or worn. You can find more detailed guidance on locating the leak in our LG support article on front load washer leaks.
      LG Washer – Why is My Front Load Washing Machine Leaking? - https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448

      We’d like to assist you further to explore solutions or service options available. Please send us a private message on social media @LGUSSupport so our team can support you directly. We’re here to help make sure your LG WashTower works well for you. —Renzo LG

  • Dryer does not dry but its beautiful.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tower with dryer is beautiful. It does not dry clothes. My first LG in 2016 was red and beautiful. It did not work very well til i turned off energy savings button. My second one in 2021...3 complete drying cycles with 2 tshirts, 2 pairs of lightweight sport pants, one kitchen towel, one zippered sport jacket, 1 long sleeve shirt. STILL NOT DRY. I COULD PUSH THIS DRYER OFF MY BALCONY RIGHT NOW but i wrote this instead. Beware!!!

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Exactly what we needed for the new space.

    I would recommend this to a friend

  • Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty awesome, we love having it in our home.

    I would recommend this to a friend

  • Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good machine, it’s hard to carry for installation

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

    I would recommend this to a friend

  • Stacked W/D

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and really like the integrated control panel.

    I would recommend this to a friend

  • BUYER BEWARE: Breakdowns and Misleading Warranty

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE: Broken within first year. Bought this seemingly top of the line drier in January and by October it had broken - no rhyme or reason just while doing some towels. BestBuy support directed me to LG as they do not help with any issues after 15 days relating to this product…. And LG while it says its under warranty will take a week for me to get service. Also important to note advertise “10 year warranty” is for a specific part, the actually warranty on the machine is 1 year which is deceptive marketing at best.

    This review is from LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Matt. Thank you for sharing your experience with the LG Washer (WKE100HWA) model. We understand your concern about a product that breaks within the first year, especially after expecting top-notch performance. We strive to provide high-quality products and exceptional services that exceed our customer's needs and expectations. We recommend reaching out to our support team directly to expedite the process. Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you further. Thank you for your understanding. ^Juvy LG

  • Great stackable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer stackable. Energy efficient.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Great Appliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG WashTower is great, so far. No problems at all

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Very beautifully made and sleek.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautifully made and sleek. So far do good. Only downside is the washer is very low to tge floor.

    I would recommend this to a friend

  • Great space saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features, app is useless and difficult to pair.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • I'm in Heaven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what the Appliance Doctor ordered !!!!

    I would recommend this to a friend
Page 120, Showing 2,381-2,400 of 2,729 reviews
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