Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dryer performance
Dryer not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my washer and dryer delivered the dryer is not working i mean i have to do laundry now i have to wait for someone to come and check this out very unhappy and disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Washtower. was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
Machine is EXTREMELY Clunky.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drum in the washer bangs around. I can’t imagine this thing will last. Even with only 5 towels evenly spaced out, this thing is loud. The machine is on a level ceramic tile floor. I will be looking for Best Buy to step up and offer options to replace with another model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jon. Thank you for sharing your experience with us. We understand how concerning it can be to hear loud banging noises from your LG Washer (WKEX200HBA) model, especially when the machine is properly leveled on a stable floor. We strive to provide high-quality products that exceed our customer's needs and expectations.
One troubleshooting step we recommend is to ensure the washer’s load is balanced, even with towels evenly spaced out. Sometimes, uneven weight distribution can cause noise. Additionally, check that the washer is installed correctly, and all transit bolts (if still in place) are removed. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If the noise persists, it could be a sign of an internal issue, and we’d be happy to assist further.
For more help, we recommend reaching out to us through private message on social media @LGUSSupport. We’ll guide you through further troubleshooting or help explore warranty or replacement options for your unit.
We appreciate your feedback and look forward to assisting you. ^Juvy
Flaws
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front panel on the washer did not work. We had to order a new one. There is a whole in the washer seal. We had to replace.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Wash Tower (WKEX200HBA model. We're sorry to hear about your issues with the front panel and the washer seal. We strive to provide high-quality products and a seamless experience for our customers. We have taken note of your concerns and will work diligently to address them and prevent similar issues in the future.
If there's anything else we can do to assist you, please reach out to us on social media at @LGUSSupport. ^Juvy
Delivered damaged….twice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I received as an open box in excellent condition was not noticeably damaged on the outlet showroom floor. However when it was delivered it was clearly damaged..appeared to be dropped. Called for service because of issue with drum of washer in spin cycle. Unable to repair it to factory specs. Requested an exchange and paid for brand new item. It was delivered today with major damage. Refused and returned waiting for another one. Regretting my purchase decision. Hope someone can deliver without damage!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and it works good and it was fit good in.
I would recommend this to a friendDented, but works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came dented. CS online said they couldnt offer me a discount because it was a customer pikcup and i would have to go to the actual store.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JessicaP. We appreciate you taking the time to share your experience with the LG Wash Tower (WKE100HWA) model. We're truly sorry to hear about the inconvenience caused by the dent upon receipt of your product.
We understand the frustration this may have caused, and we apologize for any inconvenience in the resolution process. Our team is committed to addressing this issue and ensuring that you receive the support you deserve. We recommend you to reach out Best Buy customer service 888-237-8289 in regards with the discount concern. To obtain more information on your LG unit, please check this link: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. If there's anything else we can do to assist you further, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. We hope to have the opportunity to restore your confidence in our product and service. ^Juvy
- Cons mentioned:Dryer performance
mmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned 2 of these, First one dryer not right, second one, water leaking into tub. did not purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Unacceptable!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have a zero star if there is one!! Do not recommend to purchase this at all! The whole laundry tower was shaking and moving while the laundry is washing and spinning!! Super loud noise! Very unsafe and damaged the wall and the floor! A 2K purchase is this kind of quality?! Very ANGRY and unacceptable!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate the time you committed in providing us with detailed and constructive feedback in regards to your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence WKEX200HBA. We care about the inconvenience you have experienced with your LG WashTower. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Junk Worst Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely 13 months out and it shows a vibration sensor code. Best buy says its my problem because i did not buy the warranty. Now i live very remotely and count on this machine or junk. Can't believe the man at customer service was so not helpful and rude. He showed be Fired!! They sell you junk and laugh in your face when it breaks
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We apologize for the inconvenience you are facing with your LG Wash Tower (WKEX200HBA) model and the negative experience you had with our customer service representative. We understand the frustration caused by the vibration sensor code issue and the lack of support from Best Buy regarding the warranty. We sincerely apologize for any inconvenience caused by the unhelpful and rude behavior of our representative. We take customer service seriously, and we appreciate your feedback. Rest assured, we will address this matter internally to prevent similar incidents from happening in the future. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Not delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell you if I like the product since the delivery has been canceled twice already. We are still waiting for it to be delivered.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jay. Thank you for sharing your experience with the LG Washer (WKEX200HWA) model. We understand your concern about dealing with multiple delivery cancellations, especially when you’re eager to start using your new appliance. We strive to provide exceptional services and ensure a smooth and seamless experience. To get the most accurate updates on your delivery, we recommend reaching out to Best Buy customer service at 888-237-8289. They should be able to provide you with the latest information regarding your order and help expedite the process.
If you have any other questions or need further assistance, please feel free to send us a private message on social media @LGUSSupport. Our team is here to help! We appreciate your patience. ^Juvy
Doesn’t clean!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HE washers don’t work. They don’t use enough water. If you want to ruin a good thing get the Government involved. They new water efficiency standards make it so I have to use pre soak and extra rinse just to have somewhat clean cloths. Get a comercial grade machine. They are less fancy just buttons and dials but they work and work well and they do it for years. I should have bought a Speedqueen or Maytag commercial machine. The dryer works fine but I am so aggravated by the washer and now I can’t return it. Take my advice and avoid all HE washers from all brands they all suck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
2 no-show for damage during delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washtower was damaged at the time of delivery. I called GeekSquad 3 times and stayed on the phone 30min-1h each time. Twice BestBuy scheduled replacement deliveries for me, I've made myself available from work each time, but both times it was a no-show. I was even promised a gift card, but so far it's been one month, I have a damaged washtower in my house and my old washer was hauled.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how the unit works. This has been the worst experience ever. The unit was suggested at an on site visit. The unit ends up not fitting into the space. The unit was removed with the delivery truck, yet I am still not getting a refund, and have a bogus appointment for retrieval of until scheduled for several weeks from original install/delivery date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the challenges you have encountered with your LG unit and the disappointing experience you have had. It's understandable that not knowing how the unit works and finding out that it does not fit into the space can be frustrating and disheartening.
We apologize for any inconvenience caused by the suggestion of the unit during the on-site visit and the subsequent issues with its fit and removal. Your feedback is important to us, and we will work to ensure that such situations are addressed and resolved promptly to prevent similar occurrences in the future.
We understand your concerns about not receiving a refund and the delay in scheduling a retrieval appointment for the unit. We apologize for any confusion or frustration this may have caused you. Rest assured, we will investigate the matter further and strive to expedite the resolution process to provide you with the assistance and support you need.
If there is anything else we can do to assist you or if you have any additional concerns to address, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Do not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washers sensor broke within 2 weeks of purchase. Then it took them another 3 weeks to get the part in and send someone out to repair it. Having to spend money to wash our clothes at a laundromat was very inconvenient.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there!
We understand the issue you've experienced with the WKEX200HBA washer. It’s concerning to deal with repairs, especially so soon after purchase. We understand how important it is to have a reliable washer, and having to resort to a laundromat is certainly not ideal. For future reference, you may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078
Your feedback is valuable, and I encourage you to reach out to @LGUSSupport if you need further assistance or have any concerns moving forward. We appreciate your patience during this process, and we hope your washer is back to working order soon.
Thank you for sharing your experience. —Avril
Flooded my house
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken washer upon arrival and installation. Flooded my entire laundry room and living room. Required floors to be completely changed...still waiting on best buy to answer my claim.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sara. Thank you for leaving us a review of the LG Washer (WKE100HVA) model. We're sorry to hear about the broken washer that resulted in flooding and damage to your laundry and living rooms. We aim to offer good products that meet our customer's needs. We are taking your feedback seriously and working to resolve your claim quickly. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy
SAD BUT TRUE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This this is louder than my gf and shakes more than she shakes her head when were trying to figure out where to eat. I would not recommend it. It moved forward from the shaking so often that the dryer vent connection actually fell apart like my last relationship. Go with literally ANYTHING ELSE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mac. We're genuinely sorry to hear about the challenges you've faced with your LG Refrigerator. It's disheartening when a product doesn't meet your expectations, especially when it affects other appliances and household items. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand the frustration and inconvenience this has caused. If you have any further questions or need assistance with anything else, please don't hesitate to send us a private message via Facebook or Twitter @LGUSSupport. Thank you for bringing this to our attention. —Kai
The washing machine is terrible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine shakes very loudly during the spin cycle. It's so loud I heard it upstairs. The door opened at some point and water spilled out on the floor in ftont of the washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shaun. Thank you for taking the time to share your experience with us regarding your LG Washer (WKE100HVA) model. We understand that a loud and shaking washing machine during the spin cycle can be disruptive and concerning. Our machines are designed to provide efficient and effective cleaning while maintaining stability. It is clear that your experience does not align with our standards. Please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Door mis aligned and hard to close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this bec it was cheaper since it was returned by previous buyer. We were never explained the defects it came with since it was plastic wrapped when we found it. The door is mis-aligned and we have to lift it for it to fit and close. It also came with more scratches and dents which were never relayed to us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for taking the time to review the LG Washer (WKEX200HGA) model. We apologize for the inconvenience you've experienced with the misalignment of the door and the difficulty in closing it. We understand how frustrating it can be when a product does not meet your expectations, especially when it was purchased as a returned item.
We apologize for any miscommunication regarding the defects of the product. We strive to provide accurate information about the condition of our returned items. To address the issue with the misaligned door, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Have to drain every time I use it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, you have to drain it every time you use it otherwise it smells like a rotten egg. I am on city water to. Everytime I use it I drain about 40oz of water that did not get pumped out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Wash Tower (WKE100HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We appreciate your feedback and will use it to improve our product. We will investigate the issue further to determine the cause of this problem and find a solution to ensure that you can use the dispenser without the need for frequent draining.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Good machine, bad smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has smelled of mildew from day 1, still am trying to get it taken care of.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steven. Thank you for sharing your experience with us. We understand your concern about dealing with the mildew smell in your LG Washer (WKEX200HWA) model, especially when you’ve been trying to resolve it. We really want to provide you with high-quality products and make sure everything runs smoothly for you.
To tackle the odor, we suggest running a cleaning cycle with a cleaner made just for washers; it can really help get rid of any mold or mildew. Also, leaving the door open between washes is a great way to let the drum dry out, which can help prevent any future smells. If you need more assistance, check out https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Feel free to send us a private message on social media @LGUSSupport with your model number and any details, and our team will be happy to help you out to make sure we get this all sorted. ^Juvy