Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.
This summary was generated by AI based on customer reviews.
Broken washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is already broken. We’ve had it for less than a month.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit is not working properly. Please contact our Customer Support via direct message at Facebook and Twitter so we can better investigate and assist you with a resolution.^Venette
mmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned 2 of these, First one dryer not right, second one, water leaking into tub. did not purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Lg washer/dryer unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but too temperamental for me. And the dryer didn't heat up. And all i want to do is wash my clothes. I prefer knobs and dials, more reliable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product experience feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Best by very bad to buy from
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get my purchase No reschedule my delivery to jam 25 /2023 It so ridiculous
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi,To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Vanessa
Came with a bad water pump!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First day delivered the washer filled with water and won't drain.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Worst delivery ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could 0 stars I would, it is officially my 5th delivery and every appliance has been damaged
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about your experience with the delivery. If you need any assistance with your LG product, send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Very short dryer cord
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer cord is too short. This stackable is useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time for leaving us a review in regards to this 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence in Candy Apple Red. Your suggestion of how to improve the customer experience is very helpful. We assure you that your review is considered and does not go unnoticed. We will surely pass on your feedback to the rest of our team. ~Anthony
Unsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service, machine was faulty! Not worth the hassle. Never buying a major appliance from Best Buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Scratched washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my washing machine scratched in the upper corner and I have not reported it ... they should have more communication in the delivery of the products they send
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope it is a nice item BUT, I have not received it yet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Chad. Thank you for taking the time and effort to leave us feedback. We apologize for any delay in receiving your item. We recommend reaching out to the BestBuy Customer Care Team to get the status of your unit. ^ Dan
Sucky service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucky service..... Do not recommend purchasing from best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Worst ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. Bought the stuff Carried them home with 3 people and they are defective. The. Took almost 2 weeks for full refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad delivery planning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel this order due to best buy couldn't keep not one but 2 didn't delivery dates.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Bad dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed the product three times because dryer would dry clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Built-In Intelligence - White. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Not working as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working as expected. Extremely noisy dryer. We had to return it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Overall waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three attempts to deliver and install. Doesn't dryer and is completely ridiculous to operate. Waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item never worked. We reached out to the company many times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. ^Vanessa
Washer/Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy never installed it. Despite putting in many requests to have it installed, BestBuy never did it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item because it was not explained that I needed 2 electrical outlets for the unit
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Geek squad is horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it installed! Been trying for about a month
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette