Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
OK so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work great so far. Washer is capacious as is the drier. Both are surprisingly quiet.
I would recommend this to a friend- Pros mentioned:Noise level
Testing during trial
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The spin cycle doesn't work that well. Water seems not to drain. The machine is quite and the clothes come out clean. It's with the larger loads that it isn't working as well.
I would recommend this to a friend Professionalism
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was very fast, and professional since I contact them until they instal my washer and dryer. Thank you.
I would recommend this to a friend- Pros mentioned:Ease of use, Overall performance
Absolutely great washtower!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely wonderful appearance!!! Easy to use… Wi-Fi was tough to figure out but an awesome feature once connected… 5 out of 5!!!!
I would recommend this to a friend - Pros mentioned:Noise level
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so pleased with my new washer/dryer WashTower. The best thing is that it is so quiet. The entire purchase was a pleasant experience and on top of it all, the WashTower even was on sale. Initially, I wasn't going to get it before the end of February but approx. a week after purchasing it, I could schedule the delivery for the following week, 4 weeks earlier than expected. Everyone, from the salesperson to the people who delivered and installed the WashTower, was friendly and knowledgeable. Setting up the new WashTower didn't take longer than an hour. They took the old one out and even cleaned up after everything was finished. I certainly will go back to Best Buy for any other appliance.
I would recommend this to a friend - Pros mentioned:Ease of use
Can't Go Wrong with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When our unit broke I was frantic. We made the right choice with this one! Super easy install process, great capacity, quiet, and easy to use.
I would recommend this to a friend Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New WashTower works well and fits the space perfectly
I would recommend this to a friendMy review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service great sales department always whiling to help keep up the good work
I would recommend this to a friend- Pros mentioned:Ease of use, Overall performance
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tower! Not only is it cool looking, it works like a dream. So easy my husband is doing laundry! So far so great!
I would recommend this to a friend - Pros mentioned:Ease of use, Size
Great combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set up works great easy to use fits perfect in my space
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quieter than expected. Great modern look. Would buy again.
I would recommend this to a friend - Pros mentioned:Noise level
Best Bang for your Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t be happier with our wash tower! Quiet and love the app access. Convenient and provides so many specific settings for all types of washable items.
I would recommend this to a friend - Pros mentioned:Overall performance
Manager
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer. It has helped advanced my cleaning here at the job.
I would recommend this to a friend - Pros mentioned:Ease of use
LG washer tower
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good smart features and slim design. Easy to install
I would recommend this to a friend - Pros mentioned:Noise level
Powerful and quiet- love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m thrilled with getting this set. Super quiet and has so many wash/dry options to chose from. It’s huge- fit a king size quilt, shams and 2 other blankets. Clothes come out so clean and drier works amazing. No regrets. Highly recommend this set
I would recommend this to a friend washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome customer service love, fire, washer, and dryer
I would recommend this to a friend- Cons mentioned:Dryer performance
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the configuration, but that actual performance is very disappointing. It has only a few preset cycles, which cannot be modified. You can down load one cycle from a list in LG's app, but you can't customize it (and you can't see how it is setup until you download it and select it on the washer or dryer). Some specific's, the Normal dry is fixed at high and if you download a cycle that is set a medium your jeans and towels are not close to dry (even setting the dryer to very dry, I had to run the dryer on timed dry for 20 more minutes. Wash times are odd, for example at medium soil the wash time is 35 minutes, at medium/heavy the wash time was 31 minutes, and at heavy the wash time was 1 hour and 45 minutes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Buddha. Thank you for sharing your feedback with us. We understand your concern about the LG Wash Tower (WKE100HWA) model don’t meet your expectations, especially with limited preset cycles and difficulty customizing them for your needs. We also understand when drying settings don’t seem to align with the results you're expecting, like needing to run timed dry cycles for longer than anticipated. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For drying performance, make sure the dryer vent is clean and the load is balanced to help improve efficiency. Sometimes, larger or heavier items, like jeans and towels, can require extra drying time, especially on lower settings. If you haven't done so already, you could try manually adjusting the dry cycle to better suit the load size, though we understand it's inconvenient that some cycles can't be modified.
As for the wash times, they may vary depending on the soil level and the selected cycle. However, if you feel the cycle times are inconsistent or overly long, it may be worth reaching out to LG support to ensure the settings are optimized. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Feel free to reach out to us via private message on social media @LGUSSupport, and we’d be happy to assist you further and help improve your experience with this unit. ^Juvy
- Pros mentioned:Overall performance
Excellent piece of machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first LG washer and dryer machine, it has been two years ever since I’ve had it and they’re works awesome, so far so good and no issues whatsoever.
I would recommend this to a friend - Pros mentioned:Ease of use
Love this washing dryer combo!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing wash tower!!! Its so easy to use and gets everything nice clean and fresh smelling!
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Works for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Good fit. Efficient. Djrrhf ejejh hrhr3 hehdf
I would recommend this to a friend