Customer Ratings & Reviews

As of now, it has worked perfectly and is just the right size for our space. For those of us who don't have the space for a side-by-side washer/dryer, this product is superior to all other alternatives in the market. So-called "unitized" washer/dryer combos are much lower in capacity. The "stackable" options have the dryer controls on the top so they're difficult to reach. This product saves space and has both easy access to controls and high capacity. Good job. If it lasts at least 5 years this will be the perfect washer/dryer.

First impressions, this is just a beautiful set. Our previous set we got used from my son and while it worked fine, was just getting old and we thought we would splurge. Very happy we did. Oddly there are not that many options for stackable washers and dryers. Guess this set up is not as popular? Being stackable though, the set takes up so much less space, love that part. I also plan to build it into a wall, so this set up will work out very nice. Bestbuy delivered it free and took it downstairs into the basement. So glad they did, I sure would not want to do all that. The delivery person also went over some things, he seemed to know the unit. It comes all assembled. You just need to remove a couple shipping bolts, hook it up an it's ready to use. Of course the dryer has a water hook up, so I did need to get a splitter and extra hose, no big deal, I knew that. Has Worked almost perfectly from the start. While it has worked well, as I said it is almost perfect. The only small issue I have is the dryer. It is a smart dryer, so it decides when your clothes are dry. Seems like a good idea, and an energy saver, but I find that some times the clothes do not always all get completely dry. You can feel some to be slightly damp. Not wet, just very slightly damp. You can try running it again, but it will just decide the clothes are dry and be done. Maybe runs for a minute or so. I always turn the heat setting as far up a it goes, and can not see any other setting, so guess that is the tiny flaw in the dryer. Not terrible, just trying to be detailed. Also, I rarely use the refresh feature, think that is what they call it, with the water hook up for the dryer, so not sure how to use that. It's not easy to figure out. Small thing though. Only other concern is, if it ever breaks, how expensive it will be to fix. But when you get fancy stuff, I guess that is part of the deal? Fingers crossed I won't have any issues. Put plenty of loads through it so far and no problems. Overall, we do love this unit. It is beautiful and works great. Would recommend.

Pros: Holds large loads Controls in the center, easy to reach Quiet Cons: Only one - there is a drainage tube that has to be emptied after every use. It is located at the bottom of the tower. If you have mobility issues this could be a problem. You have to crouch on the floor to reach the drain. For us old folks this could be an issue. Seems there could be a better way... It’s a pain in the “A”!

Great washer and dryer combo. At first the dryer wasn’t getting enough and was taking 2 rounds of drying to dry but now it drys fast.

Love my new washtower! Works beautifully, fast, efficient. Read the manual, be aware that filter drawer bottom left corner of washed should be cleaned/drained every few weeks, and be sure to tighten drain and basket plugs well! We had a little flooding because was not done well. But not the machine's fault! Does a lot of laundry in a little space, great capacity, controls so easy to use. You'll love it!

This is a tower washer/drier with 5 washing options installed and a 6th that can be downloaded via the LG ThinQ app. I have not downloaded the app which gives the "rinse/spin" option that can be added via wifi. If selecting "normal" the washer will detect the weight of the clothing using AI to know how long it needs to wash for. For a full load, it's about a little over an hour without the prewash button being used. The AI helps when clothes are placed in the drier, as it will auto select a drying time for the clothes based on the AI from the washer. Other washing options include "heavy duty". "bedding", "delicates", and "speed wash". Bedding is only to be used when washing heavy covers per the instruction booklet. I have placed light weight sheets/pillow covers in the washer on "normal", and it takes less time compared to the bedding option. Delicates I have not used, but instructions note that it is for silks, dresses, or dress shirts. Speed wash is a godsend as it allows one to wash clothing within a 15 minute time frame. Very good for getting rid of new accidental stains or spills on clothing. Overall, an excellent washer. This is a high efficiency washer, and should use only liquid HE detergent although, pods work too, but only if you're using a full load. This washer saves water. Only complaint I have is removing stains from rags which do not seen to come out easily. Hopefully 5 years down the road it does not leak.

This is a nice set. Controls are set in the middle and easier to reach!! Big help for me. Isn't it always the case that you have your machine die and are in a panic to find a replacement? This set, which is all one and attached together was a nice choice. I loved my Maytag Duet and it made it to 10 years with no issues. I like American made, but due to availability of stackables, went with an LG. I really like that the controls are easier to reach, as other stackables, not one unit, are set at the top and for someone height challenged, it was always an issue. Nice and quiet, with controls that are simple to figure out. I am pleased with my quick decision!

I am so happy with this wash tower. It's quiet, efficient, looks GREAT in our mud room, and I love how it gives you an indicator of when something is off. Such as a small load, or you need to clean it! This is mine and my husbands first LG appliance and if they work as well as this, then when we finish remodeling our house I want to get all LG throughout the rest of the house!

I've only had this going on 2 weeks and so far its doing good.

The best washer and dryer wash tower you can buy for the money. If you’re looking for a space saving, high quality, reliable, and aesthetically pleasing unit then this is the one. If you just want something to wash your clothes and don’t care about anything else, this can do that too! However, this unit is SOO powerful for its size. Yes, it’s full size but it’s also moderately compact. We have done about a dozen loads and each load has been incredibly clean with no issues or quirks. There’s the “100” and “200” model (which is in the serial number), and we recommend the step-up. Why? Not because it’s the most expensive but rather it has some pretty sweet features. For example, there’s a turbo wash that really makes washing small loads or quick loads enticing. I find myself doing quick loads more than full loads, which also saves water and money. Secondly, the dryer has a steam feature that is absolutely incredible. I didn’t initially think it was worth it but if you need to freshen up some sheets, linens, light clothing, or anything before pre-ironing (or not) this feature will do you wonders. I could continue but I think this unit speaks for itself. For the price and what you get, including the control panel being centralized between the washer and dryer, it can’t be beat.

The item is very compact and provides excellent space saving. Ease of operation is very good. The dryer does not seem to dry clothing while on the delicate cycle. It dries very well on the bedding cycle. The need to drain water at the bottom of the washer after each wash is inconvenient. The delivery and set up was done in a professional way. Delivery gentlemen were superb. Overall, we really like the washer/dryer combo.

Looks good/works great. Good option for limited space or to expand space. Easy access through doors as well as easy to operate controls for both at mid-level.

Great customer service from salesperson Michael and both store managers. The unit was an out-of-box item that I purchased. I was not looking, but the price was right and I am extremely pleased with my purchase. I would highly recommend this unit and the Muncie store. This product surpassed my expectations with how efficient it is. I like the smart features that communicates load information from the washing machine to the dryer. I am looking forward to connecting to my home network to explore other smart features.

Love the design of the drawer and washer! Very contemporary! It perfectly match with our renovation style.Both machines work very quietly, which we appreciated a lot! The only thing you may need to consider is if it is easy to put in your laundry room. Our laundry room is in second floor, the installation specialists were fantastic, but it took them lots of efforts to put in.

I've had this purchase for past year and am very satisfied with it - multiple options available for washing AND drying and doesn't take up the space the previous wash/dryer I had before. The machine runs quietly and easy to clean. I would recommend it to a friend.

I give this beautiful LG washer/dryer tower 5 stars! Went to the store to buy Two front loads to stack.. saw this new machine and fell in love! I’d say it is a little elevated in cost but worth every penny in my opinion... It is one thousand times more efficient than my 10 y/old w/d combo unit I had.. I was drying before for 3-4 hours one load, now less than one hour and all dry! Can I also rave about the size capacity! My once large load is now a medium load and washes in 30 mins... definitely recommend for small spaces like condos or even if u want to save on the stacking up. It’s great having all the controls in the middle of the tower versus if you stack normal front loads your dryer controls are on top. This machine is extremely quiet even when washing bedding or work jeans. The only thing I would recommend is if you live on an upper floor like me make sure you tell nest buy to begin with so they can send 3-4 ppl for the delivery. It took 3 delivery attempts because we had lazy delivery men that refused to bring up to the third floor.. finally the third time is the charm and oh surprise these TWO men brought it up... that shows me the other delivery people were just plain lazy. Anyways besides my delivery experience this is 100 percent recommended!

Perfect for my laundry space— measurements provided in description were spot on. Easy to use controls with options for small loads, bedding, delicates and normal. Easily change temperature and spin cycle with the touch of a button. Large drum allows me to wash comforters, coats, and rugs and more. Uses very little eater and detergent to my surprise. Clothes come out clean and fresh.

I researched a lot of washers/dryers before my purchase. I knew that I needed a machine that would fit into its allotted space in my apartment, that would be front-loading (and energy-efficient), and that would look nice. This machine, though more expensive than others that I researched, meets my criteria. [For NYC apartments, where space is limited: measure the space where the machine will go, and then measure it again. Also, speak to a Best Buy rep about the dryer ventilation kit that will fit your space. The original ventilation tube hook-up on the back of the machine added 4-6 inches to the machine's depth, and I couldn't close the door to the washer/dryer closet. The installers had to return and use a different, narrower ventilation tube. The machine now fits perfectly in its space.] I am still getting used to the features/settings (like, can't I keep the machine's lights on for the entire time that I am unloading it?!?), but I already appreciate how much more comparative capacity it has and how much quieter it is than my old machine. One thing that is odd is the amount of lint build-up happening outside the lint trap on the inside bottom of the dryer door. I have to take a wet cloth to clean it up after the drying is done.

Very happy with our new LG WashTower. It is super quiet with no vibration. The design is excellent with all controls in the center of the unit and large wash/dry capacity considering the overall size. The quality seems very high. Hopefully long term reliability will be as well. It is our first LG product. Best Buy sales support and delivery service were very good.

The LG wash tower has all the bells and whistles and works amazingly. The capacity is excellent and the clean superior. Aside from the fact the washtower must be level or it moves would be the only real downside to it. The only reason I gave four stars is because of Best Buy and their pi** poor Customer Service, including corporate. The first unit I purchased and had flooded my home on its first test cycle. The replacement was finally delivered 12 days later after I spent hours trying to convince corporate that it shouldn’t cost me more to get a running washer and dryer comparable to the washtower I purchased. They literally left me without any way to do any laundry. Then they wanted to extort me and make me pay for a difference in the geek squad pricing since the model I purchased is open box and even though they had other open boxes which I was told were not able to be secured for me by corporate so I had to pay the difference. Finally, someone at corporate came to their senses, and my new washtower was delivered and installed. Spending close to 2k didn’t phase the folks, the Best Buy corporate but after consistently documenting and presenting them with cold hard facts, Best Buy reluctantly did replace my faulty wash tower and started a property damage claim. However, they still, want to avoid accountability and are trying to put everything over to LG. SMH.