Customer Ratings & Reviews

It's a little concerning when the instructions for the installation check for the dryer don't work. Even the "alternate instructions" on the website, and the THIRD alternate instructions on the phone don't work... At least with the types with dials and push buttons there's a bit more... well I don't want to say reliability, but - clearly something is not working the way it's meant to with this device. Otherwise, I needed new equipment and had a small space to work with plus I'm short, so regular stacking washer/dryers were an option but this has the controls in the middle so... Black Friday pricing was in my favor and it does seem to work well where I put it. We did have a problem with attaching hoses - if you're using the kind with 90 degree elbows so you can push it further back, I guess the "collar" is too shallow and it leaks. The standard rubber hoses fit, but I wish they actually had high efficiency burstproof 90 degree hoses that would work with this, for peace of mind and ability to nudge the tower back further in a shallow space. I've run a few loads so far. I'm 50/50 on this - it doesn't really save a lot of time compared to my old equipment, but the energy savings should be good, and it's a larger capacity (which I didn't strictly need but it's a nice bonus). The manual really leaves it up to the detergent manufacturers to tell you how much liquid to add, although there is a "max line" in the tray itself. The detergent bottle I had (Purex) doesn't really have clear lines so I'm kind of having to tinker a little. Just be aware of that when you're picking HE detergent to go with it. I have not tried the ThinQ app, partially because it's difficult to pair.

Both machines are quiet, attractive and so far very efficient at what they do.

Great machine love it easy to use . space saving looks great.

Beautiful green color that matches my cabinets. Works well with LG app. Like the reminders that the wash is done, tubs or screens need cleaning. Does a decent job of high efficiency wash, sometimes clothes don’t completely dry - have to bump to “more dry” setting.

The gentlemen who came to install were professional, kind and courteous. The washer and dryer was put to use immediately and is wonderful. It's quiet, efficient and takes up no space at all. Yet the load is large and the dryer is quick. What a great purchase!!! I would highly recommend any installation that Best Buy offers!!!

I really like the lg washtower. It saves a lot of space in my tiny laundry room. I now have room to add some extra storage cabinets. The delivery went very smooth. The guys came on time, set it up in less than 20 minutes, gave a quick tutorial and were gone in about 30 minutes. The only thing that is a bit unfortunate is that the doors are not reversible. I couldn’t put it against the left wall due to not having enough space in front for the doors to open( I replaced an old top loader that didn’t need space in front of it) the washtower only fit on the right wall because there was a hallway in front of it that provides room for the doors to open but that means the doors will impede access to the before mentioned storage cabinet. Other than that issue it really is noisy. I have a small house with tile floors and it took some getting use to. If it was in a garage, or enclosed room or something it would be great, but I have gotten used to it enough to sleep through the spin cycle which sounds like a spaceship from a sci-fi movie. The controls are pretty easy to figure out. It’s all touch screen. Or you can get an app and connect it to your phone. All things considered I still like it and even bought one for my mom. Hers is in detached laundry room on her carport so she has no issues with the noise or the door position and if my 84 year old mother can figure out the controls any one can..

I love this set. It is quiet and the speed wash usually takes about 20 mins. The Best Buy sales person Tim in monroe was also a huge help in my buying this pair. I love love love the all around experience of the unit and the purchase interaction.

I am in love with our washer and dryer! So efficient - both in functionality and space. Sleek and attractive looking too. Have been using for a year now and have had no problems with them effectively cleaning and drying the many loads of laundry this mom of 3 has to keep up with!

My LG laundry center was delivered on Aug 1 and I have used it several times so far. I love this machine. The washer is super quiet and the dryer has minimal noise. The tub size offers a lot of room. I love the app feature that allows you to check the remaining time and the alerts to let you know when a cycle is done. This machine is great and I would recommend.

Very nice unit. We bought one for our Airbnb after using the one our son had. The units are full size but the overall unit if very compact and space efficient. The controls are very clear and simple so a great choice for our Airbnb. The quality is very good and both the washer and dryer are quiet. Very pleased.

Functions good, looks good and it’s smart. Alexa lets us know when cycles are finished. Only had for about a month but so far very pleased. Recommend

I am extremely happy with this purchase. The unit runs so quietly, and I greatly appreciate the "fast wash" option. The only issue I had was with the dryer vent. For a closet install, the vent is directly above the water lines which makes it impossible to use a space saver, slim rigid vent connector. Therefore required to use accordion tube which takes more space.

There was a dent in the 1st delivered appliance. The dryer made an awful noise. Best Buy was on top of the situation and another was delivered that works beautifully.

My wife love her LG Washer Dryer Combo. She is delighted with the ease of use and we appreciate the quietness of the units. The delivery and installation technicians were very cordial and knowledgeable.

I have a very small utility closet and this was by far the best option by any brand for being a stackable with the same capacity and less height, a control panel that is easily accessible for a stackable, and the most compact. The cleaning performance is great and the units are very quiet. While not necessary it is nice to be able to download different load options to the unit.

Great washer, dryer. very quiet. easy to use. Cleans very well. As good as any that we have had. has antimildew cleaning cycle. dryer lint screen is very well designed. can turn pleasant chime on or off. Note: in manual shows how to separate washer/dryer in case of repairs.

This thing has been amazing, zero issues, smart, quick and efficient. Being a tower, after I transfer to the dryer, I uust do a quick wipe down of the seal on the washer and leave the door cracked to let it dry out and have no issues with smell or mold. No leaks at all

I love my washer dryer combo. It is so quiet, the only time I have a louder wash was when I loaded it with tiny clothes and big clothes and made a louder noise but other than that it’s an amazing system and doesn’t take up much of the space in the wash room so perfect system.

We were needing to replace our washing/dryer set and found out about LG’s WashTower set. Having the control panel in the middle instead of on the top of each piece is very convenient. As they say, we have been able to toss the foot stool. I also enjoy the app that gives a lot of information about each unit and keeping up on maintenance. It has been a very nice addition to our home. If you are needing to conserve on space the WashTower is an excellent option. I would highly recommend this laundry system.

I love my new Washtower!! It handles big items and large loads like a champ! I especially enjoy having the Quick Wash with Power Wash. my clothes get nice and clean and the cycle is done in under 30 min!!