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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2726 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,726 reviews
  • Pros mentioned:
    Space saving

    Rated 4 out of 5 stars

    Good space saver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only concern is that at some settings you can not use cold water. But other than that it is worth the money. It also saves a lot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I like that control is easy to reach very happy with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WashTower: A Space-Saving, Steam-Loving Laundry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower with steam and built-in intelligence is a game-changer for laundry. Its space-saving design, steam function, and AI technology make it a standout appliance. The steam feature effectively removes wrinkles and odors, while the built-in intelligence adjusts settings for optimal results. The user-friendly control panel, remote monitoring, and app integration make laundry day a breeze. Highly recommended for a better laundry experience.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this washer and dryer. They are extremely quiet compared to my old one. The option to start a load through Wi-Fi is amazing ! Best washer and dryer I’ve owned.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the LG washtower! I’m still learning since the one I had was 15+ years old. There are so many different ways you can adjust the standard cycles for your needs. It’s much quieter than the one it replaced. Very happy with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didnt plan well to change to a stacked setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer were great. The design of them makes for a small profile but jusr as much capacity. What we didnt plan on is needing s much longer dryer cord and the vent draped halfway down the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg wash tower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good so far love the turbo cycle. Easy to clean the lent catcher. You can wash your comforter and pillow cases. A little difficult installing but that’s because we have a small space. Other than that great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Exellent price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed space saving as I was remodeling my Laundry Room to add a 1/2 bath. This does the job well. Best Buy matched the price I had from another store and gave me free installation which was a HUGE plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this machine. Quiet and easy to use. Also quite handsome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always satisfying to get appliances from Best Buy great prices and service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG-4-5-cu-ft-he-sm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, steam feature A+, easy to load and unload, controls in the middle of the appliance an excellent idea that truly help people not to tall.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Perfect Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way they are stacked together as 1 unit. It gave us so much more room and LG as the highest ratings in the industry!

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Great laundry setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great placement of the controls, very quiet. No shaking or rattling. The stacked washer and dryer give the room more space. Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg washer/dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of washer and dryer real easy to use and seem to wash well very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it the best laundry machines, I recommend this machines

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best buy ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my dream set! I can reach inside easily. My kids can help out by doing their own laundry and its user friendly to program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer & Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by Best Buy employees and I loved my new washer& dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Beautiful Appliance in Every Sense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wash Tower replaced a 13-year-old GE Space Saver, which functioned reliably over its life, but was very basic in its functionality and features. The LG, on the other hand, is futuristic in form and function. Throw your clothes in the washer, push a few buttons; take them out, throw them in the dryer (which automatically coordinates with the washer cycles); and wear clothes that never looked or felt better. What's more, because the combo is so much fun to use and the clothes come out so fresh and clean, you may actually look forward to doing your laundry. And don't forget to download the app, which keeps you posted as to when your clothes are ready and even gives you some remote control over the machine. Jetsons-like, indeed!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ricky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love coming to best buy, I actually get more For my money. Keep doing what you're doing and thank you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sold me a broken stackable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love my washer machine the only problem is I brought mine opened back thinking it was returned due to the dent on the right side so I’m checking it out it seems fine till I get it delivered and it rocks very loud on the spin cycle and that’s probably the real reason it was returned so I feel played and wish to get a replacement on you guys cause it doesn’t say on the open box product make lots of noise while washing

    I would recommend this to a friend