Customer Ratings & Reviews
- Model:
- WKE100HWA
- SKU:
- 10886261
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the first year. After that you start getting an unbalanced error. We have taken it apart and tried everything. It sucks now and takes hours to wash a load stopping and needing half the load removed to complete the wash. Its a waste of money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White. We understand your inquiry and we understand the concerns you have regarding the unbalanced errors you are encountering during your laundry cycles. We appreciate your feedback and the effort you have already put into managing the unit. To help the machine distribute the load effectively and prevent these errors, we recommend ensuring that the unit is perfectly level on a flat, solid floor and avoiding the mixing of very heavy items with very light items in a single load, as this helps the drum maintain a consistent balance during the high-speed spin. We are committed to assisting you in returning your WashTower to its optimal performance so that you can enjoy the efficiency and intelligence this model is designed to offer. Our team is ready to look into this further with you to provide a more permanent solution for your laundry needs.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
- Pros mentioned:Overall performance
A contemporary way to doing laundry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modernized stackable washer & dryer makes laundry time a fun time!
I would recommend this to a friend Great washer dryer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Was a little tricky to connect to wifi but I figured it out. We bought ours in the white color and it looks great. It connects to the LG app so it can be used remotely
I would recommend this to a friendMy Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Only thing is that I was not please on how long it took to get. Plus I had to reschedule again and wait longer. Because when the delivery person called and ask were I was at, told him it says I could have him put it in garage/or porch.
I would recommend this to a friendGreat washing stack
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ya, this washer and dryer is absolutely amazibg. Siper wfficiebt with your water. The washer can sense what you have in the bin and choose a program for you. The dryer is cery gentle to your clothes. This thing is just awesome.
I would recommend this to a friendSecond issue with best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded after the GE stackable debacle and purchased this model and was pleased at first it worked perfectly for a week then D90 error vent issues I called customer service lady was nice and gave me appointment one easter Sunday and nobody showed up or called. Make sure if pick this model you use the rigid vent kit it comes with. Throw old aluminum looking one out. The delivery guys are going to talk you into using old one but don’t. As of now I am still in limbo with half a wash tower. Oh it came damaged too.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your purchase of the LG Washer (WKE100HWA) model. We understand how important it is for our customers to have a seamless and reliable experience with our products. We aim to provide high-quality products and great customer service and ensure a smooth shopping experience. We appreciate your suggestion to use the rigid vent kit with the model. Your satisfaction is important to us; we want to make things right. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Dryer performance
Peeling Paint
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this washer/dryer tower for less than 2 years and paint is peeling and has some discoloration, potentially rust around the soap dispenser. No detergent has been left in the area to cause peeling. No harsh chemicals have been used to clean the machine. This is considered a cosmetic issue and neither Best Buy or LG will resolve this. LG sent me a link to a website form to “write a letter” to the LG president and I’ve not been contacted by a person. I did randomly receive a link to extend my warranty but I do not qualify and that would not help anyway if they feel this is cosmetic. I see this as a DEFECT. There should be no issues in such a short time. My previous washer/dryer tower that was at least 20 years old didn’t have rust or peeling paint. I’ve seen other customer complaints about paint peeling on these units often around the door. It makes me wonder if warmth from the hot water is melting the paint. This all needs to be addressed! Additionally, the dryer does not 100% dry my clothes. The setting needs to be on high to get close to dry. I often let my clothes air dry after each load before putting them away. I would not recommend!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janette. Thank you for sharing your detailed feedback regarding your LG Washer (WKEX200HWA) model. We understand your concern about the peeling paint, discoloration, and issues with drying performance, especially given the short time frame and your prior positive experience with similar appliances. We aim to offer top-notch products that exceed our customer's needs. For the peeling paint and possible rust, it's crucial to keep the area around the soap dispenser dry and not too wet. Even if you didn't use harsh chemicals, being around moisture for a long time can still cause cosmetic problems. Please inspect the machine for any trapped moisture or residue causing these issues. Regarding the drying performance, try running a clean cycle on the dryer to remove any build-up affecting its efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. If you need further assistance, please reach out to us on social media @LGUSSupport. We're committed to assisting you and ensuring that your experience with our products meets your expectations. ^Juvy
The best upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed. Perfect addition to my bathroom remodel. Extremely happy with the color, the settings, the WiFi capable, and the alerts on my phone. Easy setup! I enjoy doing laundry now, lol.
I would recommend this to a friendSo great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Only bad part was I wasn’t told I needed a 110 outlet for the washer nearby, so I had to have one installed after the installation of the washer and dryer.
No, I would not recommend this to a friendReview on LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and modern for our home. Isn't loud either compared to other washers. Do love the little reminders/notifications it sends as well via app.
I would recommend this to a friendMajor upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently retired a 20 year old stackable GE washer/dryer. Purchasing the stackable LG is the best decision of the summer.
I would recommend this to a friendBest investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE! Easy to install me and my brother did it within an hour. Worked wonderfully! Dryer need more timing depending on the thickness/heaviness of the clothing.
I would recommend this to a friendLg stackable washer and dryer review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and makes my clothes clean and fresh. Love the touch screen design and how it has a spot on the bottom to drain the water for the washer. Makes it easily accessible.
I would recommend this to a friendVery nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great washer and dryer combo. It was a little hard to set up as this is our first appliance purchase.
I would recommend this to a friendfinally some good washer dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good ,works well, and fast! Also notifies you when you download the app and keeps track of when you need to clean out the filter and electrical use! And it lights up inside when activated.
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never thought a washer-dryer combo could be truly aesthetically appealing. Fast , silent and very realiable…fresh washer not ot mention the dryer is pretry qucik
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for your beautiful comments. We love it too! Thank you again for giving us the chance to serve you. ^Cris
Great Washer & Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washer & Dryer we’ve had it for about a year now with no issues. I do wish the draining plug was easier to access but overall would purchase again.
I would recommend this to a friendLG Washer Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales and service/installation in Portland and Augusta Maine Total Tech stores/guys were excellent. The W/D is one unit, all electronic, AI, and user friendly. Very happy with LG washer dryer unit.
I would recommend this to a friendHappy camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washing machine. Got a price that cannot be beat anywhere. I love the discounts and bottom line.
I would recommend this to a friendThe one washer/dryer to rule them all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing. Washes. Drys. Steams, has smart capabilities. And it’s stacked. Totally fixed our laundry room layout
I would recommend this to a friend