Customer Ratings & Reviews
- Model:
- WKE100HWA
- SKU:
- 6451042
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Second issue with best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded after the GE stackable debacle and purchased this model and was pleased at first it worked perfectly for a week then D90 error vent issues I called customer service lady was nice and gave me appointment one easter Sunday and nobody showed up or called. Make sure if pick this model you use the rigid vent kit it comes with. Throw old aluminum looking one out. The delivery guys are going to talk you into using old one but don’t. As of now I am still in limbo with half a wash tower. Oh it came damaged too.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your purchase of the LG Washer (WKE100HWA) model. We understand how important it is for our customers to have a seamless and reliable experience with our products. We aim to provide high-quality products and great customer service and ensure a smooth shopping experience. We appreciate your suggestion to use the rigid vent kit with the model. Your satisfaction is important to us; we want to make things right. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
LG ThinQ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer doesn’t drain completely the water when it’s done and the dryer doesn’t dry the clothes, it leaves them damp. Usually need 2 runs for it to dry them. No sure if it’s an installation problem or the machine itself.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
- Pros mentioned:Ease of use
Washer not working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my LG laundry tower 2 months ago, my dryer is working fine but since day one, the washer leaves the clothes dirty, not matter what setting I use or the amount of clothes is put in, there is not enough water getting into the drum for the wash cycle and the rinse cycle seems to be running dry with no water at all, it seems like the clothes are getting a little mist of water, spin and that is it, as a result the clothes are not clean and they are smelly when the wash cycle is done. I called Best Buy, they sent a technician and the technician referred me to the LG support, LG sent a technician and he said he doesn't see anything wrong despite the fact that my clothes are not getting clean. This unit is very beautiful and easy to use but the main function of a washing machine is washing and cleaning the clothes, this one is clearly not doing that for me, so if anyone is listening (Best Buy or LG), I just need this issue resolved, I would hate to get stuck with a 2K "dryer only" tower. Thanks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Size
Must haves vs sacrifices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the review for the product. The delivery and set up was awesome, thanks best buy! The washtower is the perfect size for my laundry closet (not even close to a room). The Pros: Compact Cleans and dries well Stainless steel drums Traps lint well in both machines. And Cons: Forget remote control UNLESS you touch and hold the remote button every single time. This stinks if your not home or didn't before you left and if the cycle ends and you want to maybe fluff it or add a rinse the remote cancels as soon as the cycle completes. You can't truly use the system without the app. The app doesn't let you change the water temp or spin on most settings. I have 2x washed clothes in temp too high bc the default setting took over. My adult sweaters/ clothes look like it was purchased from the kids section. Overall I find the washtower perfect for my small space and that is the only reason I "upgraded" from my previous front load washer and dryer. I have more room but more headaches with the new "smart" washtower is not without sacrifices. A remote start, preset before you leave the house and only for one cycle...NOT worth it if you don't have a small cramped space.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Damage During Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great for washing and the dryer is sub par. I’ve had the LG tower installed and the duct damaged during the installation. Since then I have 3 technicians come out to attempt to fix an issue with the dryer duct without any avail. I am now told I have to pay for the next visit. Long story short if the installation is without issue maybe things will be okay. If not, Best Buy may not be able to fix it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tierra. We appreciate you sharing your experience with the LG wash Tower (WKEX200HBA) model. We understand how challenging it can be to deal with installation issues and subsequent service attempts, especially when the dryer is not performing as expected. We strive to provide reliable, high-quality products that exceed our customer's needs. For duct damage and repair concerns, please reach out to Best Buy's customer service to address the situation, especially regarding the cost of future service visits. Explain the issues with the damaged duct and the previous repair attempts to seek a resolution. If you require further assistance with the dryer or have additional questions, feel free to reach out to us on social media @LGUSSupport. We're here to support you and ensure your appliances are functioning properly. ^Juvy
Not a fan and will go back to Whirlpool
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have stuck to my word when I stated I don’t want an LG. I let the sales guy talk me into LG saying they have the highest ratings. There are features(soaking, spin/rinse only, etc) my Whirlpool had that the LG is missing. The washer often become unbalanced struggling handling loads I have been washing together for years. The washer and dryer have more presetting than giving the freedom to set each one as you please. The bottoms are the screen are not easy to push when wanting the extra settings or to clean the washer. I do like the dryer more than the washer. I was changing my W/D area and was looking at stacking option due to needing more room for my new water heater. Because I dislike the tower so much, I know I won’t have it long. I have given it 8mths. Once it paid off, this tower will probably barely be 2yrs old when I go and buy a Whirlpool like I initially wanted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for sharing your experience with us. We understand your concern about the LG Wash Tower (WKE100HWA) model, especially with the missing features you appreciated in your previous Whirlpool model and the challenges with the washer becoming unbalanced. We also appreciate your feedback regarding the preset settings and the difficulty with the controls. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a first step, we recommend ensuring the washer is level, as an unbalanced machine can affect both performance and cycle times. You may want to check if the load size is evenly distributed to help the washer perform better. Additionally, the washer has a "Spin Only" cycle that can help with balancing smaller or delicate loads. For more help, you may visit https://www.lg.com/us/support/help-library/front-load-washer-troubleshooting-a-ueub-error-code--20151504643089.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting and exploring options to improve your washing experience. We’re committed to making sure you're fully supported and helping you get the best out of your LG washer. ^Juvy
- Pros mentioned:Overall performance
No to the tower, customer service excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit looked nice. Brought it home hooked it up. It ran well until it got to the spin cycle. Then it was violently shaking. I tried to rebalance the tower. But to no avail. And for some reason the dry did not get hot and did not dry like it should. I went back to Best Buy where I purchased the tower. The manager Sultan was awesome. I showed the video to him. He said that it should not do that. He gave me a few options. I chose to purchase a different set all together. So ultimately I was unhappy with the washer/dryer tower. But the customer service was excellent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christine. We are sorry to hear that you had a negative experience with your LG washer/dryer tower. It is never our intention to provide our customers with a product that does not meet their expectations. We appreciate your feedback and are glad to hear that the customer service you received was excellent. If you have further concerns about the LG products, you can reach us out via Facebook or X (Twitter) using @LGUSSupport, and we'll be more than happy to help you. ^Dan
- Cons mentioned:Installation
Check your outlets first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was a mission to install because it takes two plugs of different voltage. I have one plugged into an extension right now as I wait for an electrician to rewire my space… and pay $400 for that service. This wasn’t specified when I bought it, and clearly it was important. Also, the dryer isn’t drying thoroughly. Hoping that is going to improve. Will update after the electrician comes. The guys who brought and installed it were great though, and they did their best to keep us informe of all things.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susie. Thank you for sharing your experience with the LG Washer (WKEX200HWA) model. We understand your concern about encountering installation challenges, especially with different voltage requirements. Your feedback about the lack of specification is valuable, and we’ll make sure it’s noted for future improvements.
It’s great to hear that the delivery and installation team were helpful! Regarding the drying performance, if you haven't already, try cleaning the lint filter and ensuring proper ventilation, as these can affect drying efficiency.
Once your electrician has completed the work, we hope the performance improves. If you have any further questions or need assistance, please reach out via private message on social media @LGUSSupport. We're here to help.
Thank you for your understanding, and we hope everything works out smoothly. ^Juvy
Not happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second unit that we have owned. We gifted our first set to a young guy that worked for us when he purchased a new home, it was not quite 2 yrs old. Stopped at Best Buy and ordered another one, it came with the dryer damaged, I asked for another one. It was delivered, several weeks ago it started leaking out of the back corner while spinning. Called LG, had an absolutely horrid time making them understand we needed a service call, finally after speaking to 3 different people, a service call was set up. Service came and it was checked out, we were told that it had to do with a plug in the washer being like an overflow. We we still have water on a new floor every 3 or 4 loads. I loved my first wash tower, but am extremely UNHAPPY with the second one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your experience with the LG Wash Tower (WKE100HWA) model. We understand your concern about the ongoing issues, especially after having a positive experience with the first unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the leaking issue, it sounds like there might still be an issue with the plumbing or drainage system that wasn't fully addressed during the service call. We recommend checking the drain hose for any potential blockages and verifying that the washer is level to ensure it’s draining correctly. Additionally, if the leak is happening during the spin cycle, it might be worth checking the hose connections to ensure they are tight and secure. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking---1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore any additional solutions. We truly value your loyalty to LG and want to resolve this issue for you. ^Juvy
its not the product but the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is fine. nothing amazing but nothing to complain about either. the problem was getting to this point. I had another item purchased through the outlet that kept getting its delivery canceled. couldnt get a straight answer why and when i went back to the location to get answers, i saw the item back on the floor. Ultimately the experience was terrible and i tried really hard to buy from someone else but no one could deliver anywhere close to when best buy could deliver. what i learned was dont buy from their outlet unless you can bring it with you that day
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you took to share your feedback. We'll be more than happy to look into this, and assist you further. It would be our pleasure to assist you with your concern in a platform that allows us to have a back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. ^Danee
- Pros mentioned:Overall performance
The Loudest Ever Made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this is a nice looking piece of equipment and so cool not to have to stand on something to operate, it is by far the loudest washer I have ever heard in my life. The dryer sounds like a normal dryer but the sound of the washer is more than I can take. Now I have to figure out how to get it back to the store. Was not expecting a $2,000 piece of equipment to sound like construction going on in the house!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Mehhh wouldn’t buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: good cleaning and drying power. - sleek design - space saving design. Cons - VERY low the washer. At five feet I feel like it’s so low I have to crawl in to reach the clothes. -it’s stopped several times without finishing a spin cycle -often it won’t start when you touch start -can’t do a rinse only cycle
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Doesn't work right for long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke as soon as the 1 yr warranty ran out. Will cost minimum $400 to fix but could be more.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for reaching out about your LG Wash Tower (WKE100HWA) model. We understand the importance of having a washer and dryer that remain reliable beyond the first year, especially when you depend on them for everyday laundry needs.
When a unit stops working shortly after the warranty period, one helpful step is to perform a full power reset by unplugging the appliance or switching the breaker off for 30 seconds, then restoring power. This can help the control system reboot and may clear issues that prevent the cycle from starting or completing. More guidance here: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. We’d be glad to take a closer look and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help. ^Juvy
Hot Water Malfunction of Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I decided to splurge on this item and paid for the installation and haul away costs. After the team left, we did a few loads of laundry, one load of which included delicate sweaters which were one of a kind. We placed the load on delicate and the coldest water setting and after the load finished, we opened up the unit and it was steaming hot and almost too hot to touch. ALL OF OUR SWEATERS SHRUNK - which we cannot replace and were very expensive. We attempted to do a few more loads and this same problem occurred. After researching online it seemed to be either an issue with the unit or a hook-up issue. After having Best Buy come out again, it did not seem like a hook-up issue, but a malfunction with the unit. For a $2k washer, I do not expect this to happen and am very unhappy with the quality control of LG. Be aware before you wash delicates after receiving your unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG Washer (WKE100HWA) model. We regret the inconvenience and frustration you have experienced with your unit.
We understand how distressing it must have been to find your delicate sweaters shrunk after using the washer. We strive to provide products that deliver exceptional performance and care for your garments, and unfortunately, we have fallen short in this instance. Please visit the following links related to the issue you've faced: https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues-CT10000012-20150721004117 and https://www.lg.com/us/support/help-library/no-hot-or-cold-water-supply-CT00000305-20150985980877. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
They havent figured out the smart options quite ye
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt always understand how much is in the dryer so the smart dry feature doesnt work properly. Im currently running the dryer for the 10th time for a blanket that is still damp. The remote start option only works 1 time and then needs to be reset manually. The steam feature is pretty awful and cost extra for that feature. Great capacity for overall size
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience.^Vanessa
- Pros mentioned:Overall performance
Too much vibration and noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It vibrates too much which causes loud noise and unusual sound. We’re getting a replacement so we’re hoping that we just got a bad one. I still gave it 2 stars since I really like how it looks. Will definitely give it 5 stars if replacement lives up to our expectations.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience this caused. ^Vanessa
ThinQ doesn’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on sale in Spring and just finished laundry room remodel and installed the Wash Tower. Washer and dryer work good. Problem is the ThinQ app does not connect to the wash tower. Extremely limits functionality. Customer support has been lacking.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Leaking within 2 yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking with occasional use (as in 2 times a month) at 26 month mark, conviently so it not covered by BestBuy or LG. You can pay 450 for LG to fix it for you. Recommend trying other brands before buying this unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the leak on your LG WKEX200HBA WashTower after about 26 months of occasional use, and we appreciate how important a reliable washer is to your home routine. Leaks can often be caused by factors such as issues with the detergent dispenser, main door seal, drain pump filter, inlet hoses, or drain hose. As a helpful first step, please carefully inspect these areas for any visible signs of water or damage.
For example, checking and cleaning the door gasket for trapped debris or buildup can often resolve minor leaks. Also, ensure all hoses are securely connected and not cracked or worn. You can find more detailed guidance on locating the leak in our LG support article on front load washer leaks.
LG Washer – Why is My Front Load Washing Machine Leaking? - https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448
We’d like to assist you further to explore solutions or service options available. Please send us a private message on social media @LGUSSupport so our team can support you directly. We’re here to help make sure your LG WashTower works well for you. —Renzo
Good while it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer went out before 3 years. You cannot just replace the washing machine so you are stuck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for reaching out about your LG Wash Tower (WKEX200HGA) model. We understand how important it is for your appliance to remain reliable beyond just a few years of use. One helpful step to try is performing a power reset by unplugging the unit for 5 minutes and then plugging it back in to allow the system to recalibrate. Also, check that the washer is connected to a dedicated outlet without extension cords or surge protectors, as these can sometimes interfere with proper operation. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help directly. ^Juvy
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a small condo and thought this washer/dryer would be a perfect fit. I replaced my individual washer/dryer with this LG and was disappointed from the beginning. Im a tech guy and enjoy useing apps on my smartphone. I had this maching for 3mth and have yet to get it to connect the the LG ThinQ. This machine has limited wash cyles and not being able to download more cycles makes it even more limited. Washer is noise. I just hope will last 12 plus years like my last washer/dryer. Dont expect it though. Bad Purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette