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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 518 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 518 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG WM6500HWA 5 star machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been very happy with this washer. The laundry room floor is concrete, so no issues with vibration. Cycle times are reasonable for a front-loader. We have a bulky queen size comforter, no issues washing that. No issues getting clothes clean, even when we overload it. I use the fastest spin speed on towels, and it sqeezes most of the water out, so less time for the dryer. This is our second one, I had some small nails and stuff in my pocket, and something managed to get stuck between the drum and tub, and the tub cracked. Lesson learned, check your pockets, but that's any washer. We liked it enough to get the exact same model, so that's still five stars in my opinion. I have the app setup to send a notification when the cycle finishes.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    LG dryer Awesome Features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG dryer is amazing its quiet and also has awesome features and cute images you can download. Over all its been amazing! Ive had it for about a month and a half and so far its been Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stamp of Approval!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine!!! Very happy with my purchase. I reviewed so many front load washers and really did my homework before buying. Excellent product quality and I love the light so you can see. Just push the start button on wait a few seconds and then turn it off and the light will stay on for about 1 minute. It really helps seeing the laundry when taking it out to make sure you do miss a sock or something. I washed queen size comforter with any problem. Also towels and it seems to wash the clothes so much better than the Samsung I use to have which was crapola!! So happy I bought this LG washer!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great front load washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new LG washer. I love the features and ease of use. I didn’t give it a 5 because the rubber seal started to disintegrate after using it the new washer. Best Buy is replacing the washer so no worries there. If u r wondering if the washer will fit a California king- it won’t. But I washed a regular king sized comforter without any issues. I would recommend this washer

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. Thank you for reaching out and sharing your feedback for your LG High-Efficiency Smart Front Load Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai. LG

  • Rated 5 out of 5 stars

    Liked it so much, we bought it again!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been very happy with our slightly older version of this washer (so much so that visiting family bought the same), and when we recently moved, we decided to get the newer model. This washer and it's paired dryer are solid. We never have "front loader funk" which is so common with other models. The washer informs the dryer of the last load settings, so the dryer automatically suggests the proper cycle. They're connected to the internet via ThinQ so I get notifications on my phone when the load is complete. I love this feature as without it, I tend to forget I have laundry in progress until hours later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi-tech looks and great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our washer, it can be operated from the phone app, has multiple wash cycles and even steam options for deep clean and allergies. Totally recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been great! Love all of the features and it was a huge upgrade from my old washing machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer, it clean very good, I love the AI wash feature. Only down side it it can't wash heavy blankets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy makes it easy to do business. Seamless pickup at store. Levelled during install. No vibration or noise issues. This washer does an excellent job with delicates and bulk alike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I have ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I have ever had! Was a great deal ! Was open box deal and was very little damage to it, only one dent but price was awesome and employees were amazing helping me find one!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg is number 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Meets all expectations. Machine is very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart washer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine ever. I just hit the AI wash and it takes care of everything for me. I love how it will also remind me if anybody left clothes in after the cycle is done to prevent that old wet clothes smell

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer & dryer combo. They’re both very easy to use and quiet. Doesn’t shake at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of performance, the Washer delivers outstanding results every time. My clothes come out clean, fresh, and effectively rinsed, leaving no traces of detergent residue. Additionally, the spin cycle is powerful enough to significantly reduce drying time—a lifesaver for busy individuals like myself.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Stunning! An odd adjective for a washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient. Beautiful design. Many washing options.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washing made fun!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Todays technology and man power. It does all the thinking for you. Very efficient and quiet. Lets you know what's going on. Has a mobile app for more accessibility.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hopeful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine and working well brand new. Will see in 6 years which is all my maytags lasted! Appliance repair recommended this model so trying to be hopeful!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Turbo wash, very spacios

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my first LG electric washer, It only takes for you to spin to select which cycle you want to use. It is very fast, very spacious and looks very nice in my garage! It literally gives you an cycle options to wash: blankets, towels, delicates, all wash: all fabrics. Overall, it is very user friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Genius

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great and i am so happy to choose this lg machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy was great and easy to deal with was in a bind and the came through when i needed it

    I would recommend this to a friend