Customer Ratings & Reviews
- Model:
- DLEX7900BE
- SKU:
- 6329779
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 7.3 Cu. Ft. Smart Electric Dryer's overall performance, large capacity, and ease of use. Many appreciate the dual opening door and find the dryer operates quietly. The steam feature is also well-received, and users report that the dryer performs as expected.
This summary was generated by AI based on customer reviews.
Dryer needs to improve
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has been a little bit of a problem. Keep getting a message that the vent is 85% full. This is after we had the vent flushed. Takes a little longer to dry than I would like
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Wanted to love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to purchase this product. I wanted to like it, I really did. For some reason, the dryer didn’t dry anything fully. Had someone come out and tell me it was because the dryer was on eco mode. Turned that off and still did the same thing. Best Buy did offer me an exchange right away. I decided to exchange and go with a whirlpool.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alexandra. Thank you for taking the time to review the LG Dryer (DLEX7900BE) model. We appreciate your feedback, and we apologize for the inconvenience you have experienced with the drying performance.
We understand how important it is to have a reliable and efficient dryer, and we apologize for any frustration caused. Our team is constantly working to improve our products and ensure customer satisfaction.
We are glad to hear that Best Buy offered you an exchange, and we hope that your new Whirlpool dryer meets your expectations. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to assist you and provide any additional support you may need. ^Juvy
Very Disappointed and Frustrated!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work most of the time! Still waiting to have fixed Brand new dryer 5 loads went out and comes on for a load every once in awhile.. SMH bought a new dryer to end up back at washateria. Very Disappointed!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Rhonda! Thank you for sharing your experience with the DLEX7900BE dryer. We understand that you're facing issues with your new unit. It’s understandable to feel concern, especially after purchasing a brand-new appliance. We recommend checking the power supply and ensuring the dryer is properly plugged in. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898 If the problem persists, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. Your satisfaction is important to us, and we appreciate your patience. —Avril
Overpriced Bells and Whistles Doesn’t Dry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you love wet clothes, this is your dryer! Auto sensing “energy efficiency” technology leaves all our things wet. Steam feature upsell, leaves most fabrics a wrinkled mess. I just realized our 60 day extended return policy expired unfortunately. Do not buy this product. I got baited by LGs Consumer Report junk. This product is way over priced. Just buy a simple dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for contacting us regarding your concern about your LG - 7.3 Cu. Ft. Smart Electric Dryer. It would be our pleasure to delve deeper into the issues you are facing and what steps we can take to address them. We need to switch to a different platform in order to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the dryer. It will be our pleasure to assist you. ~Rita
The dryer does work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lint tray is poorly designed and has gaps at each end allowing dangerous lint accumulation. My electric bill has gone up significantly.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your concerns about the LG Dryer (DLEX7900BE) model. We understand how important it is for your dryer to operate efficiently and safely. It’s concerning to hear about the lint tray design and the potential risks associated with lint accumulation.
To address the issue, we recommend regularly inspecting and cleaning the lint trap, as well as the venting system, to ensure optimal airflow. If you’re experiencing increased electric bills, it could also be beneficial to check if the venting is clear and unobstructed.
Your feedback is essential, and we will pass your comments regarding the lint tray design to our product team for further evaluation. If you need additional assistance or have any questions, please send us a private message on social media @LGUSSupport. We’re here to help. ^Juvy
UPSET
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works ok .. very poorly made .. the delivery was atrocious... 3 weeks to get it. the credit card was opened when I first started the process., The first bill was due a week after it was delivered. 3 days I took off work .. ! REALLY SUCKS...! Paul
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your experience and providing feedback regarding your recent purchase of the LG Dryer (DLEX7900BE) model. We understand how important it is to receive your product promptly. We strive to provide our customers with a seamless and hassle-free experience, and it seems we missed the mark in your case. We value your feedback as it helps us identify areas for improvement. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport. ^Juvy
Noisy ..Bang, Bang
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is nice to look at but it made so much noise it was terrible bang, bang, bang. I could not stand it so sent it back. The defect may have been because it was open box and I have learnt never to buy open box appliances again too much headache Be warned if you buy Best Buy open Box customer service will not help you one bit with your purchase they will have you going around in circles
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LG does not honor their warrenty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare purchase and LG will not standby their warranty. This junk was delivered to my home in November and has not worked at all. I have call LG 25 plus times and always get some kind of stupid answer and they will not send a repair person.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AliceK. We're grateful for the time you took out of your day to write us feedback regarding on your LG Dryer (DLEX7900WE) model. We understand that your dryer has not been working since it was delivered in November, and we apologize for any inconvenience this has caused. We regret to hear that you have had difficulty getting the necessary support and assistance from our customer service team. We take your feedback seriously, and we will make sure to address this matter with our customer service team to ensure a better experience for our customers in the future. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you receive the level of service you rightfully deserve. ^Juvy
Throwing error code-off balance after a week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally made the jump and purchased this new washer/dryer set. The washer worked for about a week and now I can't even finish a load because it is always thrown off balance no matter what I wash. Geek Squad has been out twice to repair and it still isn't fixed. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Electric Dryer, This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Returned none functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took weeks of rude customer services - calls and 4 trip's to store before replacement received and it wasn't the same dryer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Toni. Thank you for sharing your experience with the LG Dryer (DLEX7900BE) model. We understand your concern about dealing with service issues and delays, especially when you receive a replacement that doesn't meet your expectations. We strive to offer top-notch products and exceptional service to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. If you are still facing issues with the replacement dryer or need additional support, please reach out to us on social media @LGUSSupport. We are here to assist you in resolving any remaining concerns and ensuring that you are satisfied with your appliance. ^Juvy
Best Buy = No Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the dryer is wonderful. However, I wouldn’t know. I’ve been waiting over a month for Best Buy to install. They scheduled twice in September and missed both appointments. Go to Home Depot for reliability.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We regret any inconvenience you've experience with your LG 7.3 Cu. Ft. Smart Electric Dryer with Steam and Sensor Dry. We recommend you contact their customer support for further assistance regarding the installation of your fridge. If you have any questions, please don't hesitate to contact us privately on Facebook or Twitter (@LGUSSupport). We remain committed to assisting you and thank you for your understanding. ^Sam
NO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst. Dryer. EVER. save the money, and buy a cheap no name set. Hasn't worked right since day one, and LG is quite literally the worst warranty company i've ever dealt with, and i had a hyundai in the early aughts. RUN RUN RUN to literally anything else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Tanisha
Warranty work not upheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not work from day one. After multiple calls and hours working with tech support, the problem was diagnosed as a faulty door sensor. No technician was available to fix, so we're going on 2 months past the purchase date without a working dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Dryer is loud.d
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is load! It looks nice but I would prefer my old dryer. Very disappointed!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. Thank you for sharing your experience with the LG Dryer (DLEX7900BE) model. We understand that noise levels can be a concern. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. One troubleshooting step you can try is checking if the dryer is properly leveled. An unbalanced dryer can create additional noise during operation. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. If the issue persists, we’re here to help!
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. Your satisfaction is important to us, and we appreciate your patience. ^Juvy
Damage goods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep sending me damage merchandise that I paid over $2,000 for and this was the second time so far so I’m waiting on the 3rd attempt after this I don’t think I’ll ever purchase any appliances again from here
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Phyllis, We are quite worried about your failure to acquire the services you sought. Please private message us your full name, address, model/serial numbers, and purchase date, and we will make this happen for you. Following that, we will conduct additional research and ensure that you receive the best possible resolution. Tanisha
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time we used the machine, our clothes had a disagreeable odor. Within 4 days of purchase, it stopped working entirely. Fortunately, we got a replacement machine and it works fine so far.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Michael! We've attached a link with more info regarding what may have been going wrong with your previous dryer, and we're disappointed to hear that you didn't get to enjoy the full LG experience! If you ever have any questions or concerns about an LG product, please be sure to reach out! https://www.lg.com/uk/support/product-support/troubleshoot/help-library/cs-CT00008370-20151352919032/ ^Ian
Nice dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine '’’ thanks for helping us installment on both machines.
I would recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being part of the LG family. ^CP
Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the older lgs. The dryer illuminated all the time when doe was open. Now you open door it stays on for 4 min and turns off. Dumbest feature ever!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
Still trying to hook up the awful dryer kit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people who came to install complained about the 20 minutes of work they were paid to do hooking up hoses. They didn't hook up the install kit that I paid for so I'm left to do that with much frustration.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Lg dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the dryer delivered but they didn’t install the water line and forgot to leave the dryer steam rack Then it stoped working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate you letting us know about this. We recommend that you get in contact with the partner retail Best Buy or with whoever you purchased it from to ensure that you are getting heard and taken care of in this sort of matter. ~Anthony