Customer Ratings & Reviews

Magic Jack was unbelievably inexpensive six years ago, and now might still be relatively inexpensive, if it worked. There is zero technical support and it does not work in my case, and I will return the item for refund to Best Buy.

I live deep in farm country and we dont have access to anything but satellite for internet and TV. The magic jack sucks and we have to depend on a phone source as cell service is all bu non existent. Very disappointed.

I was told that this would work for my fax machine when in fact it will not if you don't have a landline so I returned this item within a week of purchase, the phone part may work fine but that is not why I bought it

Didn't like it, dropped calls, couldn't make local calls and some people would hear static on their end. I went back to land line phone with Suddenlink.

we worked with tech help to resolve the fact that we couldn't get this unit to work and so we returned the unit to the store for a full refund, this was our second unit.

I have been using magicjack for 5 years and have used all 4 versions of the device.You need a high speed internet connection to use this device.The magicjack GO includes 1 year of phone service.After that it is $35 a year($3 a month).It also includes use of the magicjack app on your android or apple phone or tablet,as well as on an ipod touch or kindle fire hd.I use the magicjack app on my android phone and tablet and get free phone service wherever I have a WiFi connection. The magicjack app is ideal for mobile phone plans where you have limited talk minutes.It is also ideal for when you can't get a cellular signal but can get WiFi.If you get WiFi almost anywhere like I do, you can also use the app on a mobile phone with no phone plan at all and use it as a free WiFi phone.If traveling out of the country,you can call back to the U.S. or Canada for free with the app or device.Magicjack to magicjack calls are free worldwide. Unlike other free calling apps,the magicjack app allows you to connect with almost any landline or mobile phone in the U.S. or Canada for free,not just other people with the same app. I have the app set to use my home number so when someone calls my home number it also rings on my mobile phone and tablet as long as they are connected to WiFi. Many tablet/ipod touch owners are unaware they can use their device as a free WiFi phone.It works like a speaker phone and if you want a private conversation,just plug in earbuds/headphones as the mic will still pick up your voice.No special headset needed.I actually prefer to have longer conversations on my tablet with lightweight headphones for comfort as well as the microphone and speakers having better sound quality than a cellphone or cordless home phone. I use prepaid minutes on a tracfone android mobile phone for rare occasions when I am away from home and don't have access to a WiFi connection.My total phone bill for all phone services comes out to about $10 a month(magicjack and magicjack app for $3 a month and tracfone with minimal minutes for $7 a month).The more I use the magicjack app over WiFi,the more tracfone minutes I build up as any unused tracfone minutes carry over when I add a $20 tracfone card every 3 months.Very happy with magicjack and tracfone service as both have worked well for me for several years.

I had to pay to port my number and then the service was no good, so I wanted to cancel. I had to pay to port my number back again. I contacted them and they said I would get a refund. I never did.

Big savings on phone bill, but I can't get it to work. I followed the instructions over and over and to no avail no dial tone. I thought would be able to use as fax. Still working on resolution.

No one wants to have to change a phone number you've had for years and I believe that phone number is the one the person receives which could be very confusing to friends.

I returned after 3 weeks. Too many calls dropped. Could only talk for about 10 minutes before call dropped. Connection was poor. Switched back to Charter Spectrum.

Although it is cheaper than a regular telephone bill it is still too much when you think about it. You are paying for a free service. I decided to use google voice instead.

Cheap sometimes costs a lot, don't buy it. Customer service is only online, no phone number and after 10 hours of chatting my finger nails hurt and problems with constant beeping still exist

Connects fine, after a few minutes it drops calls. Added new modum and wifi. With no success. Unable to reach anyone at magic jack.

Unable to use to dial number needed, since it's a local toll number. Post purchase, I see it is in very fine print. Only needed for conference calls.

The price is good, not too hard to set up but quality is aweful, can't have a conversation on this line. Good thing it is only used for emergency.

The cable came with Magic jack was defective. I could not return the piece as i sent the product to out of country.

The device is defective and the company does not stand by their own product because it was purchased through Best Buy.

This is the third Magic Jack I ever bought, forget about telephone bills, it gives you a really good quality on calls, and you can buy minutes for long distance calls (international). If you call to a landline in Mexico you'll spend 1 cent per minute!!! Is a MUST buy item!

STAY CLEAR of this item. Not Best Buy's fault, but don't even try MagicJack. Too many bad things to report here!

This one has lot of volume issues - on conf calls it goes up and down and we loose hearing the full ocnversation