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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2240 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the GO VoIP Adapter, especially its ease of use, call quality, and price. Many customers are pleased with its performance and simple setup. However, some customers have reported issues with the caller ID and compatibility with certain internet services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,240 reviews
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Very good signals, less expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saves me a lot of money for using it to call canada. Signals are ok. My sister hears me well. Highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for people without land line

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to assist the medical defibrillator monitor and it worked great. Monitor stayed online.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Magic Jack for last 5 years and it has saved me tons of money on my phone bill. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed easily & works great. Saves me a lot of money compared to what I was paying to AT&T.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and it pays for itself once you take into account the first free year of service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves the purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Magic Jack resolved a problem I had after giving up my landline and going totally wireless. Ran into a snag with that when I changed cell providers and felt lost without a phone at all. For about $65 for the first year, Magic Jack is easy to use, connections are clear, and don't have to think about minutes, etc... The only drawback is the device base has to be relatively close to the plug-in connection, so not as portable as I imagined.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    1/15th of the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with voice quality the same as our former Comcast VoIP service and better features. What took us so long...?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply WOW.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and activation were very quick and simple. Ported my landline number over without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommended for anyone needing a land line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old model broke so had to purchase a new one. Easy to install one time payment includes 1 year activation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Affordable alternative for voip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, simple to use. Simple porting operation

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magicjack works just as advertised. Way cheaper than phone thru the cable company too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    magicJack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    magicJack is very good ...easy to use and will save us money on our telephone bills...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you travel this is fantastic, just use the app on your phone and dial away from europe, asia, wherever, and its a free call

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magic Jack is great. Service is inexpensive and easy to set up. I use it strictly for my fax and am very happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not working with my MAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to get this product to work. So far it only works with plugging in to the Router directly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big Disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly disappointed with the Magic Jack phone service. When I first purchase the device, I had to paid a $10 fee transfer to the phone number from Time Warner, and $11.75 fee for 911 call service. Then, I find out that I cannot transfer the phone number because I deactivated the phone service from Time Warner. So, I had to paid another $10 fee to change the phone number. After changing the phone number, the phone still didn't work. Magic Jack had very poor customer service, I spend a long time waiting on hold, and the representative I talked is a Indian person from India. The rep told me that the device is defective, and recommend me to return it to the Best Buy store for refund, and order a new one on the phone, and it will be shipped in a few days. I did what the sale rep told me to do and when I got the new device from the mail, the phone service still did not work. I called customer service, and I spend a long time on hold. The sales rep couldn't help me and I got no results. I got so aggravate, I decided to cancel the service and request a refund. I spoke to the customer service rep about it. She told me that they will refund the device, and but they will not refund the other fees that I had paid for. This aggravation cause me nothing hardship and headaches. DO NOT BUY this product, its not worth it. It's better off using a cellphone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 4 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Magic Jack to replace my home phone and it has been just as good as my previous landline

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my MagicJack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to connect to the internet. I love how inexpensive it is and I can communicate with my children

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good producr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a person who needs a land line. The extra are great without having to spen extra.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cheapest phone plan

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheapest landline phone. No other can beat the price. Has no technical issue and works perfectly.

    I would recommend this to a friend