Customer Ratings & Reviews

Hi Josh,

Thanks for leaving your review. We're very glad to hear you're pleased with the overall Metaverse experience, and we welcome you with open arms to the Meta Family!

We hope your overall Metaverse experience keeps getting better with time but we do notice you mention the casting being a little clunky, and we'd like to see if we can improve that in any way!

If you could please head over to Meta Store Support and open a ticket with the team. From there, the team will collect further details and if there's anything they can do to improve this for you, they'll happily do it.

Thanks again and have a great day!

Hi Bacus,

We understand that you are not satisfied with the battery life on your Quest 3S device and are having some connectivity issues with it. We appreciate you bringing this to our attention.

Please reach out to us at Meta Store Support, so that we can look into this issue closely and help you get sorted!

Chat soon!

Hi Maria,
Thank you for taking the time to leave your review, we are glad you are happy with your Meta Quest 3S and welcome to The Metaverse! Have a great day.

Hello there Mr. Bond!

Thanks for leaving a review on your new Meta Quest 3S!

While it may not be a top of the line spy gadget, it is perfect for exploring the Metaverse with us!

Along with the 3-Month Free Trial of Meta Horizon+, there are heaps of great titles to discover.

Hopefully Q makes the Meta Quest 3S's standard issue field equipment soon!

Hi Andy, thanks so much for leaving a review. We really appreciate it. We hope you enjoy your time in the Metaverse. Make sure to check out our great collection of games!

Hey there!

Thank you for the review.

We hope that you are having a fantastic time exploring the Metaverse, we are so glad you had a great time whilst purchasing!

Hi there,

Thank you so much for taking the time to leave a 5-star review on the Meta Quest 3S.

Your feedback has really made our day and we are thrilled to hear that you are enjoying the image quality of the Meta Quest 3S!

We wish you a continued great time in the amazing world of VR.

Hi LuisV

Thank you for the five star review! We agree that there's something for the whole family in the Metaverse. Games, videos, and unique experiences! We hope you continue having lots of fun Luis.

Hey GaryB!

Thanks for your feedback! We totally agree, virtual reality is really taking off and is starting to become extremely popular, we are delighted you're having a good experience and we hope to have your continuous support going forward!

Have a lovely rest of your day!

Hi there,

Thank you for your review and for sharing your experience with the Meta Quest 3S! We're glad to hear you find it fun to use.

We're sorry to hear that the comfort level wasn't what you expected, and that you're having trouble with running a lot of games. We want to make sure you're getting the best experience possible.

Meta Quest 3S has a split back strap and lens adjustment to help you achieve a comfortable fit and get the in-headset image clear and in focus.

If you're looking to improve the fit and comfort of your headset, the Meta Quest 3/3S Elite strap, Meta Quest 3/3S Elite strap with battery and KIWI design silicone facial cover for Meta Quest 3S are available in the Meta Store and at selected retailers.

If your Quest 3 is struggling to run games, first try basic troubleshooting like restarting the headset and ensuring all software is updated. If you're still having trouble, please don't hesitate to reach out to our dedicated Support Team via our official website.

We're always working to improve, so if there's anything specific you would love to see, we'd love to hear more about it!

Thanks again for taking the time to share your positive thoughts and look forward to keeping you impressed!

Hi there Ronald, Happy Birthday to your son! We hope that he had a wonderful day and enjoys his new adventure into the Metaverse!

Hey there,

Thank you so much for taking the time to share your experience with us regarding your recent Meta Quest 3S purchase.

We're delighted to hear that you're enjoying your new headset, and that you're enjoying using it for both gaming and entertainment.

Happy gaming!

Hi Christina,

Thank you for the wonderful review!

We hope you continue to enjoy the experience even more with a faster internet connectivity!

Hi Tradd,

Thank you for sharing! Your feedback is greatly appreciated, we hope to maintain your positive experience.

Have a lovely day!

Hey there CristinaT, thank you for your review!

Did you know that there's plenty of apps on the Meta Store for all the family? If you can sneak a gaming session, we recommend taking a little look.

If you find that your grandson's device aren't providing at least 12 months of fun and excitement, then we'd love to hear from you! You can contact us by heading to our webpage, then clicking 'Support'.

Also, you should take a look at your device's warranty period by searching ''Limited Warranty Meta Quest''.

Hi there Jeffrey! Thank you for the review!

We think it is amazing that you are able to unwind after long work days with the Quest 3s! It can be crazy to think how far technology has come and how escapism is right in front of your eyes, as opposed to further away with the TV!

Hey there,

We're delighted to hear that you've been having a great time with your Meta Quest 3S, and we're happy that you had a good experience in-store!

All the best!