Customer Ratings & Reviews
- Model:
- MHN-00001
- SKU:
- 6261393
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Durability
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Surface Go's portability, size, and lightweight design as significant advantages, frequently praising its ease of transport and convenient dimensions. Many appreciate the detachable keyboard and the device's battery life, while some found the performance satisfactory. However, limited RAM and storage were recurring criticisms, with some users suggesting that the software could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
OK if you just want to play games email.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but cannot store many picture unless you dump them in another program.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
While it's true images do tend to take up a lot of storage, we have some other storage options we think might be helpful for you. Check them out here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.
We hope you continue to enjoy all the Surface Go has to offer!
Cheers,
Jessica
Surface Customer Care
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works but I do not think it is worth the price I paid for the item.
No, I would not recommend this to a friendNice layout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for kids. It would be better if it would come with keyboards
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest feedback of the Surface Go. We're glad this has been the perfect device for your child! Did you know we have some great tips if you wish to utilize parental controls on your Windows 10 device? Check out how to easily set restrictions for your child here: https://support.microsoft.com/en-us/help/12439/microsoft-account-set-child-restrictions-windows-10-xbox-one.
Kind regards,
Jessica
Surface Customer Care
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son on February, had to send it in for repair on July. Microsoft ended up replacing the item for free. Geek Squad wanted to charge me over 100 dollars. That being said its an internet machine, not fun to use at all, cant really run games etc. So its a cheap tablet with some ok features, wouldn't recommend. Spend an extra couple of bucks and get the upgraded versions.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jose,
We sincerely appreciate you taking the time to leave your honest feedback about your recent experience with Surface Go. We're truly sorry to hear you had some difficulties with your Surface, and we're glad you were able to get a replacement. Our team would like to continue to assist you with your Surface Go. Please feel free to contact our support team here: https://aka.ms/AA4rbq6, at your earliest convenience.
We hope to hear from you soon!
Kindly,
Heather
Surface Customer Care
Not worth the purchase price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 2014 Surface Pro (which I truly preferred over the iPad) with this product, as I only used it for streaming. Facial recognition works perhaps every third time; for some reason opening "settings" closes running apps, will disconnect from the internet for no apparent reason...the list of gripes goes on and on. Unbelievably frustrating going from the older model to this new model. I understand I went for a cheaper option, but I am not asking very much of this piece of technology. It has gotten to the point where I'd rather through it against a rock for the satisfaction of watching it shatter than get my money back. The battery life is not terrible.
No, I would not recommend this to a friendCool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool for what it is. But I still like my Apple
I would recommend this to a friendToo small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good but is too small for a long day working
I would recommend this to a friendNot really worth your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift but the battery goes out fast even if your not using it. You must use the Microsoft store which doesn't have most of the Google or Apple apps. In my option it's best to get an iPad or a Samsung tablet and don't waste your money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Shelle,
Thank you for taking the time to reach out about difficulties you've been having with your Surface Go. To assist, we have some troubleshooting and additional resources we'd like to recommend trying. We have a great resource on to maximize the potential of your Surface battery here: https://aka.ms/AA4r434.
Surface Go also comes standard with Windows 10 in S mode, which is a security feature that only allows you to use apps from the Microsoft Store. If you would like to use additional apps that aren't in the Microsoft Store you will need to switch your Surface Go out of S mode, which you can learn how to do here: https://aka.ms/AA4rbqo.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
NO WORKING OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BROUGH TWO FOR CHIRSTMAS GIFTS, ONE IS ALREADY LOCKED OUT, CAN'T SEEM TO FIX. WHEN I ORDER THESE ITEMS, I WAS EXPECTING THE KEY BOARD TO COME WITH THEM. THIS IS MY SECOND BIG ORDER OF SURFACES, AND IT DID NOT COME OUT AS GOOD AS THE FIRST. SORRY NOT HAPPY BEST BUY.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear about your recent experience with Surface Go. We'd like to take the time to offer you some specialized care, as we are passionate about our customers having quality experiences with their devices. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1812311630196.
We are eager to hear from you soon.
Kindly,
Jessica
Surface Customer Care
Not a good tablet
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having used iPads and Android devices, the surface go doesn't provide the greatest tablet experience. I ended up having to go back and get the keyboard and trackpad to be able to use it. Money is better spent buying a cheap laptop or other tablet.
No, I would not recommend this to a friend- Cons mentioned:Ram
do not buy this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this surface model is not for anyone, my reasons are as follows 1. not enough RAM 2. not enough Hard Drive Space 3. right out of the box you have to upgrade to new Windows version
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for giving the Surface Go a try. We're sorry you weren't satisfied with your recent purchase of the Surface Go. If you haven't seen it already, we do offer a model of the Surface Go with more RAM and storage space. If you would like, we highly recommend checking it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-go-10-touch-screen-intel-pentium-gold-8gb-memory-128gb-storage-silver/6261397.p?skuId=6261397.
It's true that the Surface Go comes with Windows 10 in S mode, however if our customers would like to download Windows 10 Home Edition, it is free to do so at any time. We're glad that you were able to successfully transition to your preferred OS.
We hope that this has been helpful, and you are able to explore and love the Surface Go as much as we do!
Kind regards,
Jessica
Surface Customer Care
Nice to have a portable laptop, but just not this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, i's nice having a laptop I can take around with me. This one, however, is just not doing it for me. It's incredibly slow both on and off a network. Everything works fine just veeery slow.
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is really slow and mine had to be replaced within a month that I bought it. It had to do with the computer itself so I got another one but it’s a mess. I would consider buying a more common laptop like dell or Apple
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Rosie,
We appreciate you taking the time to reach out, and we're sorry to hear your're experiencing some obstacles with your Surface Go. We'd love to be of further assistance, and our support team is standing by to help. You can reach our team here: https://aka.ms/AA4rbq6. We look forward to hearing from you.
Best,
Heather
Surface Customer Care
What a nightmare!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a huge nightmare! Screens freezing. Locked login page, unable to get in. 4 crashes trying to play a video. PC had to be factory reset twice. I began to question my IT ability. I've had MANY electronics over the years. Never this picky! I was excited to buy this...MORE excited to return it!!! I do NOT recommend
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jim,
We're so sorry to hear about your recent experience with the Surface Go. We certainly expect more from our devices, and we hope we can make this right with you. Since these are such unusual issues, we have alerted our specialized care team, and created a unique case ID for you. We highly urge you to reach out via this link: aka.ms/SurfaceCare-us, and reference your number, 1808203750091.
We apologize for any inconvenience. We hope to hear from you soon.
Sincerely,
Jessica
Surface Customer Care
Probably good, but not what it appears to be.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look at the picture above. See the keyboard travel sleeve? That's the way they show it in the store also. But the product doesn't come with that and it adds about 50% more to the price. Went back right away.
No, I would not recommend this to a friendDo not link with Samsung phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Microsoft Surface Go. When it linked to my Samsung S7 my phone went haywire. All the apps were jumbled up and now my phone is super slow. I called Microsoft and they said it was a Samsung problem. I am returning the Surface after spending hours trying to rectify the problem. It's 2018 and I can't understand why these companies can't get their products 100% working with no glitches, yet put them out to market. Then the customer looses hours on customer service calls trying to get the product to work. Not me, no more support from me Mr. Gates, I'll have my money back.
No, I would not recommend this to a friendTerrible battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I immediately gave this away after using it for a few days. It’s good for taking notes but that’s about it. Battery barely held through 4 hour lectures
No, I would not recommend this to a friendPoor choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one time. Went through the time and pain to get it set up. Parked it and a few days later it would not start. Geek Squad could not start it either. Best part was the full refund, can't replace the time invested.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your experience with us. We're sorry to hear that you experienced some unusual difficulties with your Surface Go. We would be happy to take the time to hear a bit more about your experience to see how we may be of service in the future. We have alerted our team, and they are looking forward to chatting with you if you're interested. To share your feedback, please respond by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1901224580202.
Kind regards,
Jessica
Surface Customer Care
Not happy with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has given me problems since the get go. Doesn't let me to download antivirus, less than 20 days after buying it is already giving me messages of low disk space. And so many more issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing some difficulties with your recent purchase of the Surface Go. We have alerted our specialized care team to give you personalized assistance. We highly encourage you to reach out via this link: aka.ms/SurfaceCare-us, and file a ticket using your unique reference ID: 1809107630105.
We look forward to hearing from you soon!
Kindly,
Jessica
Surface Customer Care
Very Very Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Slow machine. There is not much to do with this tablet since the processor is supremely under powered for any day to day browsing tasks. In comparison, an older iPad performed a lot better for half the price. Would not recommend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to let us know about your recent experience with Surface Go. We're sorry to hear you're experiencing some slowness with your device. We have alerted our specialized care team, and they are prepared to offer you assistance. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf:1812201640185.
Your feedback is valuable to us. Please know we are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care