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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 910 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 910 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Got this for my mom, she loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a really good product, I wouldn’t suggest it if you wanted a computer to play games/perform complex rendering/video editing but as an everyday user this is great for using various office products/browing the internet/emails. It’s lightweight and looks pretty sleek, with the solid state everything load very quickly which is a plus. Overall my mom loved the product but wished there were a few more USB slots. If you have a couple peripherals (mice/external harddrives for example) you may struggle to have a couple connected at the same time unless they connect through bluetooth

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review! We are happy to hear your mom is enjoying the device. To increase her peripheral options, check out the Surface Dock. It will provide 4 additional USB ports, 2 additional mini display ports to connect to a monitor, and 1 Gigabit Ethernet port.

      Hope this helps,

      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Best Surface Pro yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Surface Pro with i5 7300U and 8 GB RAM is a great value for performance. It works well for data crunching then on past models. I think is more than enough for most of the daily needs. For extra space, an external SSD would be the most affordable and practical solution.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet for any artist ......easy to use, light and holds a good charge. Recommend using both the keyboard/cover and purchasing the Microsoft higher-end pen.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great hybrid computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect mix of laptop and tablet. It switches seamlessly between the laptop setup and then flipping to the tablet. Ultimate in versatility and extremely lightweight!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it, works great for me to edit video. Easy to use and very fast. I also got the keyboard, it was easy to setup, light weight, exactly what I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Best computer for work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best PC I have used for work. Can detach keyboard and bring to the field with ease. Runs graphical programs with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Awesome computer for work or home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro has now become my primary work computer. The speed, screen quality and battery life are unmatched from my previous computers. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacing my original Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a slow learner & still figuring out what all this new Pro will do. I loved the original and this one seems to do a fair amount more. One big difference for me is this baby doesn't seem to get hot. I'm looking forward to getting more familiar with it as I go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Excellent student computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and carry to class. Light weight and has all the Microsoft products using a download program. Keyboard on PC attached easily and works great. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent blend of tablet and laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro, i5, 256g memory, along with the Microsoft Keyboard, to use for work and entertainment. I went with it because it has full fledged access to the MS Office programs, which I use quite a bit. It does the job very well. But, its no iPad Pro. I had been using my older iPad for presentations, and to muddle through some basic word processing, and it was getting slow. This is faster than that, but compared to the ipad Pro, it takes longer to start up, and is clunkier to use. I find myself checking my email and facebook on my phone, because it goes smoother and faster. The touchscreen works great, the battery life is good, and it does everything that I need it to do (so far), but its not very sexy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Greg,

      We're sorry to hear that the Surface Pro has fallen short for you, and wasn't quite physically alluring enough. Regardless, we do really appreciate you taking the time to leave a review and give your opinion to others interested in the product.

      We do read every review we receive here, and this is all feedback this is great for us to know. We're going to pass all of this information along to our team, but if you would like any support with your Surface Pro being on the slow side, please reach out to us at [email protected], and we can help you out!

      Kindly,

      Victoria,
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it just wish the screen was bigger. It works great overall and is super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent Mid Level Machin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device and it works well. However, I have decided to do more intense things so I returned it for the I7, 256gb hard drive, 8gb ram.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you found the perfect fit with the Surface Pro. We're proud to offer our customers options to customize their experience. For whatever your needs are, we have a Surface to match! Thanks for sharing your input with the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this Surface Pro to any student who is looking for the best laptop for home, school or work. My daughter absolutely loves it. The note feature is amazing. It helps her with her math. Love it. In addition, she gets to draw anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Tablet for Productivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface is a great Tablet, It has very good battery life and windows works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great for on the go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been an Apple person- until now! It does more than my MacBook and IPad!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm surprised at how much I use this computer. I bought it for studying as a supplement to my much larger laptop. I bought this for portability and ease of use on an airplane. After using it for a week on a trip I found that I now use this computer more than my other computer. I now almost find that I prefer the surface more for my day to day things. Things I do miss are having a ten-key and a thumb drive port, but I find ways to work around it. I ended up purchasing a keyboard separately and found that it to be necessary addition.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted at how much you love using the Surface Pro! This powerful device is ultra portable, with full laptop capabilities, which makes it ideal for being on the move. We're glad you're finding that the Surface Pro is a great tool for your studies. You might be interested to know that the Surface Pro offers a USB drive for you to add external storage, which might be helpful.

      Thanks for choosing the Surface Pro!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Surface Pro 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is fast, great and reliable. The price was well wroth it. I purchased the Intel I5 processor, 8gb of ram and 256 solid state drive.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Love Love Love

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer for many reasons. I can take it anywhere. It has an amazingly fast and doesn't slow down.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great for in class assignments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use. I use it to answer in class assessments. It’s light and easy to carry around. I prefer it way better than my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    light and easy to travel with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC works very good for travel. It's light and fast. No waiting for items to load and WiFi connects easy and has great reception

    I would recommend this to a friend