Customer Ratings & Reviews
- Model:
- FJX-00001
- SKU:
- 5855921
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
False Start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 Surface Pro for a job we were working on and the first one failed within one day. Back to Best Buy where the replaced the unit right away and it worked perfectly after that.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret to hear that you ran into an issue with your first Surface Pro, but are happy that you were able to get it replaced and have all 3 Surface devices working as they should be.
Kindly,
Victoria
Surface Customer Care
Love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great computer. I love that it can be a laptop, or can be used as just a tablet. Touch screen feature is awesome. Would definitely buy again, and recommend to a friend.
I would recommend this to a friendgreat replacement computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Surface Pro. I had a Mac and although it was great, I find this to be much better in class and for the on line work that is required for many of my classes.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled you're loving your Surface Pro for all your day-to-day classes! We know switching operating systems can be a daunting task, which is why we have compiled some handy tips for you to make the switch. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.
We hope you continue to love your device!
Kindly,
Jessica
Surface Customer Care
Very nice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from a Surface Pro 3 i5 after much debate...and so far so good. Screen quality, processing speed for video rendering, smoothness of Windows 10 operation are all good.
I would recommend this to a friendDurable multi-purpose device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who was in the unenviable position of needing to replace both my tablet & laptop, this was a great choice as it's functional enough to competently handle what both did seamlessly. Great value buy!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to be your top choice for two-in-one devices. Thanks for choosing the Surface Pro! We're so glad that you are appreciating the ultra portable design of this light, yet powerful tool.
Cheers,
Jessica
Surface Customer Care
I like cool
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy using this. Ultraportable. Not performing as well as I would have expected with online meetings. WiFi radio isnt robust. There are less expensive devices which do better, but this is still cool. I like cool.
I would recommend this to a friendThis is so portable and easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to allow me to operate my business on the road without the weight of a traditional laptop. The magnetic keyboard makes it very easy to use.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're ecstatic to hear that Surface Pro has empowered you to accomplish more with your business! Thanks for telling the community about how this powerful machine has allowed you to take big productivity with you on-the-go. We hope you continue to love all Surface Pro has to offer!
Cheers,
Jessica
Surface Customer Care
Great replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described. Still learning features but purchased this to replace desktop computer and old Ipad. I can use it on the go or plug into hub for desktop use. Still waiting for special pen to come into stock so I have no experience with the tablet writing feature.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad you're starting to get accustomed to your Surface Pro! We think you'd find this page especially useful to learning more about your new device: https://support.microsoft.com/en-us/help/4023435/surface-12-tips-for-using-surface-and-windows.
We hope this helps, and that you continue to enjoy your new device!
Kindly,
VIctoria
Surface Customer Care
Great PC easy set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really liking my Surface Pro. It was very easy to set-up and although I haven’t used all the features yet, my return to a Microsoft OS for my PC is a happy one.
I would recommend this to a friendReally great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The all new Surface Pro is really great to have for the start of the new school year. I can't wait to fully use it to its max potential when I start taking my classes.
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using my service pro to complete my doctoral degree in nursing. Very useful. My first one crashed and thank God it was replaced by insurance. Love my Pro.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chuck,
Thanks for the great shout-out! We're excited that the Surface Pro is helping you accomplish your doctoral degree in nursing. We're delighted to be apart of your educational journey! We're sorry to hear that you had a less than ideal experience with a previous device. We hope you know that we want our customers to have the best experience possible, which is why we're always here if you should ever encounter any questions or concerns with your device. Please don't hesitate to reach out to our support team at any time here: https://support.microsoft.com/en-us/contactus/.
We hope you continue to love your Surface Pro! We're wishing you the best in your educational endeavors!
Cheers,
Jessica
Surface Customer Care
Perfect computer for college students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this surface for my daughter as she finishes her senior year. She loves it and will easily take it to college.
I would recommend this to a friend- Pros mentioned:Weight
Powerful and productive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and powerful, it’s great to take around if you travel but I wouldn’t replace a laptop or pc with it due to its size . Wish it had a bigger screen. Also it seems like everyday it needed an update .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest review and feedback! We understand your frustration in regards to the constant updates, and will pass all of your input along to our team for their consideration.
Kindly,
Victoria
Surface Customer Care
Perfct Device, Acceptable Service & Care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is just perfect - sleek and handy. I love it. Microsoft got 5 out of 5. Service and care from Best Buy is acceptable. Best Buy got 3 out of 5.
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use overall production is great the processor is super fast has more than enough memory and the drive is tremendous I recommend this machine
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for recommending us! We're always eager to see customers like you sharing enthusiastic reviews with the community. The Surface Pro is a powerful machine packed with the ability to not only be a tablet, but also have full laptop capabilities. We're so glad that the Surface Pro has been a great fit!
Cheers,
Jessica
Surface Customer Care
Love my Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected. Love the form factor. As a tablet it is on the larger size of course but that’s the trade off for having a workable laptop screen. Love love love the kickstand. I added Pen, TypeCover and Surface mouse and happy with all.
I would recommend this to a friendsurface pro is awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for work and my personal. It really is as good as everyone says it is.... only wish the keyboard came with it... but I highly recommend the dock
I would recommend this to a friendsmall, portable, powerfull.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.given to me as a retirement gift. wish I had it when I was working. better than a full size laptop with all the power and capability. Love it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the kind words! We're thrilled you're loving the power and versatility of the Surface Pro. Congratulations on retirement, we wish you the best!
Kindly,
Jessica
Surface Customer Care
Great Service and Great Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Service tech at Best Buy was great. He really knew everything about the computer I bought my son for college. My son loves the computer.
I would recommend this to a friendSurface Pro Delivers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd surface pro and if they continue to perform like this, probably someday I'll purchase a 3rd. Works great as a tablet or laptop.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your continued investment in the Surface line! We are happy to hear we delivered a device that meets your needs perfectly. We appreciate you letting us know about your experience.
Best,
Amanda
Surface Customer Care